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Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660
or email: [email protected]. Hours: 7 am to 6 pm MST.
Note:
All red lights must be resolved before orange lights.
1. GREEN
If the Signal Booster lights are green, the Signal Booster is operating
properly. If you are happy with the coverage area in your building, then
you are done.
2. ORANGE
All red lights must be resolved before orange lights.
If a light on the
Signal Booster is orange, the Signal Booster is experiencing receiver
(cell tower) overload on the corresponding band. The Signal Booster
has reduced gain or shut off to prevent the disruption of cell towers. If
a light is orange, turn down the corresponding gain control until you get
a green light. The Signal Booster is now working with reduced gain on
that band. If the gain is not adequate for good coverage, you will need
to turn the gain to maximum and then rotate the Outside Antenna until
the light turns to green, waiting 5 seconds between each adjustment for
the Signal Booster to reset. If you do not get a green light, turn the gain
down 5 dB and rotate the Outside Antenna. Continue to adjust the gain
and the Outside Antenna position until the light turns green. UL (uplink)
and DL (downlink) gains are reduced equally.
3. RED
If any of the lights on the Signal Booster are red, it is indicating the
Signal Booster is shutdown to prevent an oscillation.
This is most
likely caused by the Inside and Outside Antennas being physically
too close to each other. Without this patented protection, oscillations
could be transmitted to the cell tower, blocking calls to and from the cell
Understanding the Signal Booster Lights and
Troubleshooting
Signal Booster
Outdoor
Antenna
Inside Panel
Antenna
CORRECT INSTALLATION
Point antennas away from each other
INCORRECT INSTALLATION
Never point antennas toward each other
Inside Panel
Antenna
Signal Booster
Figure 1
Figure 2
