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Refrigerator is not working
Cooling performance is
not good
Food in fridge
compartment is frozen
Abnormal noise
Problems
Possible Cause & Solution
No-failure analysis
Trouble Shooting
• Both sides of the refrigerator has a condenser, it is a normal phenomenon to be during operation.
• The temperature is high inside the refrigerator during the first time operation, cooling time will be
longer.
• Due to the high flow rate of refrigerant in the capillary within the refrigeration system, water running
sounds may occur sometimes.
• When the humidity is high, it is a normal phenomenon dew appearing on the refrigerator surface and
particularly near the door sealing.
• Buzz: Buzz will be generated by running compressor specially when starting up or shutting down.
• Clatter: The solenoid valve or electric switch valve will clatter which is a normal phenomenon and
does not affect the operation.
• The refrigerating chamber will periodically frost and defrost (water drops will be generated on the
backside of the refrigerating chamber when defrosting) which are normal.
• When closing one of the doors, the another one may be opened because if the air flow pressure,
which are normal.
For following troubles, check if the possible cause and solution. If the problems still cannot be solved,
please contact Whirlpool service centre.
• Check if the power is connected; voltage is too low;
power cord is firmly plugged
• Check if food storage is overcrowded
• Check if there are too many cooked food stored
• Check if the door opens frequently or open the door for
too long
• Check if dissipation space around the refrigerator is
enough (Please refer to Page 24 of suggestions)
• Check if the doors are shut properly or the door seal is
damaged or deformed
• Check if the placement too close to stoves or sunlight
• Check if fridge compartment temperature is set too low
• Check if a lot of food placed too close to the back wall,
or food is too moist.
• Check if the floor is flat or the refrigerator is placed
steadily
• Check if refrigerator touches the wall or other objects
• Check if all accessories are in right place
• Check if refrigeration pipelines inside compressor touch
each other
• Bottles or containers fallen or rolling
Failure
Analysis
