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13
Troubleshooting
Problem
Possible Causes
Solutions
The machine does not
operate
The freezer is unplugged
The voltage is not in the correct
range
Too many appliances running
form the same power circuit
Push the plug completely into the power
source
Make sure that the freezer runs on a
dedicated power source that can sup-
port the maximum power consumption
of the freezer
Run the freezer on a dedicated power
source
Noise during operation
The legs are not leveled
Certain sounds are normal
Make sure legs are properly installed
See “Normal Sounds”
The compressor runs for 1 to 5
minutes and stops
The voltage is not in the correct
range
Unplug and restart when the power is
normal
The compressor runs but the
inner liner does not get very cold
The ambient temperature is too
high
The system is blocked
If temperature is higher than 90°F, the
unit need longer to cool to the set tem-
perature
Contact Whynter Service Department
via email at [email protected]
The freezer does
not cool sufficiently
Freezer door being opened fre-
quently
Freezer door left open for a while
Not enough adequate clearance
Freezer is overfilled
Ambient temperature is too high
Refrain from opening the freezer door
recurrently
Make sure to close freezer door
Follow recommended clearance meas-
urements
If temperature is higher than 90°F, the
unit need longer to cool to the set tem-
perature
The compressor does not run
The controller is faulty (the power
indicator is not on)
The thermostat is set too high and
the ambient temperature is too low
Contact Whynter Service Department
via email at [email protected]
Set the freezer to a lower temperature
Foods defrosting
Freezer is unplugged
Freezer door being opened fre-
quently
Freezer door left open for a while
Push the plug completely into the power
source
Replace fuse or reset the breaker
Check to see if an object is holding the
door open
Excessive frost buildup
Door/lid left open too frequent or
too long door openings
High humidity
Check to see if an object is holding the
door open
Many common portable freezer problems are easily resolved. Try the troubleshooting suggestions below to
see if the problems can be resolved before having to contact the service department.