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If your WINCO® Cotton Candy Machine does not operate, please check the following prior to placing a service call.
Troubleshooting
PROBLEM
POSSIBLE CAUSE
RECOMMENDED SOLUTION
The unit is not turning on
Power supply
Check power supply cord is correctly plugged in
and outlet is working
Fuse has blown
Unscrew the fuse on the front and check if the
fuse is intact. Replace if necessary.
Power switch is off
Check that the unit is plugged in and turned on
Plug/cord or external wiring damage
Replace power cord-
Replacement must be done
by an authorized service provider
Internal wiring fault
Replace faulty wiring -
Replacement must be
done by an authorized service provider
Microswitch is not engaged
Check floss pan is secured and all four latches are
locked
The switch light is on, motor is running, but
spinner is not heating up
Carbon brushes are worn
Replace carbon brushes-
Replacement must be
done by an authorized service provider
Internal wiring fault
Replace faulty wiring -
Replacement must be
done by an authorized service provider
Motor is not spinning
Motor/power switch not on
Check to confirm power switch is in the "ON"
position.
Belt may have slipped off or broken
With the power off and disconnected, check that
the Belt is on the motor pully. If it has fallen off or
is broken, replace and restart unit
Internal wiring fault
Replace faulty wiring -
Replacement must be
done by an authorized service provider
Unit is vibrating too much
Unit is NOT on stable surface
Place unit on a stable surface or place on top of a
vibration-resistant surface, such as a rubber mat
Floss pan or clear lid is not on properly
Adjust the floss pan or clear lid to fit tight and
centered, not touching the center spinner
Loose hardware
Tighten any loose screws, nut or bolts that may
be vibrating
Service and Repair
THIS EQUIPMENT MUST ONLY BE SERVICED BY AN AUTHORIZED AGENT.
NOTE
Parts protected by the manufacturer or its agent are not to be adjusted by the installer unless the installer is an authorized service agent.
If you have any questions or problems DO NOT send unit to WINCO® without first contacting our customer service department.
See "Limited Warranty" section on page 12 for details.
