14
Troubleshooting
If you experience
Possible Causes
Solution
Washer not performing as expected (cont.)
Odors.
Monthly maintenance not done as
recommended.
See “Washer Care” in "Washer Maintenance."
Unload washer as soon as cycle is complete.
Using too much detergent.
Be sure to measure correctly. Always follow the manufacturer’s
directions.
See “Washer Care” section.
Locked light is
flashing.
The lid is not closed.
Close the lid. The washer will not start with the lid open.
A cycle was stopped or paused
using the START/Pause button.
The washer may still be spinning. The lid will not unlock until the
basket has stopped spinning. This may take several minutes if
washing large loads or heavy fabrics.
Single-dose laundry
packet not dissolving.
Adding laundry packet incorrectly.
Be sure laundry packet is added to washer basket before
adding clothes. Do not add packet to dispenser. Follow the
manufacturer’s instructions to avoid damage to your garments.
Washer pumps out water
before finishing cycle.
Lid is left open for more than
10 minutes.
Make sure lid is closed before starting a cycle and/or during
prewash (soak).
First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -
In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.