Returning a bike
—
please read before riding.
If you have purchased at a store, or have tried a bike at a store and then had one
sent to you, you are not a mail order customer. We will only refund you for the
bike if it has a serious fault within the first 28 days. We will not refund you if you
simply change your mind after a few days.
Mail order purchasers
: A bike will be refunded if returned within 14 days if un-
suitable or 28 days if faulty. The bike MUST be packed in an identical way to that
in which it arrived to avoid damage during return transit. We will email or post
you instructions on how to do this as it is not straight forward. After 28 days, if
faulty the bike will not be refunded but repaired and returned back to you.
Sending your bike back: you can send your bike back by using your own courier
or you can call us and we will collect it.
Costs: returning a bike for a refund
Return by you of a bike unridden within 14 days: refund less £30
Collection by us of a bike unridden within 14 days: refund less £45
Return of a bike unsuitable and ridden within 14 days: refund less £130
Collection of a bike unsuitable and ridden within 14 days: refund less £145
Return of a bike faulty within 28 days ridden or not: full refund*
Costs: returning a bike or part for servicing
Return of a bike or battery under warranty: no charge
Collection of a bike/ battery under warranty first 28 days: no charge
Collection of bike or battery under warranty months 2—11: £15
collection fee, labour parts and return free of charge
Return of a bike or battery outside warranty: parts at cost, labour £30 per hour
Collection by us of a bike for servicing outside warranty: £45 collection and re-
turn fee, parts at cost, labour £30 per hour
Collection by us of a battery for servicing outside warranty : £30 collection and
return fee, parts at cost, labour £30 per hour.
*
Costs will be deducted from a refund for damage in return transit caused
by poor or inadequate packaging and missing items such as keys.
Paint quality:
An electric bike has around 120 more parts than a standard bike and these are
added after the bike has been assembled and the frame sprayed.
It is inevitable that however well trained, factory workers have a difficult job trying
to avoid scratching the paint under these circumstances. You may see minor
scratches and pin hole dents. If you are not happy we suggest you pack the bike
up and return it for a refund as we will not able to provide a perfect paint finish.
Otherwise please call us and we shall arrange to send some touch up paint if
available.
Control Module—Advanced
The control module has many advanced features and
modes, these include back-lit display (for night riding), indi-
cator options for max speed, average speed and current
speed, a digital clock and a battery power indicator. It also
features a walking mode which is used when you want to
wheel/push the bike, this is basically a very low speed mode
which is activated by pressing and holding the button marker
with a ‘down-arrow’.
2.
3.
1.
5.
4.
1.
Battery Level Indicator
2.
Assistance Level (Pedal Assist)
3.
Odometer
4.
Digital Clock
5.
Speed Indicator
