14
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use FSP
®
replacement parts. FSP
®
replacement parts will fit
right and work right because they are made with the same
precision used to build every new ROPER
®
appliance.
To locate FSP
®
replacement parts in your area, call our Customer
Interaction Center telephone number or your nearest Whirlpool
designated service center.
In Canada
For product related questions, please call the Whirlpool Canada
Inc. Customer Interaction Center toll free: 1-800-461-5681
Monday to Friday 8:00 a.m. - 6:00 p.m. (EST).
Saturday 8:30 a.m. - 4:30 p.m. (EST).
Our consultants provide assistance with:
Features and specifications on our full line of appliances.
Referrals to local dealers.
For parts, accessories and service in Canada
Call 1-800-807-6777. Whirlpool Canada Inc. designated service
technicians are trained to fulfill the product warranty and provide
after-warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to Whirlpool Canada
Inc. with any questions or concerns at:
Customer Interaction Center
Whirlpool Canada Inc.
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
ROPER
®
RANGE WARRANTY
ONE-YEAR FULL WARRANTY
For one year from the date of purchase, when this appliance is operated and maintained according to instructions attached to or
furnished with the product, Whirlpool Canada Inc. will pay for FSP
®
replacement parts and repair labor costs to correct defects in
materials or workmanship. Service must be provided by a Whirlpool designated service company.
Whirlpool Canada Inc. will not pay for:
1.
Service calls to correct the installation of your appliance, to instruct you how to use your appliance, to replace house fuses or
correct house wiring or plumbing, or to replace light bulbs.
2.
Repairs when your appliance is used in other than normal, single-family household use.
3.
Pickup and delivery. Your appliance is designed to be repaired in the home.
4.
Damage resulting from accident, alteration, misuse, abuse, fire, flood, improper installation, acts of God or use of products not
approved by Whirlpool Canada Inc.
5.
Repairs to parts or systems resulting from unauthorized modifications made to the appliance.
6.
Replacement parts or repair labor cost for units operated outside Canada.
WHIRLPOOL CANADA INC. SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some provinces do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion or limitation may not
apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from province to province.
Outside Canada, this warranty does not apply. Contact your authorized Roper dealer to determine if another warranty applies.
If you need service, first see the “Troubleshooting” section of this book. After checking “Troubleshooting,” additional help can be found
by checking the “Assistance or Service” section or by calling the Customer Interaction Center toll free at 1-800-461-5681 from
anywhere in Canada. You may also contact your authorized Roper dealer.
1/01
Keep this book and your sales slip together for future
reference. You must provide proof of purchase or installation
date for in-warranty service.
Write down the following information about your appliance to
better help you obtain assistance or service if you ever need it.
You will need to know your complete model number and serial
number. You can find this information on the model and serial
number label/plate, located on your appliance as shown in the
“Parts and Features” section.
Dealer name____________________________________________________
Address ________________________________________________________
Phone number __________________________________________________
Model number __________________________________________________
Serial number __________________________________________________
Purchase date __________________________________________________