WHAT DOES THE
“DATA CATCHING UP”
MESSAGE MEAN?
The WHOOP app must remain open in the
background of your phone to continuously
transfer data.
Otherwise you will experience a delay as
data is transferred from the strap to your
app.
Things to note:
WHOOP STRAP AND MOBILE APP
1.
DO NOT FORCE-QUIT THE APP:
The app cannot
run in the background transferring data once a
user has force quit and data will not transfer until
you relaunch the app.
2.
DO NOT USE LOW-POWER MODE:
Make sure
low-power mode is toggled off in your phone’s
settings. If it is toggled on, it will significantly
reduce how often the WHOOP Strap syncs data
with the phone.
3. KEEP BACKGROUND APP REFRESH TURNED
ON:
In your phone’s settings, ensure background
app refresh is in the ‘on’ position since we require
this to allow for background data transfers.
4. AIRPLANE MODE MAY CAUSE DELAY:
In
Airplane mode, Bluetooth may be toggled
off on your phone, preventing the Strap from
transferring data.
5. STAY IN BLUETOOTH RANGE OF YOUR PHONE
TO ENSURE CONTINUAL DATA TRANSFER
The WHOOP Strap is able to hold up to
three days of data, so if you experience a
delay in syncing to your phone, your data
will sync from oldest to newest once you
are reconnected.
More Information and Video
on Data Catching Up - iOS
More Information and Video
on Data Catching Up - iOS
For further questions, contact:
Summary of Contents for 4Humanity
Page 1: ...WHOOP TROUBLESHOOTING...
