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13

OPERATING YOUR WATER HEATER

Before Using

1.  Make sure the water heater has been properly    

installed. See “Installing Your Water Heater”  section.

2.  Make sure the air filter is correctly seated, as it may 

shift during shipping or installation. See “Repair Parts 

Illustration” section.

3.  Completely fill the tank with water (See “Water Piping” 

section). 

4.  After the water heater tank is completely filled with water, 

connect electrical power to the water heater.

5.  Read the “Water Temperature Regulation” section of this 

manual. 

If you do not fully understand these instruction, 

contact a qualified person.

 

6. 

Press the power button (See Figure 11) to turn the water 

heater on and allow it to run a system diagnostic. This 

typically takes eight minutes. Once complete, proceed to 

the next step.  

NOTE:

 If the system diagnostic yields any codes, 

reference the Diagnostic Code section in this manual.

7.  Adjust the thermostat to the desired temperature 

setting as described under “Adjusting the User Interface 

Module/Operational Modes” section.

IMPORTANT:

 Do not attempt to operate this water heater 

if the unit has been submerged, subjected to flooding, or 

surrounding insulation has been exposed to water in any 

way.  

Do not attempt to repair a unit subjected to flood conditions. 

Water heaters subjected to flood conditions or any time the 

unit has been submerged in water require replacement of 

the entire water heater.

Safety Shut-off (ECO)

This water heater is designed to automatically shut-off in the 

event that the water temperature exceeds 190°F or 87.8°C. 

A temperature limit switch or ECO (Energy Cut Off) is used 

to shut off the power to the system if the water temperature 

exceeds 190°F or 87.8°C (See “Water Temperature 

Regulation” section). To reset the ECO disconnect power at 

the circuit breaker/fuse box then remove the upper access 

panel. Reset the ECO by firmly pushing in the red reset 

button located on the ECO block. If the ECO continues 

to shut-off the water heater contact a qualified person for 

service.

Water Temperature Regulation

Water temperature over 125°F can cause 

severe burns instantly or death from scalds.
Children, disabled and elderly are at highest

 

risk of being scalded.
Feel water before bathing or showering.
Temperature limiting valves are available.

WARNING

The water heater is adjusted to a temperature setting of 

no higher than 120°F when it is shipped from the factory. 

Water temperature can be regulated by adjusting the User 

Interface Module to the preferred setting as shown in 

“Adjusting the User Interface Module/Operational Mode” 

The preferred starting point is 120°F. There is a hot water 

scald potential if the temperature set point is set too high. 

IMPORTANT:

 

Adjusting the set point above 120°F on the 

User Interface Module will increase the risk of scald injury in 

the times shown below.  

Table 3

Water 

Temperature °F

Time for 1st 

Degree Burn  

(Less Severe Burns)

Time for 

Permanent Burns 

2nd & 3rd Degree 

(Most Severe Burns)

110

116

116

122

131

140

149

154

(normal shower temp.)

(pain threshold)

35 minutes

1 minute

5 seconds

2 seconds

1 second

instantaneous

45 minutes

5 minutes

25 seconds

5 seconds

2 seconds

1 seconds

(U.S. Government Memorandum, C.P.S.C., Peter L. Armstrong, Sept. 15,1978)

NOTE:

 During low demand periods when hot water is not 

being used, a lower temperature set point will reduce energy 

losses and may satisfy your normal hot water needs. If hot 

water use is expected to be more than normal, a higher 

temperature set point may be required to meet the increased 

demand. 

When leaving your home for extended periods (vacations, 

etc.) set the water heater to Vacation Mode. See “Adjusting the 

User Interface Module/Operational Modes” section.  This will 

maintain the water at low temperatures with minimum energy 

losses and prevent the tank from freezing during cold weather. 

NOTE:

 When returning from an extended stay remember to 

set the water heater back to the desired Operational Mode.

Summary of Contents for Residential Electric Heat Pump

Page 1: ...ater Heater 3 9 Consumer Information 3 Consumer Responsibilities 3 Unpacking Instructions 3 4 Location Requirements 4 Confined Space Installation 5 6 Water System Piping 7 8 Temperature Pressure Relief Valve 9 10 Electrical Requirements 10 11 Installation Checklist 12 Operating Your Water Heater 13 15 Before Using 13 Water Temperature Regulation 13 Adjusting the User Interface Module Operational M...

Page 2: ...s extremely flammable To reduce the risk of injury under these conditions it is recommended that the hot water faucet be opened for several minutes at the kitchen sink before using any electrical appliance connected to the hot water system When hydrogen is present there will probably be an unusual sound such as air escaping through the pipe as the water begins to flow There should be no smoking or...

Page 3: ...le to include the model and serial number Retain your original receipt as proof of purchase Basic Operation Fundamentals The Heat Pump Water Heater HPWH is an integrated heat pump water heater unit having an 850 watt compressor and external coil heat exchanger with backup electric elements See Figure 1 When in Efficiency Mode the heat pump draws heat from the ambient air in the room and transfers ...

Page 4: ...n Select a location near the center of the water piping system The unit must be installed indoors and in a vertical position on a level surface The flooring beneath the water heater must be able to support the weight of the water heater when filled with water See Table 1 IMPORTANT The water heater must have unresticted airflow and requires a minimum installation space of 750 cubic feet As an examp...

Page 5: ... the building structure through one or more louvered grills or through a fully louvered door leading into the confined space The alternate location from where inlet air will be derived must provide a minimum of 750 cubic feet of space when using this installation method When the Outlet Duct Kit is installed outlet air from the unit is redirected to an alternate location The alternate location to w...

Page 6: ...aightly as possible there must be no kinks or flattening of the ductwork 10 The Outlet Duct Kit and connected ductwork must redirect outlet air from the unit to a location other than the confined installation space The alternate location to where the outlet air is redirected must be a minimum of 750 cubic feet ITEM LOUVERED GRILL CONFINED SPACE CONFIGURATION door or wall MINIMUM SPACE cubic feet 6...

Page 7: ...nce as shown in Figure 5 5 If installing the water heater in a closed water system install an expansion tank in the cold water line as specified under Closed System Thermal Expansion 6 Install a shut off valve in the cold water inlet line It should be located close to the water heater and be easily accessible Know the location of this valve and how to shut off the water to the heater 7 Install a d...

Page 8: ...des Use appropriate primer and glue to cement the condensate drain lines to the heat pump drain pan NOTE The heat pump drain pan is ABS and the two condensate drain pipes should be PVC If a condensate pump is installed it should shut off the heat pump in the event the condensate pump fails or the float switch in the pump activates See Condensate Pump Installation section Closed System Thermal Expa...

Page 9: ...lve and the end of the discharge line Shall terminate a maximum of six inches above a floor drain or external to the building In cold climates it is recommended that the discharge pipe be terminated at an adequate drain inside the building Shall be of material listed for hot water distribution Shall be installed to allow complete drainage of both the valve and discharge line Temperature Pressure R...

Page 10: ... with water and all air is purged from the tank before making any electrical connections See Draining and Flushing Section 2 Turn off power to the electrical wiring for the water heater at the circuit breaker fuse box 3 Remove the left louvered access panel when facing the water heater by loosening the screws securing it to the water heater See figure 8 4 Loosen the screws securing the electrical ...

Page 11: ...er 8 Press the power button to turn the water heater on and select the desired operational mode After about 8 minutes the heat pump will turn on 9 Test the operation of the shut off switch by unplugging the condensate pump and filling the condensate reservoir with water until the float switch opens the circuit 10 The heat pump should turn off and the error code CONDENSATE DRAIN ALARM will appear o...

Page 12: ...ltered from freezing See Figure 5 All piping properly installed and free of leaks Heater completely filled with water See Water Piping System section Closed system pressure buildup precautions installed See Closed System Thermal Expansion section INSTALLATION CHECKLIST Mixing valve when applicable installed per manufacturer s instructions See Water Temperature Regulation section Condensate Drain L...

Page 13: ...hing in the red reset button located on the ECO block If the ECO continues to shut off the water heater contact a qualified person for service Water Temperature Regulation Water temperature over 125 F can cause severe burns instantly or death from scalds Children disabled and elderly are at highest risk of being scalded Feel water before bathing or showering Temperature limiting valves are availab...

Page 14: ...duced recovery time This mode uses the heat pump as the primary heating source The heating element will heat water if demand exceeds a predetermined level so that the set point temperature can be recovered more quickly EFFICIENCY Efficiency Mode Is the most energy efficient mode This mode uses the heat pump to heat water in the tank The elements are not used unless the ambient operating temperatur...

Page 15: ...r heater sounds or noises may be heard These noises are common and may result from the following 1 Normal expansion and contraction of metal parts during periods of heat up and cool down 2 Sediment buildup on or around the elements could create varying amounts of noise and may cause premature tank failure Drain and flush the tank as directed under the Draining and Flushing section 3 The heat pump ...

Page 16: ...PORTANT Do not turn on power to the water heater unless it is completely filled with water To ensure that the tank is full open a hot water faucet and allow the water to run until the air is purged and the water flows uninterrupted from the faucet 8 Press the power button to turn the water heater on NOTE The water heater will conduct a system diagnostic prior to operation If the water heater is go...

Page 17: ...Air Filter Remove and inspect clean if needed and reinstall Condensate drain pan and condensate lines The lower metal drain pan for standing water which may indicate a clogged condensate drain pan condensate lines or plumbing leak Leaking or damaged water piping Presence of corrosive materials in the installation area Presence of combustible materials near the water heater After servicing this wat...

Page 18: ...g 1 Contact a qualified person to service the unit LOWER TEMP SENSOR SHORT OR OPEN OR AD ERROR 1 Lower Temperature Sensor is not functioning 1 Contact a qualified person to service the unit DISCHARGE TEMP SENSOR SHORT OR OPEN OR AD ERROR 1 Discharge Temperature Sensor is not functioning 1 Contact a qualified person to service the unit COIL TEMP SENSOR FAULT OR AD ERROR 1 Coil Temperature Sensor is...

Page 19: ...8 Drain and flush tank Water conditioning may be necessary to minimize build up HIGH OPERATION COSTS 1 Temperature set point too high 2 Air filter dirty 3 Electric mode selected 4 Water connections to unit reversed 5 Heat lost thru long run of exposed pipe 6 Hot water leak at faucet or piping 7 Sediment or scale build up in tank 1 Decrease set point temperature see Adjusting the User Interface Mod...

Page 20: ... Valve 15 Element Terminal Cover 16 ECO Cover 17 Control Board 18 Compressor ECO Relay 19 EPS Cover 20 Ambient Coil Discharge Temperature Sensor 21 Upper Lower Tank Temperature Sensor 22 Run Capacitor 23 Control Board Module Fuses REPAIR PARTS Repair parts may be ordered through your plumber local distributor home improvement center or by calling 1 800 527 1953 When ordering repair parts always gi...

Page 21: ...21 NOTES ...

Page 22: ...WHIRLPOOL is a registered trademark of Whirlpool U S A 2010 Whirlpool Corporation All rights reserved Manufactured under license by American Water Heater Company Tennessee Warranty provided by Manufacturer ...

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