Wildix WP490, Quick Manual

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Put a call on hold
To put a call on hold, press
HOLD
or the HOLD button
To resume the call, press RESUME or the HOLD button
Press SWAP to switch between an active call and a call on hold
If you have several calls on hold: use the Navigation Keys to select the needed call → press
RESUME
Transfer a call
Blind transfer
Call transfer without notifying the person who receives the call
− Press TRAN or TRANSFER button during the call
−
The current call is put on hold. Dial the number (internal or external) for the transfer
− Hang up to complete the transfer
Blind transfer via BLF keys
−
Press the BLF key configured as “Contact” during a call*
−
The current call is put on hold, the number for a transfer appears on the screen
− Hang up or press TRAN to complete the transfer
* You can configure a BLF key as “Contact” in WMS > Users: select a user and press “Edit
preferences”
→ “Settings” > “Function Keys” or in CTIconnect > Settings > Phone
Attended transfer
You have a private conversation with the person prior to transferring the call to him
−
Press TRAN or TRANSFER button during a call
−
The current call is put on hold. Dial the number (internal or external) for the transfer
− Wait till the person answers. Now you can have a private conversation with him
−
Hang up to complete the transfer
Attended transfer via BLF keys
−
Press the BLF key configured as “Contact” during a call
−
The current call is put on hold, the number for a transfer appears on the screen
− Wait till the person answers. Now you can have a private conversation with him before
transferring the call
−
Hang up or press TRAN to complete the transfer
Listen to your Voicemail messages
If the LED of the MESSAGE key is on, it indicates the presence of the new voicemail
Press the key to listen to the message
WILDIX - DISCOVER NEW WAYS TO COMMUNICATE
Quick Guide Wildix WP490