Why it’s not connected?
Please check the followings:
1.Confirmed the device is on,The screen shows that the network is connected
2.Make sure Wifi is ON
3.Make sure you have chosen the right hotspot network
4.Make sure you have enough account balance
5.Make sure the Wi5 device is within the range
If you have checked the above,but still couldn’t get connected,It could be network
coverage issue.We partner with different local network operators to provide the best
possible services for our users.However,there are still still blind spots with weak signals,
such as basements.We suggest you walk around the areas and try to find out locations
with better reception.
Troubleshooting
