WiseLift
WiseLift
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the LCD on the remote will be lit.
• If the LCD display does not turn on, contact a WiseLift representative at
1-877-782-2010.
What if my lift chair is unstable after I position the chair?
• The floor may be uneven or the carpet may be affecting chair position. Adjust the
leg levelers in the area where the chair is rocking. See section “Your Lift Chair” for
instructions on leveling your chair.
Where can I place the external power box?
• On the floor away from heat sources in an open, well-ventilated area where it will not be
an obstruction.
• On the wall away from heat sources utilizing the optional external transformer wall
mount.
Who do I call for service?
• Contact a WiseLift representative at 1-877-782-2010
How do I manually reset the chair?
• Unplug the chair from the wall, wait 10 seconds then plug back in. Press and hold the
“Massage Zone” button for 5 seconds. The chair will now perform a manual reset. The
chair will move during this operation. The LCD display will stop blinking and the chair will
stop moving to indicate that the reset is complete. DO NOT SIT IN THE CHAIR while it
resets. You can also check our “Reset Video” thank can be found on the WiseLift YouTube
page.
Your lift chair may require occasional troubleshooting. The following troubleshooting tips and
FAQs should summarize what you need to know about your lift chair. If at any time you do
not feel comfortable performing the troubleshooting steps listed in this manual, contact your
authorized provider for service. Please have the model number, serial number, and nature of
the problem when calling.
FREQUENTLY ASKED QUESTIONS
What if my lift chair does not operate at all?
• Ensure the external transformer is plugged into a properly wired electrical outlet.
• Check the circuit breaker box connected to the electrical outlet to ensure the outlet is
receiving power.
• Ensure that all cables are connected properly.
What if my lift chair operates in one direction only?
• Check the up and down buttons or toggle switch on the hand control to make sure they
do not stick. If the buttons or switch are sticking in either position, the remote control may
need to be replaced.
• Contact your authorized provider for further assistance.
What if my lift chair stops during a lifting cycle?
• Your lift chair is equipped with an internal thermal shutoff switch located inside the
external transformer that prevents the motor control box from overheating. If the thermal
shutoff activates, allow the lift chair to remain in a stationary position for 10 minutes
to allow the motor to cool, then resume normal operation. If you notice the motors
overheating frequently, contact a WiseLift representative at 1-877-782-2010.
• There may have been a power failure and/or there are no batteries in the external
transformer or the batteries have no charge. Always make sure there are fresh 9V
batteries in the external transformer if equipped with battery backup.
• Check the circuit breaker box connected to the electrical outlet to ensure the outlet is
receiving power.
What if the heat and massage options on my lift chair do not function?
• Ensure that all cables are connected properly and that there is power to the
transformer.
• Ensure the heat and massage units are connected properly at the rear of the lift chair.
• Ensure the hand control is connected properly to the lift chair. If connected properly,
BASIC TROUBLESHOOTING