CRU-WiebeTech
UltraDock v5 User Manual A9-000-0031 REV 1.0
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4. USB Mode Switch
There are two USB modes on UltraDock, USB Admin and USB Normal.
•
USB Normal (USB 3.0) Mode:
Use this mode when
UltraDock is connected to a USB 3.0 host. If
UltraDock is connected to a USB 2.0 host and switched to USB Normal mode, the dock will not
function correctly.
•
USB Admin (USB 2.0) Mode:
This mode ensures that UltraDock is backwards-compatible with
USB 2.0. Switch to this mode when using a USB 2.0 host. USB Admin mode should also be
used when using CRU applications (such as CRU Configurator) to update the dock.
5. Frequently Asked Questions
Q:
When I connect UltraDock to my computer via USB, it does not function. Why?
A:
Check the USB mode switch on the side of UltraDock. If you are connecting to a USB 2.0 host, the
switch must be set to USB Admin mode for UltraDock to work properly. See section 4 above.
Q:
My UltraDock works great with SATA drives but I am having compatibility issues with IDE/PATA
drives. What should I do?
A:
First check to make sure the SATA power/data cable is unplugged from the SATA output port.
IDE/PATA drives cannot be recognized if a SATA connection is made with the SATA output. Next check
to make sure the 4-pin power cable is plugged into the IDE/PATA drive. If the power and host connection
are securely attached to UltraDock, then the IDE cable may be faulty. Contact Technical Support for
further instructions.
Q:
Why does my dock experience errors or unmount during long file transfers?
A:
The environment in which the dock is used can affect its performance. The surface that the dock and
drive are set upon may not allow heat to dissipate away from the units. The bottom plate supplied with the
product will help to dissipate heat away from the hard drive and dock. If placed on a non-conductive
surface, the drive or dock may suffer heat related failures. After cooling, the units usually return to a
useable state. Occasionally these heat-related failures can be permanent.
Q:
How should I set the jumpers on my drive?
A:
Note: This is only necessary for IDE/PATA drives (the type of drive that has a 40-pin data interface).
Try the MASTER setting first. This is the recommended setting. Some hard drives have two different
MASTER settings: one for when there is a SLAVE drive present and one for when there is NO SLAVE
drive present. Choose the setting for NO SLAVE present. There may be some drives that will not work
with either of these settings. The next choice is CABLE SELECT. If this does not work, try using NO
jumpers. This may be the same as MASTER with NO SLAVE present.
If you're unsure how to change the jumper configuration, check the manual that came with your hard
drive, or the manufacturer's website. Some drives also have the information printed on the label.
Q:
Can I attach an eSATA drive enclosure to the SATA drive connection on UltraDock? Will this allow
me to access it via FireWire or USB on my computer as if it were a bare hard drive?
A:
Yes. By using an eSATA to eSATA cable, you can connect an eSATA drive enclosure to the eSATA
connector on the “drive side” of the dock. You can then connect the “host side” of the dock to a computer
via any of the connections. This should give you access to the drive without requiring its removal from its
housing. If you are using a Forensic UltraDock, writes to the drive will be write-blocked.
