10
Windsor High Efficiency Wood Stove
30005127
5 year Warranty
Vermont Castings Group warrants that your new wood burning
stove or masonry wood insert is free from manufacturing and
material defects for a period of five years from the date of sale,
subject to the following conditions and limitations.
1. This warranty is extended to the original owner only, for residen-
tial use, and is subject to proof of purchase.
2. The new Vermont Castings Group product must be installed
and operated at all times in accordance with the installation and
operation instructions supplied with the appliance, and installa-
tion must be to local and national codes. Any alterations, willful
abuse, accident, over firing or misuse will not be covered under
warranty. NOTE: Some minor movement of certain parts is nor-
mal and is not a defect and therefore, not covered under war-
ranty.
3. The warranty is non-transferable, and is made to the original
owner, provided that the purchase was made through an autho-
rized Vermont Castings Group supplier. The serial number must
be supplied along with the Bill of Sale, showing the date of pur-
chase, at the time the claim is submitted.
4. This warranty is limited to the repair or replacement of parts only,
found to be defective in material or construction, provided that
such parts have been subjected to normal conditions of use and
service, after a said defect has been confirmed by Vermont Cast-
ings Group, or an authorized representative’s inspection. Defec-
tive parts must be shipped back (at Vermont Castings Group
discretion), transportation prepaid, to the manufacturer. Credits
will be issued upon receipt of return of the defective product to
Vermont Castings Group.
5. Vermont Castings Group, at its discretion, can fully discharge all
obligation with respect to this warranty by refunding the whole-
sale price of the defective part(s).
6. Any installation, labor, construction, transportation or other re-
lated costs or expenses arising from defective parts, repair, re-
placement or otherwise of same, will not be covered by this war-
ranty, nor will Vermont Castings Group assume responsibility for
same. Further, Vermont Castings Group will not be responsible
for any incidental, indirect or consequent damages, except as
provided by law, and in no event shall they exceed the original
purchase price.
7. All other warranties - expressed or implied - with respect to the
product, its components and accessories, or any obligations /li-
abilities on the part of Vermont Castings Group are hereby ex-
pressly excluded.
8. Vermont Castings Group neither assumes, nor authorizes any
third party to assume, on Vermont Castings Group’s behalf, any
other liabilities with respect to the sale of this Vermont Castings
Group product.
9. The warranties as outlined within this document do not apply to
chimney components or other products made by other manufac-
turers when used in conjunction with the installation of this prod-
uct. Improper use or the use of non-approved components may
nullify your warranty. If in doubt, contact your nearest authorized
Vermont Castings Group supplier or Vermont Castings Group
Customer Service Department.
10. Vermont Castings Group will not be responsible for:
• Down drafts or spillage caused by environmental conditions
such as near-by trees, buildings, rooftops, hills, mountains or
ineffective chimney design.
• Inadequate ventilation, excessive offsets or negative air
pressure caused by mechanical systems such as furnaces,
clothes dryers, fans, etc.
11. This warranty is void if:
• The appliance has been operated in atmospheres contami-
nated by chlorine, fluorine, or other damaging chemicals.
• This appliance has been subjected to prolonged periods of
dampness or condensation.
• The appliance has any damage due to water, or weather
damage that is the result of, but not limited to, improper chim-
ney/venting installation.
• The appliance has been subjected to willful or accidental
abuse or misuse.
• Corrosive driftwood, manufactured logs or other fuels are
used other than as outlined in the installation and operating
instructions.
• The appliance is not maintained in good condition, including
firebrick and gaskets.
doors with glass and plated parts
Glass is warranted against thermal breakage only. To clean glass,
use a ceramic glass cleaner or polish. Do not use ammonia-
based cleaners. A suitable cleaner is available from your nearest
Hearth Products dealer.
dO NOt clEaN glaSS WHilE HOt
aNd dO NOt uSE abRaSivE clEaNERS.
Plated parts will not be covered under this warranty. Plated parts
should be cleaned with soap and warm water and immediately
dried. Plated parts may also be damaged by external chemi-
cals.
Plated parts will not be covered under this warranty. Plated sur-
faces should be cleaned by suing denatured alcohol only and
rubbed lightly with a lint-free non-abrasive cloth. Excessive rub-
bing or polishing may remove the plated finish.
Discoloration of certain parts is normal and is not a defect, and
therefore not covered under warranty.
further Exclusions
This warranty will not include or extend to paint, gaskets or fire-
brick components, and does not cover any removable firebox
components such as brick retainers or stainless steel air tubes.
Electrical components
Vermont Castings Group warranty coverage extends to electrical
components (e.g. blowers, speed controls) for one (1) year only.
if WaRRaNty SERvicE iS REquiREd
Contact Vermont Castings Group Customer Service. Make sure
you have your sales receipt and the model/serial number of your
Vermont Castings Group product.
Do not attempt to do any service work yourself, unless pre-ap-
proved by Vermont Castings Group in writing this will void the
warranty.
Vermont Castings Group must authorize service and provide a
Warranty Claim Number prior to any warranty related service
calls. Without an authorization number, any service work will not
be deemed warranty.
NOtE:
Some states and provinces do not allow the exclusion
or limitation of incidental or consequential damages. The above
limitation may not apply to you.
Vermont Castings Group
149 Cleveland Drive
Paris, KY 40361
kEEp tHiS WaRRaNty
Serial # _______________________________
Model # ______________________________
Date Purchased ________________________
