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The dispenser water is not cool enough

Has the refrigerator been newly installed?
Allow 24 hours for the refrigerator to cool completely.

Has a large amount of water been recently dispensed?
Allow 24 hours for the water to cool completely. 

Has water not been recently dispensed?
The first glass of water may not be cool. Discard the first 
glass of water.

The divider between the two compartments is warm

The warmth is probably due to normal operation of the 
automatic exterior moisture control. If still concerned, call for 
service.

Temperature is too warm

Are the air vents blocked in either compartment?
This prevents the movement of cold air from the freezer to the 
refrigerator. Remove any objects from in front of the air vents. 
Refer to the “Ensuring Proper Air Circulation” section for the 
location of air vents.

Are the door(s) opened often?
Be aware that the refrigerator will warm when this occurs. In 
order to keep the refrigerator cool, try to get everything you 
need out of the refrigerator at once, keep food organized so it 
is easy to find, and close the door as soon as the food is 
removed.

Has a large amount of food just been added to the 
refrigerator or freezer?
Adding a large amount of food warms the refrigerator. It can 
take several hours for the refrigerator to return to the normal 
temperature.

Are the controls set correctly for the surrounding 
conditions?
Refer to the “Setting the Controls” section.

There is interior moisture build-up

Are the air vents blocked in the refrigerator?
Remove any objects from in front of the air vents. Refer to the 
“Ensuring Proper Air Circulation” section for the location of air 
vents.

Are the door(s) opened often?
To avoid humidity build-up, try to get everything you need out 
of the refrigerator at once, keep food organized so it is easy 
to find, and close the door as soon as the food is removed. 
(When the door is opened, humidity from the room air enters 
the refrigerator. The more often the door is opened, the faster 
humidity builds up, especially when the room itself is very 
humid.)

Is the room humid?
It is normal for moisture to build up inside the refrigerator 
when the room air is humid.

Is the food packaged correctly?
Check that all food is securely wrapped. Wipe off damp food 
containers before placing in the refrigerator.

Are the controls set correctly for the surrounding 
conditions?
Refer to the “Setting the Controls” section.

Was a self-defrost cycle completed?
It is normal for droplets to form on the back wall after the 
refrigerator self-defrosts.

The doors will not close completely

Are food packages blocking the door open?
Rearrange containers so that they fit more tightly and take up 
less space.

Is the ice bin or ice bucket out of position?
For models with an interior ice bin, push the ice bin in all the 
way. If the ice bin does not go in all the way, it may not be put 
in straight. Pull it out and try again. For models with an ice 
bucket, the bucket should sit level on the freezer door. To 
remove the bucket, press the release button on the right side 
of the bucket and lift straight up. Replace the bucket in the 
door making sure it is properly aligned and snapped securely 
into place. Refer to the “Ice Maker and Storage Bin/Bucket” 
section.

Are the pans, shelves, bins, or baskets out of position?
Put the crisper cover and all pans, shelves, bins, and baskets 
back into their correct positions. See the “Crisper and Crisper 
Cover” section for more information.

Are the gaskets sticking?
Clean gaskets according to the directions in the “Cleaning 
Your Refrigerator” section.

Does the refrigerator wobble or seem unstable?
Level the refrigerator. Refer to the “Door Closing” or “Leveling 
Your Refrigerator” section, depending on your model.

Were the doors removed during product installation and 
not properly replaced?
Remove and replace the doors according to the “Removing 
the Doors” section on some models, or call a qualified service 
technician.

The doors are difficult to open

Are the gaskets dirty or sticky?
Clean gaskets according to the directions in the “Cleaning 
Your Refrigerator” section.

Water flow from the dispenser decreases noticeably

Is there a water filter installed on the refrigerator?
The filter may be full or incorrectly installed. Depending on 
your model, remove the water filter cartridge (see the “Base 
Grille Water Filtration and Monitoring System or Interior Water 
Filtration System” section.) Operate the dispenser. If the 
water flow increases noticeably, your filter is full and needs to 
be replaced.

Summary of Contents for SS22AEXHW00

Page 1: ...SIDE BY SIDE REFRIGERATOR Use CareGuide Table of Contents 2 2211659 ...

Page 2: ...aker and Storage Bin Bucket 12 REFRIGERATOR FEATURES 13 Refrigerator Shelves 13 Lateral Adjustable Shelf 13 Flip up Shelf 14 Adjustable Flip up Shelf 14 Deli Drawer 14 Convertible Vegetable Meat Drawer Crisper and Covers 14 Convertible Vegetable Meat Drawer Temperature Control 15 Crisper Humidity Control 15 Utility or Egg Bin 15 Wine or Can Bottle Rack 15 FREEZER FEATURES 15 Freezer Shelf 15 Freez...

Page 3: ...s in this manual and on your appliance Always read and obey all safety messages This is the safety alert symbol This symbol alerts you to potential hazards that can kill or hurt you and others All safety messages will follow the safety alert symbol and either the word DANGER or WARNING These words mean IMPORTANTSAFETYINSTRUCTIONS WARNING To reduce the risk of fire electric shock or injury when usi...

Page 4: ...are installing your refrigerator next to a fixed wall leave 2 in 5 08 cm minimum on each side depending on your model to allow for the door to swing open NOTE Do not install the refrigerator near an oven radiator or other heat source nor in a location where the temperature will fall below 55 F 13 C WARNING Excessive Weight Hazard Use two or more people to move and install refrigerator Failure to d...

Page 5: ...the electrical source When you are finished reconnect the refrigerator to the electrical source and reset the control Thermostat Refrigerator or Freezer Control depending on the model to the desired setting BaseGrille To remove the base grille 1 Open both refrigerator doors 2 Place hands along the ends of the grille with your thumbs along the top Push in with your thumbs and pull up on the bottom ...

Page 6: ...ectrical Shock Hazard Disconnect power before removing doors Reconnect both ground wires before operating Failure to do so can result in death or electrical shock 5 Door Removal 6 Style 1 Style 2 1 Do Not Remove Screw 1 Top Right Hinge 4 Top Left Hinge Style 1 Style 2 1 Do Not Remove Screw 1 1 2 Base Grille 3 Water Dispenser Tubing Connection 1 Hose Clip 2 Union Nut 2 Bottom Hinge 7 1 Do Not Remov...

Page 7: ... bottom hinges if removed Tighten screws 2 Assistance may be needed to feed the water dispenser tubing through the bottom hinge while reinstalling the freezer door Carefully feed the dispenser tubing through the bottom left hinge before replacing the door on the hinge NOTE Provide additional support for the doors while the top hinges are being replaced Do not depend on the door magnets to hold the...

Page 8: ...ing refrigerator for cleaning Use in 6 35 mm O D outside diameter copper tubing Be sure both ends of copper tubing are cut square 5 Using a grounded drill drill a in hole in the cold water pipe you have selected 1 Cold Water Pipe 2 Pipe Clamp 3 Copper Tubing 4 Compression Nut 5 Compression Sleeve 6 Shut Off Valve 7 Packing Nut 6 Fasten shut off valve to cold water pipe with pipe clamp Be sure outl...

Page 9: ...oduce the first batch of ice Discard the first three batches of ice produced Depending on your model you may want to select the maximum ice feature to increase the production of ice To do so set the switch on the front of the ice maker to MAX Understanding SoundsYou May Hear Your new refrigerator may make sounds that your old one didn t make Because the sounds are new to you you might be concerned...

Page 10: ...TANT If you add food before the refrigerator has cooled completely your food may spoil Adjusting the Refrigerator and Freezer Controls to a higher colder than recommended setting will not cool the compartments any faster AdjustingControlSettings Give the refrigerator time to cool down completely before adding food It is best to wait 24 hours before you put food into the refrigerator The settings i...

Page 11: ...did not flush the water system when the refrigerator was first installed press the water dispenser bar with a glass or jar until you draw and discard 2 to 3 gallons 8 to 12 liters or approximately 6 to 7 minutes after water begins dispensing It will take 3 to 4 minutes for the water to begin dispensing The water you draw and discard cleans the system and helps clear air from the lines Allow severa...

Page 12: ... 6 Inspect the filter system for water leaks If you see water leaks see the Troubleshooting section IceMakerandStorageBin Bucket onsomemodels Accessory To turn the ice maker on off The on off switch for the ice maker is a wire shut off arm located on the side of the ice maker 1 To turn the ice maker on simply lower the wire shut off arm NOTE Your ice maker has an automatic shut off As ice is made ...

Page 13: ...ou pull the shelf from the frame 3 Replace the shelf by guiding it back into the slots on the frame and pushing the shelf in past the stop Shelves and Shelf Frames To remove and replace a shelf frame 1 Remove the shelf frame by tilting it up at the front and lifting it out of the shelf supports 2 Replace the shelf frame by guiding the rear shelf hooks into the shelf supports Tilt the front of the ...

Page 14: ...Lift the front and slide the drawer out the rest of the way 2 Replace the deli drawer by sliding it back past the stop ConvertibleVegetable MeatDrawer CrisperandCovers onsomemodels To remove and replace the crisper and convertible vegetable meat drawers 1 Slide crisper or meat drawer straight out to the stop Lift the front of drawer with one hand while supporting the bottom of drawer with other ha...

Page 15: ...r plastic container and store in crisper Humidity control location Humidity Control on crisper drawer Style 1 on left Humidity Control on crisper cover Style 2 on right UtilityorEggBin onsomemodels Accessory Depending on your model you may have a one two or three piece bin Eggs may be stored in the egg tray or loose in the bin NOTE Store eggs in a covered container for long term storage If your mo...

Page 16: ...e steps for the other end of the rail 2 Replace the rails by aligning the ends of the brackets with the buttons on the sides of the door liner Firmly snap bracket and rail assembly onto the tabs above the shelf as shown Drop in Door Rails To remove and replace the rails 1 Remove the rails by pulling straight up on each end of the rail 2 Replace the rails by sliding the shelf rail into the slots on...

Page 17: ...t your refrigerator Be sure to replace the bulb with one of the same size and shape The dispenser light requires a heavy duty 10 watt bulb All other lights require a 40 watt appliance bulb Replacement bulbs are available from your dealer 1 Unplug refrigerator or disconnect power 2 Remove light shield when applicable as shown NOTE To clean a light shield wash it with warm water and a liquid deterge...

Page 18: ...rigerator off before you leave follow these steps 1 Remove all food from the refrigerator 2 If your refrigerator has an automatic ice maker Turn off the water supply to the ice maker at least one day ahead of time When the last load of ice drops raise the wire shut off arm to the OFF up position or move the switch to the OFF right setting 3 Depending on your model turn the Thermostat Control or Re...

Page 19: ...ill not close completely later in this section Are the condenser coils dirty This prevents air transfer and makes the motor work harder Clean the condenser coils Refer to the Cleaning Your Refrigerator section Are the door gaskets not sealed all the way around Contact a qualified person or a technician NOTE If the problem is not due to any of the above remember that your new refrigerator will run ...

Page 20: ... restock Do not try to remove the melted ice with a sharp object You could damage the ice bucket Is ice stuck in the delivery chute Clear the ice from the delivery chute with a plastic utensil Do not use anything sharp to remove the ice You could cause damage Is there ice in the bucket See The ice maker is not producing ice earlier in this section Has the dispenser arm been held in too long Releas...

Page 21: ...is humid Is the food packaged correctly Check that all food is securely wrapped Wipe off damp food containers before placing in the refrigerator Are the controls set correctly for the surrounding conditions Refer to the Setting the Controls section Was a self defrost cycle completed It is normal for droplets to form on the back wall after the refrigerator self defrosts The doors will not close com...

Page 22: ...ion information Use and maintenance procedures Accessory and repair parts sales Specialized customer assistance Spanish speaking hearing impaired limited vision etc Referrals to local dealers repair parts distributors and service companies Whirlpool designated service technicians are trained to fulfill the product warranty and provide after warranty service anywhere in the United States To locate ...

Page 23: ...formance is reduction based on NSF Standard 53 Test requirement is 0 15 mg L 10 These contaminants are not necessarily in your water supply Performance may vary based on local water conditions NSF is a registered trademark of NSF International Substance Reduction U S EPA MCL Average Influent Maximum Effluent Average Effluent Minimum Reduction Average Reduction NSF Test Number Chlorine Taste Odor N...

Page 24: ...stems resulting from unauthorized modifications made to the appliance 7 Replacement parts or repair labor costs for units operated outside the United States WHIRLPOOL CORPORATION SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES Some states do not allow the exclusion or limitation of incidental or consequential damages so this exclusion or limitation may not apply to you This warranty gi...

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