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Network Player Series MSS500/550 User Manual V1.8

Page 23

This guide is only a reference of quick self-examination. If you cannot find
description similar to the problem you are encountering, please contact our
technical support for further assistance.

5.1 Troubleshooting Step 1: Ping your client

1.

Try to “ping” your client unit to ensure the network status between you
host PC and client unit. Open the “DOS prompt”, then type “ping
192.168.0.128*

12

”.

<Connection is established>

12

“192.168.0.128” is the default factory IP of client. If you have

changed the IP, you should type the current IP of Client. You can
always find the client IP information when client unit boot up.

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Summary of Contents for MSS500

Page 1: ...Player Multimedia Digital Signage Platform Box LCD Integrated Solution Multi HD Play Engine Multi High Definition Multiple Zone Layout Support DVI Video Output LAN WLAN optional Very Compact Design Media Processor for Fanless operation CF storage for Long Lifetime USER MANUAL Revision 1 8 ...

Page 2: ...S FOR A CLASS A DIGITAL DEVICE PURSUANT TO PART 15 OF THE FCC RULES THESE LIMITS ARE DESIGNED TO PROVIDE REASONABLE PROTECTION AGAINTST HARMFUL INTERFERENCE WHEN THE EQUIPMENT IS OPERATED IN A COMMERCIAL ENVIRONMENT THIS EQUIPMENT GENERATES USES AND CAN RADIATE RADIO FREQUENCY ENERGY AND IF NOT INSTATLLED AND USED IN ACCORDANCE WITH THE INSTRUCTION MANUAL MAY CAUSE HARMFUL INTERFERENCE TO RADIO CO...

Page 3: ...sition the power cord so that people cannot step on it Do not place anything over the power cord All cautions and warnings on the equipment should be noted If the equipment is not used for a long time disconnect it from the power source to avoid damage by transient over voltage Never pour any liquid into an opening This could cause fire or electrical shock Never open the equipment For safety reaso...

Page 4: ...during the warranty period of one year with transportation charges prepaid The returned product must be properly packaged in it s original packaging to obtain warranty service If the serial number and the product shipping data differ by over 30 days the in warranty service will be made according to the shipping date In the serial numbers the third and fourth two digits give the year of manufacture...

Page 5: ... 2007 1 Add description on DVI d cable usage in 1920x1080 output resolution 2 Modify scrolling message converted format Nelson 1 4 Nov 16 2007 1 Modify remote control Nelson 1 5 Mar 18 2008 1 Add WMV9 support Nelson 1 6 May 12 2009 1 Add a notice about power switch Miranda 1 7 Apr 26 2010 1 Add a notice of disabling Hardware Handshaking while using MSS550T RS232 touch interface Miranda ...

Page 6: ...Specification 11 2 2 Media Format Supported 12 Chapter 3 Starting Setup 16 3 1 Connecting Cable 17 Chapter 4 Remote Control Optional 19 4 1 Install Battery in the Remote Control 20 4 2 Remote Control Key Define 21 Chapter 5 Troubleshooting 22 5 1 Troubleshooting Step 1 Ping your client 23 5 2 ISSUE How to set Windows XP firewall exception 26 Chapter 6 Update Firmware using USB Drive 30 ...

Page 7: ...Network Player Series MSS500 550 User Manual V1 8 Page 7 Chapter 1 Introduction About the Product Summarized Product Features C H A P T E R 1 ...

Page 8: ...he multiple zones and layouts make this product capable of fulfilling the needs of your application The Networking configuration can be used as a fixed IP or a DHCP Device The robust player is following the most reliable and stable Standards of Media Files and provides so the most possible reliable playing Network Player MSS550 Box Network Player MSS550 3G Box Tips To protect the internal storage ...

Page 9: ...Media Update Auto Time Sync CF storage for Long Lifetime Client IP setup DVI VGA Video Output File transferring LAN WLAN optional Media Processor for Fanless operation 5 Zones Layout Support Output resolution setting Output selection DVI S video Picture rotation Scrollable text message HD Play Engine Multi High Definition Very Compact Design ...

Page 10: ...Network Player Series MSS500 550 User Manual V1 8 Page 10 Chapter 2 Specification Hardware Specification Software Specification Media Format Supported Media Content Transferring C HA P T E R 2 ...

Page 11: ...Port Optional RS232 for touch interface 1 GPS receiver Trigger Operating Temp 0 to 50 C Humidity 5 85 50 C Network 10 100 Base T Ethernet RJ 45 802 11b g mini PCI for wireless LAN optional Video Outputs Network Player BOX DVI D S Video Composite Audio Network Player BOX Stereo Phone Jack Power Supply 12V DC input Power Consumption Approx 5W 1 Before connecting your touch with MSS550 RS232 connecto...

Page 12: ...le extension Video 16 9 4 3 MPEG1 VCD file Support Format Video Data rate 4 Up to 10 0 Mbps Audio codec Max audio data rate 384 Kbps MPEG1 Audio Layers II and III mp3 PCM not supported mpg dat 2 Depends on the size of font the number of characters can be displayed in scrollable text area may vary However the message length should be less than 8000 pixels 3 Please refer to Appendix A for all suppor...

Page 13: ...ulti frames Max 480p or 576p Support Format 5 Video Data rate Up to 6 0 Mbps Audio codec Max audio data rate 384 Kbps MPEG1 Audio Layers II and III mp3 PCM not supported DivX 3 11 4 x 5 x mpg avi divx xvid Video 16 9 4 3 WMV9 Multi frames Max 1080i60 or 1080p24 Support Format Video Data rate Up to 10 Mbps Audio codec Max audio data rate 384 Kbps MPEG1 Audio Layers II and III mp3 PCM not supported ...

Page 14: ...deo Format 1080p 8mbps 1080p1920x1080 10mbps Storage 80xCF 80xCF Output Resolution Play Media Playback While Transferring Play Media Playback While Transferring 1024x 768 60 F1 1280x1024 60 F1 1366x768 60 F1 1600x1200 60 F1 1920x1080 60 F1 Multiple Zone Video Format 480p 720x480 10mbps Storage 80xCF Output Resolution Play Media Playback While Transferring 1024x 768 60 6 For output resolution 1920x...

Page 15: ...le Zone Playback The max video file resolution that player can ingest is 1920x 1080 10Mbps 7 The max player output resolution is 1920 x 1080 60Hz For Multiple Zone Playback with Scrollable message or Picture playback The max video file resolution that player can ingest is 1280x 720 8Mbps 720p The max player output resolution is 1366x 768 60Hz 8 9 7 If file is transferred while media playback the v...

Page 16: ...Network Player Series MSS500 550 User Manual V1 8 Page 16 Chapter 3 Starting Setup Connecting Cable Check Boot Screen Configuration Default Setting C H A P T E R 3 ...

Page 17: ...le to Network Player Plus LAN port b Connect another end of Ethernet cable to a hub c Connect Ethernet cable to your computer with MSO installed d Connect another end of Ethernet cable to the hub 4 Connect RS232 cable optional 5 Plug the DC end of the power adapter into the power connector of the Network Player Plus unit then plug the AC end to an electrical outlet The Network Player Plus is power...

Page 18: ... assigned to Network Player unit IP mode Fixed LAN IP 192 168 0 128 LAN Subnet Mask 255 255 255 0 LAN Gateway 192 168 0 1 Factory Wireless LAN Setting WLAN IP 192 168 252 249 WLAN Subnet Mask 255 255 0 0 10 If your PC is behind a firewall please make sure port 8001 8002 8003 are open Please refer to the Troubleshooting section in this manual for detail on setting firewall exceptions Active Mode Ne...

Page 19: ...Network Player Series MSS500 550 User Manual V1 8 Page 19 Chapter 4 Remote Control Optional C H A P T E R 4 ...

Page 20: ...backlight and other functions 4 1 Install Battery in the Remote Control Insert 2 AAA battery and match the and on battery to the marks inside the battery compartment Service life of battery 1 The battery normally last for about one year although this depends on how often and for what operations the remote control is used 2 If the remote control unit fails to work even then it s operated near the p...

Page 21: ...n up all media files in internal storage 2 PAUSE To pause the playback 3 F FWD Video Zone Fast Forward 4 F BWD Video Zone Fast Backward 5 VOL UP Volume Up 6 VOL DOWN Volume Down 7 POWER ON OFF Switch on off player 8 PREVIOUS Video Zone previous item 9 NEXT Video Zone next item 10 BRIGHTNESS DOWN Decrease the brightness of display 11 BRIGHTNESS UP Increase the brightness of display 12 MUTE Mute whi...

Page 22: ...Network Player Series MSS500 550 User Manual V1 8 Page 22 Chapter 5 Troubleshooting C H A P T E R 5 ...

Page 23: ...r further assistance 5 1 Troubleshooting Step 1 Ping your client 1 Try to ping your client unit to ensure the network status between you host PC and client unit Open the DOS prompt then type ping 192 168 0 128 12 Connection is established 12 192 168 0 128 is the default factory IP of client If you have changed the IP you should type the current IP of Client You can always find the client IP inform...

Page 24: ... the MAC address to IP address It is used to resolve IP address to the corresponding MAC address For more detail information please refer to RFC 826 If you have more than one Network Player device before you connect to the second unit with the same IP 192 168 0 128 Please try to delete the record in the arp table Open the DOS prompt then type arp d 192 168 0 128 This will delete the previous arp r...

Page 25: ...hances are there are more than one network adaptor cards in you PC host Try to disable the others only enable the one that is connected to the client unit then ping the client unit again to be sure that the connection is established The update service should bind to only one network card IP You could get the information Base URL from MSO windows title Make sure the Base URL and client IP can conne...

Page 26: ...mputer by closing unnecessary network openings or services on your system that viruses or hackers might use to enter your system However some applications like MSO need to use these openings in order to work properly To enable the openings for MSO do the following steps 1 Click Start Control Panel Network and Internet Connection Windows Firewall 2 In the General tab check On recommended and unchec...

Page 27: ...User Manual V1 8 Page 27 4 In the Add a Port window type MSO_PORT1 in Name text edit 8001 in Port number Click OK button to accept the value 5 Click Add Port again in Exceptions tab enter the following value in Add a Port then Click OK ...

Page 28: ... Click Add Port again in Exceptions tab enter the following value in Add a Port then Click OK Exception Name Port number Protocol 1 MSO_PORT1 8001 TCP 2 MSO_PORT2 8002 TCP 3 MSO_PORT3 8003 TCP 6 Click on the Exception tab to ensure the two exceptions are added ...

Page 29: ...Network Player Series MSS500 550 User Manual V1 8 Page 29 7 Click OK to confirm the firewall setting ...

Page 30: ...Network Player Series MSS500 550 User Manual V1 8 Page 30 Chapter 6 Update Firmware using USB Drive C H A P T E R 6 ...

Page 31: ...e that critical files on your USB flash drive are backed up Each version of firmware is only compatible with the same version of Media Signage Organizer MSO Check Firmware Version You will be able to check the firmware version of Network Player in the beginning of system boot up Environment Setup Network Player BOX Firmware Update Integrated Display Firmware Update above 7 Active Mode Network Play...

Page 32: ... V1 8 Page 32 Firmware Update Process Step1 Clear all data from your USB Flash drive Step2 Extract the updateall_xxx rar into the root directory of USB flash drive Step3 Insert the USB flash drive and DVI VGA cable to Network Player then power on ...

Page 33: ...and reboot Step4 You will see a message on monitor after a few seconds when the system is preparing for update Step5 Updating 13 Step6 When the update is done unplug USB and power on again 13 If you encounter any problem such as power lost and abort the update process abnormally you only need to start the update process over again and it will resume from where the update process is corrupted ...

Page 34: ...ain to be sure the update is successful Active Mode Network Player Server IP 192 168 0 188 LAN IP 192 168 0 128 MAC 00 00 00 01 01 01 IP Mode Fixed Mask 255 255 255 0 WLAN IP N A MAC N A IP Mode N A Mask N A WEP Off Default gateway 192 168 0 1 HW Storage 488 MB FW version 111IW Firmware Version ...

Page 35: ...Network Player Series MSS500 550 User Manual V1 8 Page 35 Appendix A Supported Video Format Table Appendix B A P E N D I X A ...

Page 36: ...44100Hz Stereo 720 480 avi 4M 29 97fps NonInterlace MP3 128kBit s 44100Hz Stereo 720 480 avi 4M 29 97fps Interlace MP3 128kBit s 44100Hz Stereo 720 480 avi 4M 25fps NonInterlace MP3 128kBit s 44100Hz Stereo 720 480 avi 4M 25fps Interlace MP3 128kBit s 44100Hz Stereo 720 480 avi 4M 30fps NonInterlace MP3 320kBit s 48000Hz Stereo 720 480 avi 4M 30fps Interlace MP3 320kBit s 48000Hz Stereo 720 480 av...

Page 37: ...s 48000Hz Stereo 640 480 mpeg1 8M 30fps 1 1 MP2 384kBit s 48000Hz Stereo 352 240 mpeg1 4M 30fps 1 1 MP2 384kBit s 48000Hz Stereo 352 240 mpeg1 4M 24fps 1 1 MP2 384kBit s 48000Hz Stereo 352 240 mpeg1 4M 23 97fps 1 1 MP2 384kBit s 48000Hz Stereo 352 288 mpeg1 4M 30fps 1 1 MP2 384kBit s 48000Hz Stereo 352 288 mpeg1 4M 24fps 1 1 MP2 384kBit s 48000Hz Stereo 352 288 mpeg1 4M 23 97fps 1 1 MP2 384kBit s ...

Page 38: ...terlace MP2 384kBit s 48000Hz Stereo 720 480 mpeg2 4M 24fps Interlace MP2 384kBit s 48000Hz Stereo 720 480 mpeg2 4M 24fps NonInterlace MP2 384kBit s 48000Hz Stereo 720 480 mpeg2 4M 25fps Interlace MP2 384kBit s 48000Hz Stereo 720 480 mpeg2 4M 25fps NonInterlace MP2 384kBit s 48000Hz Stereo 720 480 mpeg2 4M 2997fps Interlace MP2 384kBit s 48000Hz Stereo 720 480 mpeg2 4M 2997fps NonInterlace MP2 384...

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