10
Obtaining Service
We take great pride in our dealers. Experience, dedication, and integrity make these professionals ideally suited to assist with our
customers’ service needs.
If your Wisdom Audio loudspeaker must be serviced, please contact your dealer. Your dealer will then decide whether the problem
can be remedied locally, or whether to contact Wisdom Audio for further service information or parts, or to obtain a Return
Authorization. The Wisdom Audio Service Department works closely with your dealer to solve your service needs expediently.
IMPORTANT:
Return authorization must be obtained from Wisdom Audio’s Service Department B
EFORE a unit is shipped for service.
It is extremely important that information about a problem be explicit and complete. A specific, comprehensive description of the
problem helps your dealer and the Wisdom Audio Service Department locate and repair the difficulty as quickly as possible.
A copy of the original bill of sale will serve to verify warranty status. Please include it with the unit when it is brought in for warranty
service.
WARNING:
All returned units must be packaged in their original packaging, and the proper return authorization numbers must be
marked on the outer carton for identification. Shipping the unit in improper packaging may void the warranty, as Wisdom Audio
cannot be responsible for the resulting shipping damage.
Your dealer can order a new set of shipping materials for you if you need to ship your loudspeaker and no longer have the original
materials. There will be a charge for this service. We strongly recommend saving all packing materials in case you need to ship your
unit someday.
If the packaging to protect the unit is, in our opinion or that of our dealer, inadequate to protect the unit, we reserve the right to
repackage it for return shipment at the owner’s expense. Neither Wisdom Audio nor your dealer can be respon
sible for shipping
damage due to improper (that is, non-original) packaging.
