24
IN CASE OF MALFUNCTION
Problem
Possible cause
Solution
The hearing
aid is com-
pletely silent
The hearing aid is
not turned on
Make sure the battery
drawer is pushed all the
way upwards
The battery does not
work
Insert a new battery in
the hearing aid
The hearing
aid volume is
not powerful
enough
The battery is nearly
exhausted
Insert a new battery in
the hearing aid
Your ear is blocked
by earwax
Contact your ENT doc-
tor/physician
Your hearing may
have changed
Contact your hearing
care professional
The microphone
openings are
blocked or partially
blocked by dirt
Contact your hearing
care professional for
advice
The hearing
aid whistles
continuously
Your ear is blocked
by earwax
Contact your ENT doc-
tor/physician
The hearing
aid func tions
intermit tently
The on/off switch is
dirty
Push the switch back
and forth a couple of
times
Note:
This information covers only the hearing aid . See
the “Ear-sets for Widex BTE hearing aids” user manual
for information specific to your ear-set .
If the problems persist, contact your hearing care pro-
fessional for assistance .
