44
Personal PA
®
DSP FM Wideband Transmitter
Remote Control is not working over Wi-Fi
• Please note:
If you have a network system administrator, please contact them first before attempting to troubleshoot the network
yourself. If you don’t have a system administrator, the following steps are things you can try on a small, non-managed network.
• This situation is
most often
caused by the mobile device losing connection to the router when the Wi-Fi on the mobile device has
been turned off (or the wi-fi reception is unstable).
1. In order to perform these steps you will need the SSID of the router, the router wi-fi connection password/passkey (not the
administrative password-these are two different passwords), and the IP address of the T45. You can find the IP address
of the T45 by going into the Menu on the T45 itself (using the front buttons and display).
2. Make sure the T45 and Router are both ON.
3. Make sure the Ethernet cable going to the T45 is plugged into one of the LAN ports on the router (not the WAN port).
4. Is the mobile device connected to the router? On the mobile device, go into the Wi-Fi Settings, and make sure Wi-Fi is
turned on or enabled. More than one router may show up in the list of possible connections, depending upon how many
routers are nearby. If you don’t see the router that is connected to the T45 in the list, make sure the router is ON and
broadcasting it’s SSID.
5. If you see the desired router SSID in the list, connect to it by clicking on it. Usually there is a check mark or some other
indication of which router/SSID you are connected to. You may need to enter the wi-fi password/passkey to the router to
connect to it.
6. Once you have verified that you have connected the mobile device to the router, exit the Wi-Fi settings on the mobile
device (without shutting off the Wi-Fi) and open an internet browser. Type the IP address of the T45 into the address bar
of the Internet browser and hit the Enter key. You should see the T45 login web page come up.
7. Verify the connection by changing a setting on the T45 through the internet browser. If you can change settings and get
feedback on the web page (or verify the change on the front display of the T45), you are now connected to and controlling
the T45.
8. If step 7 didn’t work, try re-booting
in this order
(1) the router (2) the computer and (3) the T45 (turn it off for 10 sec then
turn it back on). Wait at least
two full minutes
for the T45 to re-establish itself on the network. Then try pinging it again
(go back to step 5).
9. If you can make changes to the T45 initially but then lose that ability (get disconnected), you may have to look at deeper
network issues such as IP address conflicts, power issues, or even settings in the router. Fixing the router to one
Channel as opposed to letting the router hunt between channels (as in “Auto Mode”) is one thing to try, and can improve
connection stability.
10. If there is interference, or low Wi-Fi signal on the mobile device, try moving the router to a better location.
11. Some mobile devices have known issues with certain routers. To fix this, you can investigate updating the operating
system on the mobile device. Or, try a different mobile device just to verify that ANY wireless device can connect. If you
can get one device connected, but not another, chances are the device that cannot connect has issues. A different brand/
model of router may also fix the problem with certain devices not connecting.
12. You can try connecting a computer directly to the T45 with a standard Ethernet cable to verify that the Ethernet connection
on the T45 is working. Once this has been verified you can place the T45 back on the network and begin troubleshooting
back to the mobile wi-fi device.
13. Try connecting to the T45 using Wi-Fi on a laptop, rather than a mobile device, to verify that the mobile device is/is not the
problem. If you can connect with a laptop, check the Wi-Fi settings on the mobile device and make sure Wi-Fi is turned
On.
14. You can try restoring the T45 to factory settings. This will clear out any changes and allow you to start clean with either a
DHCP IP Address, or a Static IP address (you will need to choose Static Address Mode and enter the IP Address). Make
sure when entering a static IP address that it is compatible with the network IP structure, and also does not conflict with
any other device IP addresses on the network.
15. If you have tried all of these steps and still can’t connect, call Williams Sound for additional troubleshooting help. Note that
Williams Sound cannot help in all cases, as there are many variables within networks.
