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Troubleshooting Guide

17

Troubleshooting

If your Wolf induction cooktop is not operating properly,

use the following troubleshooting guide before calling your

Wolf authorized service center. This guide will save you

time and trouble and may help you avoid the expense of a

service call.

Cooktop does not operate.

Cooktop is in lock mode. Touch and hold the key

symbol for 3 seconds to unlock the control panel.

Cooktop is in lock mode and displays an error code.

Errors may be cleared by pressing the clear touch pad.

If error reappears, contact Wolf customer service.

Cooktop is in showroom mode (“Shr” appears in the

display). To exit showroom mode, the cooktop must be

locked by pressing and holding the key symbol for 5

seconds. After the cooktop is locked, press and hold

the melt touch pad for 5 seconds.

Check the household fuse or circuit breaker to see if it

has been blown or tripped. A power outage may also

have caused a disruption in service.

Verify that the electrical connection to the cooktop has

not been disconnected.

Control panel blinks and cooktop does not operate.

Improper cookware is being used. Select proper

cookware as outlined in the cookware selection guide

on the previous page.

Induction elements do not heat properly.

Electrical connection is loose. Have an electrician

tighten electrical connections.

Cooktop is not connected to a proper electrical circuit.

Have an electrician verify that the proper voltage is

being supplied to the cooktop.

Food does not heat properly.

Improper cookware is being used. Select proper

cookware as outlined in the cookware selection guide

on the previous page.

Summary of Contents for CI304T/S

Page 1: ...USE CARE GUIDE Induction Cooktops ...

Page 2: ...ates a hazard that may cause serious injury or death if precautions are not followed Contents Wolf Induction Cooktops 3 Safety Instructions 4 Induction Cooktop Features 6 Induction Cooktop Operation 9 Induction Cooktop Care 15 Troubleshooting Guide 17 Service Information 18 Wolf Warranty 19 Features and specifications are subject to change at any time without notice Visit our website wolfappliance...

Page 3: ...self with the safety practices features operation and care recommendations of the Wolf induction cooktop Your Wolf induction cooktop is protected by a warranty that is one of the finest in the industry Take a moment to read the warranty statement at the end of this guide and refer to it should service become necessary If service should become necessary you will need the model and serial numbers of...

Page 4: ... SAFETY REQUIREMENTS Wear proper apparel Never let loose clothing or other flammable materials come in contact with the elements while in operation Fabric may ignite and result in personal injury Use only dry pot holders when removing pans from the cooktop Wet or damp pot holders on hot surfaces may result in burns from steam Do not let pot holders touch hot induction elements Select cookware of t...

Page 5: ...TS Never use your cooktop to warm or heat a room When using the cooktop do not touch the glass surface directly above or adjacent to the induction elements The glass surface may become hot enough to cause burns after removing a pan with hot contents Never heat an empty pan It may damage the cooktop or cookware and overheat the unit Do not heat cookware with water droplets on the outside of the pan...

Page 6: ...ock key Hot surface indicator light Countdown timer Stainless steel trim Induction Cooktop Features 6 15 381 FRAMED INDUCTION COOKTOP Model CT15I S 30 762 FRAMED INDUCTION COOKTOP Model CT30I S Framed Induction Cooktop Features Induction elements heat iron and other magnetic cookware instantly while cooktop surface stays cool Framed models with stainless steel trim Ceran glass ceramic surface for ...

Page 7: ...r installation with another cooktop or module framed models Support bracket for installation with another module and downdraft model CT15I S 36 914 FRAMED INDUCTION COOKTOP Model CT36I S Illuminated touch controls Five induction elements Hot surface indicator light Countdown timer Stainless steel trim Lock key Universal off Maximum Element Power Watts 15 381 INDUCTION COOKTOP 83 4 220 1800 3000 bo...

Page 8: ...ON MELT HIG H OFF ON OFF ON SIM HIG H HI P OWE R OFF ON SIM HIG H HI P OWER HI P OWE R HIG H SIM OFF ON CL EA R OF F O MELT HIG H OFF ON HI POWE R HIG H SIM OFF ON CL EA R OF F O HI PO WER HIGH SIM OFF ON MELT HIGH OFF ON Illuminated touch controls Four induction elements Hot surface indicator light Countdown timer Unframed edge Lock key 30 762 UNFRAMED INDUCTION COOKTOP Model CT30IU 36 914 UNFRAM...

Page 9: ...ron and magnetic stainless steel it will not work with aluminum or copper pots To test the cookware a magnet must stick to the bottom of the vessel in order to function BENEFITS OF INDUCTION COOKING Speed Heating is immediate Adjustment is immediate No slow change from heating up to cooling down Heats up to 50 faster than gas or electric cooktops Controllability Homogeneous cooking to distribute t...

Page 10: ...p will default to lock mode IDLE MODE After unlocking the control panel as described in lock mode the cooktop enters the idle mode of operation Available touch pad operations include OFF ON for each element lock mode and timer functions OFF O MELT HIGH OFF ON HIGH HI POWE R OFF ON HIGH HI POWER OFF ON SIM HIGH HI POWE R OFF ON HIGH SIM CLEAR Lock mode CT36I S shown KEY SYMBOL TOUCH PAD Cooktop Ope...

Page 11: ...mum level and complete the activation O MELT HIGH OFF ON OFF ON MELT HIGH HI POWE R OFF ON SIM HIGH HI POWER OFF ON SIM HIGH HI POWE R OFF ON HIGH SIM CLEAR Element activation Heat settings O MELT HIGH OFF ON OFF ON MELT HIGH HI POWE R OFF ON SIM HIGH HI POWER OFF ON SIM HIGH HI POWE R OFF ON HIGH SIM CLEAR OFF ON TOUCH PAD AND SYMBOLS SIM TOUCH PAD HIGH TOUCH PAD ELEMENT ACTIVATION To change the ...

Page 12: ...nute left and begins to countdown in seconds When the timer reaches 0 an audible chime will sound The chime will continue to sound every 30 seconds until CLEAR is touched OFF O MELT HIGH OFF ON HIGH HI POWE R OFF ON HIGH HI POWER OFF ON SIM HIGH HI POWE R OFF ON HIGH SIM CLEAR Hot surface indicator Timer control OFF O MELT HIGH OFF ON HIGH HI POWE R OFF ON HIGH HI POWER OFF ON SIM HIGH HI POWE R O...

Page 13: ...ption the cooktop must be in idle mode Touch and hold CLEAR for 3 seconds to activate the volume adjustment option Uol will illuminate in the control panel display Touch and hold CLEAR for 5 seconds to activate the frequency adjustment option FrE will illuminate in the control panel display Adjust the volume and frequency using the and touch pads One touch equals one step up or down The power bar ...

Page 14: ...tom such as cast iron across the glass ceramic surface If this occurs remove any marks with a nonabrasive cleaner Do not allow any item that could melt to come in contact with the glass ceramic surface when it is hot If this occurs use the razor blade scraper provided with the cooktop to remove Do not place food directly on the glass ceramic surface when it is hot Do not operate the cooktop if the...

Page 15: ...eavy or burned on spills Do not use abrasive cleaners or applicators they will permanently scratch cooktop surfaces Use a spray degreaser to remove fingerprints and greasy spatters To clean the glass ceramic surface use a nonabrasive cleaner like Elco Cooktop Cleaning Creme and apply with a lightly dampened cloth Remove any cleaning residue from the surface and wipe with a dry cloth To clean the s...

Page 16: ...e pan must also meet or exceed the minimum listed for each element or the induction element will not function Refer to the cookware selection guide Avoid pots and pans with uneven or rounded bottom surfaces Some specialty cookware such as woks pressure cookers canning modules and deep fat fryers must be carefully selected to meet induction cooking criteria IMPORTANT NOTE Digital and magnetic therm...

Page 17: ...the key symbol for 5 seconds After the cooktop is locked press and hold the melt touch pad for 5 seconds Check the household fuse or circuit breaker to see if it has been blown or tripped A power outage may also have caused a disruption in service Verify that the electrical connection to the cooktop has not been disconnected Control panel blinks and cooktop does not operate Improper cookware is be...

Page 18: ...on the enclosed Wolf product registration card If you provide us with your e mail address we will send you exciting new product updates and recipes as they become available along with information on special events Model Number Serial Number Installation Date Wolf Authorized Service Center Phone Authorized Wolf Dealer Phone The information and images in this guide are the copyright property of Wolf...

Page 19: ...ce recommends that you use a Wolf authorized service center to perform such service TERMS APPLICABLE TO EACH WARRANTY The warranty applies only to products installed for normal residential use The warranty applies only to products installed in any one of the fifty states of the United States the District of Columbia or the ten provinces of Canada This warranty does not cover any parts or labor to ...

Page 20: ...WOLF APPLIANCE INC P O BOX 44848 MADISON WI 53744 WOLFAPPLIANCE COM 800 222 7820 817318 REV A 9 2010 ...

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