10
Obtaining Service
We take great pride in our dealers. Experience, dedication, and integrity make
these professionals ideally suited to assist with our customers’ service needs.
If your Wisdom Audio loudspeaker must be serviced, please contact your dealer.
Your dealer will then decide whether the problem can be remedied locally, or
whether to contact Wisdom Audio for further service information or parts, or to
obtain a Return Authorization. The Wisdom Audio Service Department works
closely with your dealer to solve your service needs expediently.
IMPORTANT:
Return authorization must be obtained from Wisdom Audio’s
Service Department BEFORE a unit is shipped for service.
It is extremely important that information about a problem be explicit and
complete. A specific, comprehensive description of the problem helps your dealer
and the Wisdom Audio Service Department locate and repair the difficulty as
quickly as possible.
A copy of the original bill of sale will serve to verify warranty status. Please
include it with the unit when it is brought in for warranty service.
WARNING:
All returned units must be packaged in their original packaging, and
the proper return authorization numbers must be marked on the outer carton for
identification. Shipping the unit in improper packaging may void the warranty, as
Wisdom Audio cannot be responsible for the resulting shipping damage.
Your dealer can order a new set of shipping materials for you if you need to ship
your loudspeaker and no longer have the original materials. There will be a charge
for this service. We strongly recommend saving all packing materials in case you
need to ship your unit some day.
If the packaging to protect the unit is, in our opinion or that of our dealer,
inadequate to protect the unit, we reserve the right to repackage it for return
shipment at the owner’s expense. Neither Wisdom Audio nor your dealer can be
responsible for shipping damage due to improper (that is, non-original) packaging.
