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Widex S4-VS, User Instructions

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Widex S4-VS User Instructions Download Page 29

29

IN CASE OF MALFUNCTION

The  following  pages  contain  some  quick  advice  on 

what  to  do  if  your  hearing  aid  stops  working  or  per-

forms unsatisfactorily. If the problems persist, contact 

your hearing care professional for assistance. 

The advice relates only to the hearing aid. Also see the 

user manual “Ear-sets for Widex BTE hearing aids”.

Problem

Possible cause

Solution

The hearing 
aid is 
completely 
silent

The hearing aid is 
not turned on

Make sure the battery 
drawer is completely 
closed

The battery does 
not work

Insert a new battery in 
the hearing aid

The hearing 
aid volume is 
not powerful 
enough

The battery is nearly 
exhausted

Insert a new battery in 
the hearing aid

Your ear is blocked 
by earwax

Contact your ENT 
doctor/physician

Your hearing may 
have changed

Contact your hearing 
care professional

The earwire is not 
properly connected 
to the hearing aid

Check that the earwire 
connector in the 
hearing aid is 
completely inserted

Summary of Contents for S4-VS

Page 1: ...USER INSTRUCTIONS THE SUPER 440 SERIES S4 VS model RIC RITE Receiver in canal Receiver in the ear ...

Page 2: ...2 YOUR HEARING AID To be filled out by the hearing care professional Date _____________________________________ Battery size _______________________________ ...

Page 3: ...ring aid on and off 12 Positioning the hearing aid in the ear 13 Removing the hearing aid 14 Volume adjustment 15 Lost partner alarm 17 Listening programs 17 Switching between the listening programs 23 Zen 24 Phone 24 Using a telephone 25 CLEANING 26 ACCESSORIES 28 IN CASE OF MALFUNCTION 29 CARING FOR YOUR HEARING AID 31 WARNINGS 32 ADVICE 35 REGULATORY INFORMATION 36 ...

Page 4: ...Messages with this heading indicate serious adverse reactions potential safety hazards and inadequate performance of device CAUTION Messages with this heading indicate include information regard ing any special care to be exercised Non ionizing radiation Not for general waste ...

Page 5: ... the hearing aid without the ear set The ear set consists of an earwire and an ear tip or earmold in which the receiver is placed 1 Program button 2 LED 3 On off switch 4 Battery drawer with nail grip 5 Volume control in standard versions 1 2 3 4 5 ...

Page 6: ... look exactly as illustrated in this booklet We also reserve the right to make any changes considered necessary Intended use The SUPER hearing aids are intended as air con duction amplification devices to be used in everyday listening environments The SUPER hearing aids may be provided with the Zen program intended to provide a relaxing sound background i e music noise source for adults who desire...

Page 7: ...ireless technology the WidexLink to enable communication between the left and the right hearing aids as well as between the hearing aids and the DEX accessories Your hearing aid is to be powered by a 675 type battery Your hearing aid may be provided with an optional lis tening program called Zen It makes musical tones and sometimes a rushing noise in the background These sounds are shaped accordin...

Page 8: ... be a spoken message or tones adjusted by the hearing care professional in consultation with you The signal can also be deactivated Functions Default settings Other settings Adjusting volume Tone Off Confirming program button use Clicking sound Off Changing program Tones Message off Starting up the hearing aid Tone Message off Warning about low battery 4 tones Message off Warning about lost partne...

Page 9: ...l of used batteries Inserting the battery Before inserting a new battery into the hearing aid remember to remove the adhe sive tab Once the tab has been removed the battery will start functioning after a few seconds CAUTION Do not use batteries if there is a sticky residue from the tab or other unwanted substance as this can cause the hearing aid to malfunction Use the nail grip to gently swing th...

Page 10: ...y the battery is incorrectly inserted When changing battery it is a good idea to hold the hearing aid over a table The hearing aid may be provided with a battery drawer without a nail grip which means that you need a tool to open the battery drawer This type of drawer can be a good choice if the hearing aid is worn by a child A special tool for opening the drawer will be in cluded with this drawer...

Page 11: ...e 8 We recommend that you always have a spare battery with you WARNING Never leave an exhausted battery in the hearing aid Exhausted batteries may leak damaging the hearing aid WARNING Your hearing aid may stop functioning for instance if the bat tery is exhausted You should be aware of this possibility in par ticular when you are in traffic or are otherwise dependent on warning signals ...

Page 12: ...ng aid An acoustic in dicator will indicate that the hearing aid has been switched on unless this func tion has been disabled To turn off the hearing aid open the bat tery drawer slightly to the first position where a click is felt Please remember to turn off the hearing aid when it is not in use Remove the battery if the hearing aid will not be used for several days ...

Page 13: ...sh it into your ear until it rests com fortably in your ear canal To help position the earmold properly you could pull the outer ear backwards and upwards with the oppo site hand Place the hearing aid behind the ear so that the earwire rests comfortably on the ear close to your head The illustrations show an earmold For further informa tion on ear tip earmold types and procedures see the separate ...

Page 14: ...ld with your thumb and forefinger and pull gently WARNING Do not pull the earwire to remove the earmold as this may damage the earwire If it is difficult you can try to move the earmold care fully from side to side It may also help to pull the out er ear backwards and upwards with the opposite hand ...

Page 15: ... upwards to gradually raise the volume Push the lever downwards to gradu ally lower the volume In the default setting any volume adjustment will af fect both hearing aids To alter the increments in which the volume is increased or decreased consult your hearing care professional Each time you operate the volume control you will hear a beep tone unless this function has been disa bled When the maxi...

Page 16: ... Keep pressing the volume control lever downwards after the steady tone has sounded To turn the sound on again Press the lever upwards or Change listening program or Turn the hearing aid off and turn it on again Any adjustment of the volume setting will be can celled when your hearing aid is turned off or when you change program If you wish to have the volume control disabled or re moved please co...

Page 17: ...aring aids When the lost hearing aid is repositioned and or the battery is exchanged the diodes stop flashing Listening programs Your hearing aid may be provided with five of the fol lowing programs plus either the special Zen program called Zen or the Phone program Master Standard Music For listening to music TV For listening to the TV Comfort Attenuates background noise Reverse focus Focus on so...

Page 18: ...nerates different kinds of tones Classic Designed for long term users of super power hearing aids Imitates the sound quality of a traditional super power hearing aid Compound programs The Master program in one ear and Zen Reverse focus Audibility Extender T MT or Phone in the other Zen Special Zen program with up to three different Zen styles Phone For phone use only Transmits the telephone sound ...

Page 19: ...times a rushing noise in the background us ing the latest in fractal technology These sounds are shaped according to your hearing loss so you can lis ten to them at any time and at any place with a simple push of the program button The Zen program may be used alone without amplification in quiet when you are not required to hear surrounding sounds Or it may be used with another program so both the...

Page 20: ... tinnitus treat ment program that is prescribed by a hearing care pro fessional audiologists hearing aid specialists otolar yngologists who is trained in tinnitus management Directions for use The Zen program can be activated with a simple push of the program button on the hearing aid or on the remote control Depending on how your hearing care professional has set up the program you can access the...

Page 21: ...are professionals as to how to use the program when to use the program and or how long to use the program Precautions To ensure the safety and effectiveness of the Zen pro gram when used as a sound therapy tool for tinnitus the tinnitus management program must be designed and conducted by hearing care professionals who are trained in tinnitus management A tinnitus manage ment program should includ...

Page 22: ...n from your hearing care pro fessional if any of the following symptoms are noted Skin irritation Perceived decrease in loudness tolerance of sounds speech not as clear or worsening tinnitus CAUTION Use of the different Zen programs may interfere with hearing surrounding sounds including speech The programs should not be used when hearing such sounds is important Switch the hearing aid to a non Ze...

Page 23: ...sabled Program 1 One short beep or message Program 2 Two short beeps or message Program 3 Three short beeps or message Program 4 One long and one short beep or message Program 5 One long and two short beeps or message Zen Tone or message or Phone Tone or message In the default setting both your hearing aids will be af fected when you change programs ...

Page 24: ...You can exit Zen by pressing and holding the program button for more than one second Phone This program is also accessed via a long press more than 1 sec on the program button You can exit Phone by pressing and holding the same program button for more than one second If you wish to have the program button disabled please consult your hearing care professional ...

Page 25: ...g a telephone we recommend that you hold the telephone against your head at an angle above your ear rath er than directly against the ear If the sound is not optimal try moving the telephone earpiece to a slightly different position ...

Page 26: ...ring aid and ear set For cleaning the ear set see the user manual Ear sets for Widex BTE hearing aids 1 Cloth 2 Brush 3 Wax removing tool Contact your hearing care professional if you need ad ditional supplies of cleaning accessories Selection depends on ear set type 1 2 3 ...

Page 27: ... use WARNING Never use water or cleaning solutions to clean the hearing aid as this may cause it to malfunction When the hearing aid is not in use keep it in a warm dry place with the battery drawer open to ventilate the hearing aid and allow it to dry ...

Page 28: ... of assistive listening devices are available for your hearing aid RC DEX TV DEX M DEX For help in determining whether you could benefit from a remote control or other accessories please consult your hearing care professional ...

Page 29: ...he hearing aid is completely silent The hearing aid is not turned on Make sure the battery drawer is completely closed The battery does not work Insert a new battery in the hearing aid The hearing aid volume is not powerful enough The battery is nearly exhausted Insert a new battery in the hearing aid Your ear is blocked by earwax Contact your ENT doctor physician Your hearing may have changed Con...

Page 30: ...ge 1 m 3 feet b Strong electromagnetic interference in the vicinity c The DEX and the SUPER hearing aids are not matched a Move the DEX closer to the SUPER hearing aids b Move away from known source of EM interference c Check with hearing care professional to make sure DEX is matched with SUPER hearing aids You hear interrupted speech on and off from the hearing aids or no speech muted from the tr...

Page 31: ...treme temperatures or high humidity Make sure to dry the hearing aid thoroughly af ter heavy perspiration such as that which may occur during in tense physical activity e g playing sports Avoid dropping your hearing aid perform cleaning and bat tery changes while holding the hearing aid above a soft sur face Do not wear your hearing aid while in the shower or swimming or when using a hair dryer pe...

Page 32: ...t 202 625 3333 Keep hearing aids and their parts accessories and batteries out of reach of children and anyone else who might swallow such items or otherwise cause injury to themselves Do not change batteries in front of them and do not let them see where you keep your battery supply Discard used batteries carefully Batteries are very small and can easily be mistaken for pills or the like Never pu...

Page 33: ...gular ventilation of the ear If the ear is not adequate ly ventilated there may be a slightly increased risk of infection or disease in the ear canal We therefore recommend that you remove the hearing aid and ear set from your ear when you go to bed to allow the ear canal to be ventilated If possible you should also remove your hearing aid and ear set during the day if there are any periods when y...

Page 34: ...erference CAUTION Your hearing aid has been tested for interference according to international standards Nevertheless it is possible that un foreseen interference may occur in the hearing aid due to elec tromagnetic radiation from other products such as alarm sys tems room surveillance equipment and cell phones Although your hearing aid has been designed to comply with the most stringent internati...

Page 35: ...e hearing aid infrequently will not permit you to gain full benefit from it The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruc tion in lipreading The use of hearing aids increases the risk of accumulation of earwax Contact your physician ENT doctor if you suspect that a plug of earwax has accumulated in your ear Earwax may...

Page 36: ...enna Antenna dimen sions Ø1 8 mm L 6 55 mm Ø8 mm L 20 mm Ø6 mm L 8 mm NA Modula tion FSK FSK FSK FHSS GFSK π 4 DPSK 8 DPSK Magnetic Field Strength at 10 m distance 54 dBμA m 13 dBμA m 26 dBμA m NA Output power EIRP 29 pW 21 nW 1 2 nW 4dB re 1mW Range 1 m re mote unit to hearing aid 30 cm be tween hear ing aids or Hearing aid to TM DEX 1 m re mote unit to hearing aid 30 cm be tween hear ing aid and...

Page 37: ...ps Data flow Simplex or semi duplex capability Simplex capability Simplex or semi duplex capability Time divi sion duplex TDD Protocol Random Access no collision avoidance Random Access no colli sion avoidance Random Access no collision avoidance Packet based pro tocol time divided se cure Serial Port Profile SPP Bluetooth specification v2 0 EDR published by the Bluetooth Special Interest Group SI...

Page 38: ... s will signal an alert partner check when a hearing aid battery has expired or that one of the hearing aids has fallen off In rare instances a much stronger wireless source nearby may activate this alert This serves as an early warning to the wearer of such service interrup tion Coordination of compression The SUPER hearing aids maintain the intensity level difference between ears inter aural lev...

Page 39: ... tious Widex follows the guidelines recommended by the manu facturers of implantable defibrillators and pacemakers for their patients when using cell phones Specifically hearing aid wear ers who also use a pacemaker should Keep the hearing aids at a distance of at least 15 cm 6 inches away from the pacemaker and Do not carry the hearing aids and or any of the DEX accesso ries in a shirt pocket or ...

Page 40: ...dio Modulation FSK Radiated output power 29 pW 75 dBm Magnetic field strength 54 dBμA m 10 m Duty Cycle 5 averaged over 1 hour of operation Simplex or semi duplex capability The radio receiver in the SUPER series hearing aid is using the same frequency and bandwidth as the transmitter Cables and transducers No cables and transducers are used neither during normal use of the SUPER series hearing ai...

Page 41: ...en transmission is interrupted During daily use the requirements on audio streaming between hearing aids include a BER better than 10 3 The communication is simplex with a bitrate of 212 kbits s The additional audio decod ing in this mode results in a longer latency which is less than 10 ms For remote control commands the QoS requirements include a BER better than 10 2 The lower BER requirement re...

Page 42: ...ual MAC address for each unit which is checked during each transmission A built in pairing table which specifies valid and legitimate pairing among units A proprietary Widex communication protocol which checks the package numbers during each transmission A Cyclic Redundancy Check CRC to check data validity and correct errors ...

Page 43: ...ISPR 11 Group 2 The SUPER hearing aid must emit electromagnetic energy in order to perform its intended function Nearby electronic equipment may be affected RF emissions CISPR 11 Class B The SUPER hearing aid is suit able for use in all establish ments including domestic es tablishments and those directly connected to the public low voltage power supply net work that supplies buildings used for do...

Page 44: ... environment guidance Electrostatic discharge ESD IEC 61000 4 2 6 kV con tact 8 kV air 6 kV contact 8 kV air Floors should be wood concrete or ceramic tile If floors are cov ered with syn thetic material the relative hu midity should be at least 30 Electrical fast tran sients burst IEC 61000 4 4 2 kV for power line supplies 1 kV for in put output lines Not applicable Not applicable Not applicable ...

Page 45: ... UT 60 dip in UT for 5 cycles 70 UT 30 dip in UT for 25 cycles 5 UT 95 dip in UT for 5 s Not applicable Not applicable Power fre quency 50 60 Hz magnetic field IEC 61000 4 8 3 A m 3 A m Power frequency magnetic fields should be at lev els characteristic of a typical loca tion in a typical commercial or hospital environ ment NOTE UT is the a c mains voltage prior to the application of the test leve...

Page 46: ...lectromagnetic environ ment guidance Portable and mobile RF communications equip ment should be used no closer to any part of the SUPERTM series hearing aid including cables than the recommended separa tion distance calculated from the equation applica ble to the frequency of the transmitter Conducted RF IEC 61000 4 6 3 Vrms 150 kHz to 80 MHz 3 Vrms Recommended separation distance d 1 2 P Radiated...

Page 47: ...in watts W according to the transmit ter manufacturer and d is the recommended separa tion distance in meters m Field strengths from fixed RF transmitters as deter mined by an electromag netic site survey a should be less than the compliance level in each frequency range b Interference may occur in the vicinity of equipment marked with the following symbol ...

Page 48: ...el above the SUPER series hearing aid should be observed to verify normal operation If abnormal performance is observed additional measures may be necessary such as re orienting or re locating the SUPER series hearing aid b Over the frequency range 150 kHz to 80 MHz field strengths should be less than 3 V m Recommended separation distances Recommended separation distances between portable and mobi...

Page 49: ...in meters m can be estimated using the equation applicable to the frequency of the transmitter where P is the maximum output power rating of the transmitter in watts W according to the transmitter manu facturer NOTE 1 At 80 MHz and 800 MHz the higher frequency range ap plies NOTE 2 These guidelines may not apply in all situations Electro magnetic propagation is affected by absorption and reflectio...

Page 50: ...al perform ance Electromagnetic compatibility EN 301 489 3 V1 4 1 Immunity RF and ESD Standard for Low Power Trans mitters in the frequency range 9 kHz 40 GHz IEC 60118 13 2004 Immunity RF Near Field immunity test International Product std for hearing aids to ensure adequate immunity to radio interference from cell telephones ANSI C63 19 2001 Immunity RF Near Field immunity test American National ...

Page 51: ...iate for a hearing aid evaluation The audiologist or hearing aid dispenser will conduct a hearing aid evaluation to assess your ability to hear with and without a hear ing aid The hearing aid evaluation will enable the audiologist or dispenser to select and fit a hearing aid to your individual needs If you have reservations about your ability to adapt to amplifica tion you should inquire about the...

Page 52: ...s should be directed to an audiologist for evalu ation and rehabilitation since hearing loss may cause problems in language development and the educational and social growth of a child An audiologist is qualified by training and experience to assist in the evaluation and rehabilitation of a child with a hearing loss ...

Page 53: ...rovide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause h...

Page 54: ...ved by Widex could void the user s authority to operate the equipment Industry Canada Statement Déclaration d industrie Canada Under Industry Canada regulations this radio transmitter may only operate using an antenna of a type and maximum or lesser gain approved for the transmitter by Industry Canada To reduce potential radio interference to other users the antenna type and its gain should be so ...

Page 55: ...ectrique à l intention des autres utilisateurs il faut choisir le type d antenne et son gain de sorte que la puissance isotrope rayonnée équivalente p i r e ne dépasse pas l intensité nécessaire à l établissement d une communication satisfaisante Le présent appareil est conforme aux CNR d Industrie Canada applicables aux appareils radio exempts de licence L exploitation est autorisée aux deux cond...

Page 56: ...idex A S declares that this S4 VS is in com pliance with the essential requirements and other rele vant provisions of Directive 1999 5 EC A copy of the Declaration of Conformity can be found at http www widex com ...

Page 57: ...57 Hearing aids accessories and batter ies should not be disposed of with normal household waste Please consult your na tional Widex distributor for advice on how to dispose of these items ...

Page 58: ...58 ...

Page 59: ...59 ...

Page 60: ... 9 514 0157 0010 Printed by HTO 2012 07 9 514 0157 041 02 01v Manufacturer CIB242 0712 ...

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