Wilo Helix VE 22 Series, Installation And Operating Instructions Manual

Page: 34 / 39

10.1 Faults table
All incidents hereafter mentioned will have the following effect:
• Deactivation of the SBM relay (when parameterised in „available transfer“ mode).
• Activation of the SSM relay „failure transfer“ when the maximum quantity of one fault type is reached
within a 24-hour period.
• Lighting of a red LED.
Error
number
Response
time before
fault signal-
ling
Time before
consideration
of fault, after
signalling
Waiting period before
automatic restart
Max.
faults
within
24 hours
Faults
Possible causes
Remedies
Waiting
period
before reset
E001 60 s Immediately 60 s 6
Pump is in overload condition,
defective
Density and/or viscosity of the con-
veyed liquid is too high
300 s
Pump is obstructed by particles
Dismantle the pump and replace or
clean the defective components
E004
(E032)
~ 5 s 300 s
Immediately if defecti-
ve deleted
6
Converter supply experiences
undervoltage Check the converter terminals:
• Fault if network < 330 V
0s
E005
(E033)
~ 5 s 300 s
Immediately if defecti-
ve deleted
6
Converter supply experiences
overvoltage
Check the converter terminals:
• Fault if network > 480 V (0.55 to 7.5 kW)
• Fault if network > 506V (11 to 22kW)
0
E006 ~ 5 s 300 s
Immediately if defecti-
ve deleted
6 A supply phase is missing Check the supply 0s
E007 Immediately Immediately
Immediately if defecti-
ve deleted
No limit
The converter runs like a genera-
tor. Warning signal, pump is not
stopped
Pump veers, check tightness of the
non-return valve
0s
E010 ~ 5 s Immediately No restart 1 Pump is locked
Dismantle the pump, clean it and replace
defective parts. It may be a mechanical
failure of the motor (bearings)
60 s
E011 60 s Immediately 60 s 6
Pump is no longer primed or is
running dry
Prime the pump by filling it (see section
9.3)
Check the tightness of the foot valve
300 s
E020 ~ 5 s Immediately 300 s 6
Motor overheats Clean the cooling ribs of the motor
300 s
Ambient temperature exceeds
+50 °C. The motor is designed for operation at
an ambient temperature of +50 °C
E023 Immediately Immediately 60 s 6 Motor has short-circuit
Dismantle the frequency converter
of the pump, check and replace it, if
required
60 s
E025 Immediately Immediately No restart 1 Missing phase at the motor
Check the connection between motor
and converter
60 s
E026 ~ 5 s Immediately 300 s 6
The thermal sensor of the motor
is defective or is not correctly
connected Dismantle the frequency converter
of the pump, check and replace it, if
required
300 s
E030
E031
~ 5 s Immediately 300 s 6
Converter overheats
Clean the cooling ribs at the rear and
under the converter as well as the fan
cover
300 s
Ambient temperature exceeds
+50 °C. The converter is design to operate at an
ambient temperature of +50 °C
E042 ~ 5 s Immediately No restart 1
The sensor cable (4 – 20 mA) is
interrupted Check the correct supply and the cable
connection of the sensor
60 s
E050 300 s Immediately
Immediately if defecti-
ve deleted
No limit BMS communication time-out Check the connection 0s
E070 Immediately Immediately No restart 1 Internal communication fault Contact after-sales technician 60 s
E071 Immediately Immediately No restart 1 EEPROM error Contact after-sales technician 60 s
E072 Immediately Immediately No restart 1 Problem inside converter Contact after-sales technician 60 s
E075 Immediately Immediately No restart 1 Inrush-current relay defective Contact after-sales technician 60 s
E076 Immediately Immediately No restart 1 Current sensor defective Contact after-sales technician 60 s
E099 Immediately Immediately No restar 1 Unknown pump type Contact after-sales technician
Power
off/on
63
English
WILO SE 01/2016