36
IN CASE OF MALFUNCTION
The following pages contain some quick advice on what
to do if your hearing aid stops working or performs
unsatisfactorily. If the problems persist, contact your
hearing care professional for assistance.
Problem
Possible cause
Solution
The hearing
aid is com-
pletely silent
The hearing aid is not
turned on
Make sure the battery is
placed correctly and the
battery compartment
cover is closed correctly.
See page 12
The battery does not
work
Insert a new battery in
the hearing aid
The sound outlet is
blocked
See page 28
The microphone
opening is blocked
See page 29
If you suspect that ear-
wax or dirt has migrated
through the microphone
opening and into the
actual microphone
inside the hearing aid,
contact your hearing
care professional. Do not
insert anything into the
actual microphone.
The hearing
aid volume is
not powerful
enough
The sound outlet is
blocked
See page 28
Your ear is blocked
by earwax
Contact your ENT
doctor/physician
Your hearing may
have changed
Contact your hearing
care professional
