7
TROUBLESHOOTING
First try the solutions suggested here and possibly avoid the cost of a service
call...
Air purifier will not run
■
Check the following:
Is the air purifier turned on?
Is the 2 prong power cord plugged into a
grounded outlet?
Has a household fuse blown, or has a
circuit breaker tripped? Replace the fuse
or reset the circuit breaker. If the
problem continues, call an electrician.
Was a regular fuse used? Use a time-
delay fuse or time-delay circuit breaker.
ASSISTANCE
OR SERVICE
Before calling for assistance or service,
please check “Troubleshooting.” It may save
you the cost of a service call. If you still need
help, follow the instructions below.
When calling, please know the purchase
date and the complete model and serial
number of your appliance. This information
will help us to better respond to your
request.
In the U.S.A. and Canada
Call the Customer Service Center toll free:
1-866-990-7365.
Our consultants provide assistance
with:
■
Features and specifications on our full
line of appliances.
■
Installation information.
■
Use and maintenance procedures.
■
Accessory and repair parts sales.
■
Specialized customer assistance
(Spanish speaking, hearing impaired,
limited vision, etc.).
■
Referrals to local dealers, repair parts
distributors and service companies.
Designated service technicians are
trained to fulfill the product warranty and
provide after-warranty service,
anywhere in the United States and
Canada.
To locate the designated service
company in your area, you can also look
in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write
to Master Brands HK Limited with any
questions or concerns at:
Master Brands HK Limited
c/o CCRG Teleservices
4240 Ridge Lea Road, Suite 29
Amherst, NY 14226
Please include a daytime phone number in
your correspondence.
Replacement Filters
Replacement filters may be ordered by calling our Customer Service Center at
1-866-990-7365.
You may also visit our website www.whirlpoolairpurifiers.com.
NOTE: This information is also located on the HEPA filter for your convenience.
Air Purifier Model
Number
HEPA Filter Replacement Part
Number
Pre-Filter Replacement
Part Number
APT40010R
APT42010M
1183900 (2 required)
817500
www.sylvane.com 1-800-934-9194
