WOK Overlander PEV, Customer'S Manual

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WARRANTY INFORMATION
WARRANTY SERVICES PROCEDURES
1. The product/part should be returned to the original selling dealer. To return the product/part
to the factory the dealer must call to request authorization. At this time a return
authorization number (RA#) will be issued. This RA# will be valid for 21 days from date
issued. If the product/part is shipped to the factory without a RA # it will be refused.
2. Wheelchairs of Kansas products, with the exception of the bath/shower aids, are identified
by a 6-digit serial number. Serial number identification is required for discussion of service.
Removal or defacing this serial number may void all warranty.
3. For headboards and footboards with the beds, which are not covered under warranty, the
customer will be responsible for shipping and return shipping costs. For all other products
and parts, customers will not be responsible for shipping or return shipping costs for
products and parts under this warranty returned within thirty (30) days of receipt; 31 - 60
days, customer will be responsible for shipping costs to Wheelchairs of Kansas; 61 days or
more, customer will be responsible for shipping and return shipping costs.
4. If the problem is a result of defective material or workmanship, the product/part will be
replaced or repaired at the discretion of Wheelchairs of Kansas, at no charge to the
customer.
5. For replacement or repair of a product/part not covered under this warranty or if warranty is
void the following applies: labor charges (minimum of $45/hour; minimum of 1 hour)
incurred and freight or delivery charges will be billed to the customer.
NOTE: Wheelchairs of Kansas will only pay regular ground freight on warranty product/parts.