7
PrOgLink
TROuBLeSHOOTiNG
Problem
Possible Cause
solution
Wireless program-
ming is not working
The hearing aids are not
within the ProgLink range.
reposition the ProgLink
so that the unit is in close
proximity to the hearing
aids.
The hearing aids are not
detected by Compass.
Detect the hearing aids
by placing them in the
middle of the neck loop on
the table. Ensure that the
hearing aids are turned on.
The hearing aids are not
working.
Insert fresh batteries in the
hearing aids and turn on
the hearing aids.
ProgLink not securely
plugged into OTOPod
Check that the ProgLink is
plugged correctly into the
OTOPod.
OTOPod battery low
recharge or replace
OTOPod batteries.
OTOPod Firmware must be
updated
Contact your authorized
representative to perform
this.
