5
■
Is water deflecting off the jetted sink or the load?
The jetted sink should not be overloaded. The incoming water
might deflect off the load.
■
Did you fill the jetted sink with too much water?
The jetted sink should be filled to just above the suction
cover.
Stains on clothing
■
Is there above average iron (rust) in water?
You may need to install an iron filter.
■
Did you properly sort the load?
Sort dark clothes from whites and lights.
■
Did you unload the jetted sink promptly?
To avoid dye transfer, unload the jetted sink as soon as it
stops.
■
Was the jetted sink used for household cleanup and not
cleaned properly?
See “Cleaning Your Jetted Sink” section.
Gray whites, dingy colors
■
Did you properly sort the load?
Dye transfer can occur when mixing whites and colors in a
load. Sort dark clothes from whites and lights.
■
Was the proper amount and type of detergent used?
Use a few drops of low-sudsing, delicate washing liquid
detergent or 1 tsp. (4.9 mL) of a low-sudsing powder.
■
Did you use the proper water temperature?
Follow the garment manufacturer’s care label instructions.
Garment damage
■
Check the following:
Were sharp items removed from pockets before washing?
Empty pockets, zip zippers, and snap or hook fasteners
before washing.
Were strings and sashes tied to prevent tangling?
■
Were items damaged before washing?
Mend rips and broken threads in seams before washing.
■
Was chlorine bleach used in the jetted sink?
Rinse the jetted sink well and wipe up bleach spills which
could transfer to clothing causing damage.
■
Did you overload the jetted sink?
The jetted sink must not be overloaded. Clothes should move
freely during washing.
■
Did you follow the garment manufacturer’s care label
instructions?
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check
“Troubleshooting.” It may save you the cost of a service call. If
you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use FSP
®
replacement parts. FSP
®
replacement parts will fit
right and work right because they are made with the same
precision used to build every new WHIRLPOOL
®
appliance.
To locate FSP
®
replacement parts in your area, call our Customer
Interaction Center telephone number or your nearest Whirlpool
designated service center.
In the U.S.A.
Call the Whirlpool Customer Interaction Center
toll free: 1-800-253-1301.
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances.
■
Installation information.
■
Use and maintenance procedures.
■
Accessory and repair parts sales.
■
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.).
■
Referrals to local dealers, repair parts distributors, and
service companies. Whirlpool designated service technicians
are trained to fulfill the product warranty and provide after-
warranty service, anywhere in the United States.
To locate the Whirlpool designated service company in your
area, you can also look in your telephone directory Yellow
Pages.
For further assistance
If you need further assistance, you can write to Whirlpool
Corporation with any questions or concerns at:
Whirlpool Brand Home Appliances
Customer Interaction Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
In Canada
For product related questions, please call the Whirlpool Canada
Inc. Customer Interaction Center toll free: 1-800-461-5681
Monday to Friday 8:00 a.m. - 6:00 p.m. (EST).
Saturday 8:30 a.m. - 4:30 p.m. (EST).
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances.
■
Referrals to local dealers.
For parts, accessories and service in Canada
Call 1-800-807-6777. Whirlpool Canada Inc. designated service
technicians are trained to fulfill the product warranty and provide
after-warranty service, anywhere in Canada.
For further assistance
If you need further assistance, you can write to Whirlpool Canada
Inc. with any questions or concerns at:
Customer Interaction Center
Whirlpool Canada Inc.
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.
