19
Problem
Possible Causes and/or Solutions
Nothing will operate
Power supply cord is unplugged:
Plug into a grounded 3 prong outlet.
Household fuse is blown or a circuit breaker is tripped:
Replace the fuse or reset the circuit breaker.
If the problem continues, call an electrician.
Main or regulator gas shut-off valve is in the Off position:
See the Installation Instructions.
The range is improperly connected to the gas supply:
Contact a trained repair specialist or see the
Installation Instructions.
Surface burners
will not operate
The control knob is not set correctly:
Push in knob before turning to a setting.
Air in the gas lines:
If this is the first time the surface burners have been used, turn on any one of the
surface burner knobs to release air from the gas lines.
Clogged burner ports:
See the “Surface Burners” section.
Surface burner
flames are uneven,
yellow and/or noisy
Clogged burner ports:
See the “Surface Burners” section.
Burner caps positioned improperly:
See the “Surface Burners” section.
Range converted improperly:
If Propane gas is being used, contact a service technician.
Excessive heat
around cookware
on cooktop
Cookware and flame are not matched:
The cookware should be centered above the burner with the
bottom sitting level on the grate. The flame should be adjusted so that it does not extend up the sides
of the pan.
Cooktop cooking
results not
what expected
Improper cookware:
Ideal cookware should have a flat bottom, straight sides, and a well-fitting lid,
and the material should be of a medium-to-heavy thickness.
Control knob set to incorrect heat level:
See the “Cooktop” section.
Range is not level:
Level the range. See the Installation Instructions.
Oven will not operate Air in the gas lines:
If this is the first time the oven has been used, turn on any one of the surface burner
knobs to release air from the gas lines.
Control is locked:
See “Control Lock” in the “Tools” section.
The range is in Demo mode:
Demo mode will deactivate all oven elements. See “Info” in the “Tools”
section.
Electronic oven control set incorrectly:
See the “Tools” and “More Modes” sections.
Oven burner flames
are yellow or noisy
Range converted improperly:
If Propane gas is being used, contact a service technician.
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service
call, refer to the warranty page in this manual or visit
producthelp.whirlpool.com
. In Canada, visit
www.whirlpool.ca
.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
Whirlpool Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
