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17

PROBLEM SOLVER

First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)

to possibly avoid the cost of a service call.

In the U.S.A., www.whirlpool.com     In Canada, www.whirlpool.ca

GENERAL OPERATION

Possible Causes and/or Recommended Solutions

Refrigerator will 
not operate

Not connected to an electrical supply - Plug the power cord into a grounded 3 prong outlet. 
Do not use an extension cord.

No power to the electrical outlet - Plug in a lamp to see if the outlet is working. 

Household fuse has blown or circuit breaker has tripped - Replace the fuse or reset the circuit 
breaker. If the problem continues, contact a licensed electrician.

Control or cooling is not turned on - Turn on the refrigerator control, or turn cooling on. See “Using 
the Controls.”

New installation - Following installation, allow 24 hours for the refrigerator and freezer to cool 
completely.

NOTE: Adjusting the temperature control(s) to the coldest setting will not cool either compartment 
(refrigerator or freezer) more quickly.

Motor seems to run 
too much

Your new refrigerator has an energy-efficient motor - The refrigerator may run longer than you’re 
used to, because the compressor and fans operate at lower speeds that are more energy-efficient. 
This is normal. 

NOTE: Your refrigerator may run even longer if the room is warm, a large load of food is added, the 
doors are opened often, or if a door has been left open. 

Refrigerator 
seems noisy

The compressor in your new refrigerator regulates temperature more efficiently and uses less energy 
than older models. During various stages of operation, you may hear normal operating sounds that are 
unfamiliar. 
The following noises are normal: 

Buzzing/Clicking - Heard when the water valve opens and closes to dispense water or fill the ice 
maker. If the refrigerator is connected to a water line, this is normal. If the refrigerator is not 
connected to a water line, turn off the ice maker.

Cracking/Crashing - Heard when ice is ejected from the ice maker mold.

Popping - Heard when the inside walls contract/expand, especially during initial cooldown.

Pulsating/Whirring - Heard when the fans/compressor adjust to optimize performance during 
normal operation. 

Rattling - Heard when water passes through the water line, or due to the flow of refrigerant. Rattling 
may also come from items placed on top of the refrigerator.

Water running or gurgling - Heard when ice melts during the defrost cycle and water runs into the 
drain pan.

Sizzling - Heard when water drips onto the heater during the defrost cycle.

Electrical Shock Hazard

Plug into a grounded 3 prong outlet.

Do not remove ground prong.

Do not use an adapter.

Do not use an extension cord.

Failure to follow these instructions can result in death, 
fire, or electrical shock.

WARNING

Summary of Contents for WRL767SIAM

Page 1: ... Refrigerator 3 Door Removal Leveling and Alignment 4 Handle Installation and Removal 6 Location Requirements 7 Electrical Requirements 7 Water Supply Requirements 8 Connect Water Supply 8 Install Air Filter 10 REFRIGERATOR USE 11 Using the Controls 11 Convertible Drawer Temperature Control 12 Crisper Humidity Control 12 Chilled Door Bin 12 Water and Ice Dispensers 12 Ice Maker and Storage Bin 14 ...

Page 2: ...WARNING To reduce the risk of fire electric shock or injury when using your refrigerator follow these basic precautions SAVE THESE INSTRUCTIONS Plug into a grounded 3 prong outlet Do not remove ground prong Do not use an adapter Do not use an extension cord Disconnect power before servicing Replace all parts and panels before operating Remove doors from your old refrigerator Use nonflammable clean...

Page 3: ...bout disposal of refrigerants Dispose of refrigerator in accordance with Federal and Local regulations Refrigerants must be evacuated by a licensed EPA certified refrigerant technician in accordance with established procedures WARNING Excessive Weight Hazard Use two or more people to move and install refrigerator Failure to do so can result in back or other injury When Moving Your Refrigerator You...

Page 4: ... TOOLS NEEDED Bubble level Phillips screwdriver hex key hex head socket wrench and open ended wrenches or adjustable wrench internal star drive or hex head socket wrench WARNING Electrical Shock Hazard Disconnect power before removing doors Failure to do so can result in death or electrical shock 2 Water Dispenser Tubing Connection A Face of Fitting A 1 Base Grille 3 Wiring Connection Bottom Hinge...

Page 5: ...one water tube through the hinge Avoid kinking the tube Next gently pull the other water tube through the hinge again avoiding kinks Finally gently pull the wiring bundle including the grommet and wiring plugs through the hinge IMPORTANT Rest the door on its side on a soft clean surface such as a towel blanket or piece of cardboard This will help avoid damaging the door water tubing and wiring 8 U...

Page 6: ...ems unsteady or if you want the doors to close more easily adjust the refrigerator s tilt using the instructions below 1 Move the refrigerator into its final location If necessary open both doors to 90 and remove the base grille See Graphic 1 2 The two leveling feet are located on the brackets on each side of the product See Graphic 8 NOTE Having someone push against the top of the refrigerator ta...

Page 7: ...re ranges from a minimum of 55 F 13 C to a maximum of 110 F 43 C The preferred room temperature range for optimum performance which reduces electricity usage and provides superior cooling is between 60 F 15 C and 90 F 32 C It is recommended that you do not install the refrigerator near a heat source such as an oven or radiator Normal minimum cabinet cut out width required for product installation ...

Page 8: ...locked Replace the filter if necessary Allow the storage tank on the reverse osmosis system to refill after heavy usage If your refrigerator has a water filter it may further reduce the water pressure when used in conjunction with a reverse osmosis system Remove the water filter See Water Filtration System in the User Instructions User Guide or Use Care Guide If you have questions about your water...

Page 9: ...lear Turn OFF the shutoff valve on the water pipe Coil the copper tubing Connect to Refrigerator Style 1 1 Unplug refrigerator or disconnect power 2 Remove and discard the short black plastic part from the end of the water line inlet 3 Thread the nut onto the end of the tubing Tighten the nut by hand Then tighten it with a wrench two more turns Do not overtighten NOTE To avoid rattling be sure the...

Page 10: ...he air filter is installed 1 Place the indicator face down on a firm flat surface 2 Apply pressure to the bubble on the back of the indicator until the bubble pops to activate the indicator 3 Lift open the vented air filter door On some models there are notches behind the door 4 On models with notches Slide the indicator down into the notches facing outward NOTE The indicator will not easily slide...

Page 11: ...ress LIGHT again When adjust mode is activated the display screen shows the refrigerator set point and FRIDGE appears Press SMART GRID to raise the set point or press FAST ICE to lower the set point When you have finished viewing and adjusting if desired the refrigerator set point press TEMP to change the display to show the freezer set point When the zone has been changed FREEZER appears on the d...

Page 12: ...best storage of fruits and vegetables with skins HIGH closed for best storage of fresh leafy vegetables Chilled Door Bin on some models Cool air from the freezer is directed to the refrigerator door bin directly beneath the vents NOTE The dairy compartment and can rack are not associated with the Chilled Door Bin feature Chilled Door Bin Control The chilled door bin control is located on the left ...

Page 13: ...ter quantities 3 Remove the glass to stop dispensing NOTE Ice may continue to dispense for several seconds after removing the glass from the pad The dispenser may continue to make noise for a few seconds after dispensing The Dispenser Light When you use the dispenser the light will automatically turn on If you want the light to be on continuously you may choose either ON or DIM The display screen ...

Page 14: ...t NOTE It is not necessary to turn the ice maker control to the OFF right position when removing the storage bin The sensor cover flipper door located on the right wall of the freezer door stops the ice maker from producing ice if the door is open or the storage bin is removed 2 Replace the bin by sliding it onto the door then tilting it back into an upright position The release lever will click w...

Page 15: ...s energy price and demand information from your utility company and sends notifications to the refrigerator to run high energy consuming tasks during off peak times when electricity costs and demand are lower The Smart Grid icon will appear on the dispenser display screen when the feature is active If the refrigerator receives a Smart Grid notification it will implement Smart Delay and or Delay Ic...

Page 16: ... If your refrigerator has an automatic ice maker and is connected to the household water supply turn off the water supply to the refrigerator Property damage can occur if the water supply is not turned off 3 If you have an automatic ice maker turn off the ice maker NOTE Depending on your model raise the wire shutoff arm to OFF up position or press the switch to OFF right 4 Empty the ice bin If You...

Page 17: ...refrigerator may run even longer if the room is warm a large load of food is added the doors are opened often or if a door has been left open Refrigerator seems noisy The compressor in your new refrigerator regulates temperature more efficiently and uses less energy than older models During various stages of operation you may hear normal operating sounds that are unfamiliar The following noises ar...

Page 18: ... doors are properly sealed Interior lights do not work Doors have been open for an extended period of time Close the doors to reset the lights Light bulb is loose in the socket or has burned out On models with incandescent interior light bulbs tighten or replace the bulb See Lights NOTE On models with LED lights call for assistance or service if the interior lights do not illuminate when either do...

Page 19: ...lified plumber Ice dispenser will not operate properly Doors not closed completely Make sure both doors are firmly closed On some models only the freezer door must be closed in order to operate the dispenser New installation After connecting the refrigerator to a water source flush the water system See Water and Ice Dispensers Wait 24 hours for ice production to begin Wait 72 hours for full ice pr...

Page 20: ...is connected to your cold water supply This can decrease water pressure See Water Supply Requirements NOTE If questions remain regarding water pressure contact a licensed qualified plumber Water is leaking or dripping from the dispenser NOTE After dispensing a few additional drops of water are normal Glass was not held under the dispenser long enough Hold the glass under the dispenser for 2 to 3 s...

Page 21: ...ol dealer In Canada call 1 800 807 6777 affresh Stainless Steel Cleaner Order Part W10355016 In Canada order Part W10355016B affresh Stainless Steel Wipes Order Part W10355049 In Canada order Part W10355049B affresh Kitchen Appliance Cleaner Order Part W10355010 In Canada order Part W10355010B Water Filter Order Part W10295370 P4RFWB Air Filter Order Part W10311524 WATER FILTER CERTIFICATIONS ...

Page 22: ...lled in compliance with state and local laws and regulations Do not use with water that is microbiologically unsafe or of unknown quality without adequate disinfection before or after the system Systems certified for cyst reduction may be used on disinfected waters that may contain filterable cysts Refer to the Warranty section in the User Instructions or User Guide for the Manufacturer s name add...

Page 23: ... it is installed in an inaccessible location or is not installed in accordance with Whirlpool s published installation instructions 11 Replacement parts or repair labor on major appliances with original model serial numbers that have been removed altered or cannot be easily determined 12 Discoloration rust or oxidation of stainless steel surfaces The cost of repair or replacement under these exclu...

Page 24: ...W10439277B 2012 Whirlpool All rights reserved 12 12 Printed in Mexico ...

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