Troubleshooting
72
Problem: I receive the following message when I turn my
Pen on: "Device is uncalibrated. Please return to
Vendor". What should I do?
Solution:
Try inserting new batteries into the Pen. This should solve
the problem. If the message still appears, your Pen will need
to be sent to our offices for calibration. Please contact
support in order to determine where to send your product.
Please include your name and location.
Calibrating the Pen is free. You will only need to pay
shipping costs. If, when the Pen is being checked, we
discover other problems that are not related to calibration,
you will be contacted prior to any work being done, to check
if you have a valid warranty and if not, whether you agree to
pay the extra repair charges.
Problem: I installed a specific dictionary or interface
language on my Pen but when I turned it on today, the
dictionary or interface language had disappeared! What
can I do to get it back?
Solution:
The extension card at the back of your Pen may not be
inserted properly.
Please try the following:
Open the battery compartment.
Remove the extension card from its slot above the
batteries and blow on it and into the extension card
compartment to remove any dust particles that may
have accumulated.
Replace the extension card firmly into the slot.
This should restore the components to the Pen.