17
Problem
Possible Causes
Solutions
Cooktop
cooking results
not what
expected
Improper cookware.
Ideal cookware should have a flat bottom, straight sides, and a well-
fitting lid, and the material should be of a medium-to-heavy thickness.
Control knob set to incorrect heat level.
See the “Cooktop Use” section.
Range is not level.
Level the range. See the Installation Instructions.
Oven will not
operate
Air in the gas lines.
If this is the first time the oven has been used, turn on any one of the
surface burner knobs to release air from the gas lines.
Delay Start is set.
See the “Electronic Oven Controls” section.
Control lock is on
Press and hold CONTROL LOCK for 3 seconds to unlock.
Control is in Demo mode.
Demo mode will deactivate all oven elements. See “Demo Mode” in the
“Electronic Oven Controls” section.
Electronic oven control set incorrectly
See the “Electronic Oven Controls” section.
Oven burner
flames are
yellow or noisy
Range converted improperly.
If propane gas is being used, contact a service technician.
Oven
temperature
too high or too
low
Oven temperature needs adjustment.
See “Oven Temperature Control” in the “Electronic Oven Controls”
section.
Convection fan
not working
The convection cycle is in the first
5 minutes of operation.
This is normal. The convection fan will start running approximately
5 minutes into the cycle.
Oven door is open.
If the oven door is opened during convention cooking, the fan will turn off
immediately. It will come back on when the oven door is closed.
Display shows
messages
Power failure (display shows flashing time).
Clear the display. On some models, reset the clock, if needed. See the
“Clock” keypad feature in the “Feature Guide” section.
Error code (display shows letter followed
by number).
Depending on your model, press CANCEL to clear the display. See
“Control Display” in the “Electronic Oven Controls” section. If it
reappears, call for service. See the “Warranty” for contact information.
Start needs to be pressed so a cycle can
begin.
See the Start keypad feature in the “Feature Guide” section.
Range is in Sabbath mode
(display shows “SAb”).
Press the Cancel keypad to exit Sabbath mode.
Clean cycle did
not work on all
spills
Several cooking cycles between Clean
cycles or spills on oven walls and doors.
Run additional Clean cycles. Use the AquaLift
®
Technology Cleaning
Kit. affresh
®
Kitchen and Appliance Cleaner or affresh
®
Cooktop Cleaner
can be used for stubborn soils. See the “Accessories” section for more
information.
Mineral
deposits are
left on the oven
bottom after
the Clean cycle
Tap water was used in the Clean cycle.
Use distilled or filtered water in the Clean cycle.
To remove deposits, use a cloth soaked with vinegar. Then use a cloth
dampened with water to thoroughly remove any vinegar residue.
Range is not level.
Mineral deposits will collect on dry areas of the oven bottom during the
Clean cycle. Level the range. See the Installation Instructions.
To remove deposits, use a cloth soaked with vinegar. Then use a cloth
dampened with water to thoroughly remove any vinegar residue.
Oven cooking
results not
what expected
Range is not level.
Level the range. See the Installation Instructions.
The temperature set was incorrect.
Double-check the recipe in a reliable cookbook.
Oven temperature needs adjustment.
See “Oven Temperature Control” in the “Electronic Oven Controls”
section.
Oven was not preheated.
See the “Baking and Roasting” section.
Racks were positioned improperly.
See the “Positioning Racks and Bakeware” section.
Not enough air circulation around
bakeware.
See the “Positioning Racks and Bakeware” section.
Darker browning of food caused by dull or
dark bakeware.
Lower oven temperature 25°F (15°C) or move rack to a higher position in
the oven.
Lighter browning of food caused by shiny
or light-colored bakeware.
Move rack to a lower position in the oven.
Batter distributed unevenly in pan.
Check that batter is level in the pan.
Incorrect length of cooking time was used. Adjust cooking time.
Oven door was not closed.
Be sure that the bakeware does not keep the door from closing.
Oven door was opened during cooking.
Oven peeking releases oven heat and can result in longer cooking times.
Rack is too close to bake burner, making
baked items too brown on bottom.
Move rack to higher position in the oven.
Pie crusts browning too quickly.
Use aluminum foil to cover the edge of the crust and/or reduce baking
temperature.
