©
2008
Wi
‐
Ex
9
5.
TECHNICAL
SUPPORT
Locate
the
Wi
‐
Ex
Car
Extender
serial
number
on
the
bottom
of
the
Amplifier
Unit
before
calling.
The
serial
number
must
be
available
to
authorize
technical
support
and/or
establish
a
return
authorization.
For
installation
technical
support,
contact
your
dealer.
For
system
warranty
issues,
contact
Wi
‐
Ex
Support
between
the
hours
of
8:30
AM
and
5:30
PM
EST,
Mon
‐
Fri,
at
1
‐
800
‐
871
‐
1612
or
visit
our
technical
support
website
at
http://www.wi
‐
ex.com
.
The
Wi
‐
Ex
Car
Extender
system
must
be
used
with
Wi
‐
Ex
authorized
equipment.
The
technical
support
team
will
only
support
Wi
‐
Ex
authorized
equipment.
Contact
your
dealer
for
questions.
6.
TROUBLESHOOTING
I
get
a
Red
LED
on
the
Amplifier
–
If
you
are
receiving
a
Red
LED
even
after
trying
different
Antenna
positions,
turn
the
power
off
and
on
again.
If
the
Antennas
are
connected
and
too
close
to
each
other
when
the
Amplifier
is
turned
on,
it
will
be
impossible
to
achieve
a
Green
LED.
If
the
LED
is
not
lighted
Make
sure
there
is
power
being
supplied
to
the
Unit.
Ensure
the
12V
DC
CL
Adapter
switch
is
in
the
ON
position.
i.
Check
and
see
that
the
Red
LED
on
the
Amplifier
is
ON.
If
not,
there
is
no
power
at
the
plug.
ii.
Disconnect
the
power
at
the
Unit
and
reconnect.
Flip
the
ON/OFF
switch
on
the
12V
DC
CL
Adapter.
iii.
Make
sure
the
connector
is
properly
connected
to
the
Amplifier
Unit.
I
still
can’t
make
or
receive
a
call
on
my
cell
phone.
I’m
not
getting
any
signal
–
A
cellular
signal
is
still
required
outside
the
vehicle
for
the
Amplifier
Unit
to
work.
This
cannot
generate
a
cellular
signal
when
none
exists.
This
can
only
amplify
an
existing
signal.
I
dropped
a
call
–
There
are
many
factors
which
can
affect
cellular
calls,
for
example,
if
the
cellular
signal
becomes
so
weak
that
it
cannot
be
amplified,
the
call
will
be
dropped.
The
LED
stays
on
even
after
I
turn
the
car
off
–
When
using
a
vehicle’s
12V
Port,
some
vehicles
may
still
provide
power
with
the
ignition
off.
In
this
case,
the
12V
DC
CL
Adapter’s
Switch
must
be
in
the
OFF
position
or
taken
out
of
the
12V
Port
to
prevent
the
car
battery
from
being
drained.
