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25

 TROUBLESHOOTING 

First try the solutions suggested here and possibly avoid the cost of a service call...

Dryer Operation

Dryer will not run

Has a household fuse blown, or has a circuit breaker 
tripped? 
There may be 2 household fuses or circuit breakers for the 
dryer. Check that both fuses are intact and tight, or that both 
circuit breakers have not tripped. Replace the fuse or reset 
the circuit breaker. If the problem continues, call an 
electrician.

Is the correct power supply available? 
Electric dryers require 240-volt power supply. Check with a 
qualified electrician.

Was a regular fuse used? 
Use a time-delay fuse.

Is the dryer door firmly closed?

Was the Start button firmly pressed? 
Large loads may require pressing and holding the Start 
button for 2-5 seconds.

No heat

Has a household fuse blown, or has a circuit breaker 
tripped?
The drum may be turning, but you may not have heat. Electric 
dryers use 2 household fuses or circuit breakers. Replace the 
fuse or reset the circuit breaker. If the problem continues, call 
an electrician.

Unusual sounds

Has the dryer had a period of non-use? 
If the dryer hasn’t been used for a while, there may be a 
thumping sound during the first few minutes of operation. 

Is a coin, button, or paper clip caught between the drum 
and front or rear of the dryer?
 
Check the front and rear edges of the drum for small objects. 
Clean out pockets before laundering.

Are the four legs installed, and is the dryer level front to 
back and side to side?
 
The dryer may vibrate if not properly installed. See the 
Installation Instructions.

Is the clothing knotted or balled up? 
When balled up, the load will bounce, causing the dryer to 
vibrate. Separate the load items and restart the dryer.

Dryer displaying code message

“PF” (power failure), check the following:
Was the drying cycle interrupted by a power failure?
Press and hold START to restart the dryer.

“E” Variable (E1, E2, E3) service codes:
Call for service.

“L2” Diagnostic Code. The drum will turn, but there may 
be a problem with your home power supply keeping the 
dryer's heater from turning on. Check the following:
Check to see if a household fuse has blown or circuit breaker 
has tripped. Electric dryers use two household fuses or 
breakers. Replace the fuse or reset the circuit breaker. 

Confirm the power cord is properly installed. Refer to 
“Electrical Connection” for details.

Select a Timed Dry heated cycle, and restart the dryer.

If the message persists, consult a qualified electrician.

The dryer will continue to run when this diagnostic code is 
present. Press any key to clear the code from the display. The 
Estimated Time Remaining will return on the display.

“AF” Diagnostic Code. The dryer vent may be crushed or 
blocked. Check the following:
Check to see if the vent run from the dryer to the wall is 
crushed.

Confirm the vent run from the dryer to the wall is free of lint 
and debris.

Confirm the exterior vent exhaust hood is free of lint and 
debris.

Confirm your vent system falls within the recommended run 
length and number of elbows for the type of vent you are 
using. Refer to “Plan Vent System” for details.

Select a Timed Dry heated cycle, and restart the dryer.

If the message persists, have your entire home venting run 
cleaned.

The dryer will continue to run when this diagnostic code is 
present. Press any key to clear the code from the display. The 
Estimated Time Remaining will return on the display.

Summary of Contents for Duet WED9500T

Page 1: ...RONIC ELECTRIC DRYER Use CareGuide For questions about features operation performance parts accessories or service call 1 800 253 1301 or visit our website at www whirlpool com Table of Contents 2 W10122319B ...

Page 2: ... 24 Water Inlet Hoses 24 Vacation Storage and Moving Care 24 Changing the Drum Light 24 TROUBLESHOOTING 25 ASSISTANCE OR SERVICE 27 WARRANTY 28 DRYER SAFETY You can be killed or seriously injured if you don t immediately You can be killed or seriously injured if you don t follow All safety messages will tell you what the potential hazard is tell you how to reduce the chance of injury and tell you ...

Page 3: ...r discarded remove the door to the drying compartment Do not reach into the dryer if the drum is moving Do not repair or replace any part of the dryer or attempt any servicing unless specifically recommended in this Use and Care Guide or in published user repair instructions that you understand and have the skills to carry out Do not use fabric softeners or products to eliminate static unless reco...

Page 4: ...tance or Service section of this manual Ask for Part Number 8579666 Backguard If you are installing your DUET washer and dryer and wish to avoid having loose items fall behind your machines you may purchase a pair of washer dryer backguards These will reduce the chance of items falling behind the machines during operation To order call the dealer from whom you purchased your dryer or refer to the ...

Page 5: ... The following spacing dimensions are recommended for this dryer This dryer has been tested for spacing of 0 0 cm clearance on the sides and rear Recommended spacing should be considered for the following reasons Additional spacing should be considered for ease of installation and servicing Additional clearances might be required for wall door and floor moldings Additional spacing should be consid...

Page 6: ...le home installations The installation must conform to the Manufactured Home Construction and Safety Standard Title 24 CFR Part 3280 formerly the Federal Standard for Mobile Home Construction and Safety Title 24 HUD Part 280 or Standard CAN CSA Z240 MH Mobile home installations require Metal exhaust system hardware which is available for purchase from your dealer Special provisions must be made in...

Page 7: ...g through the neutral conductors If using a power supply cord Use a UL listed power supply cord kit marked for use with clothes dryers The kit should contain A UL listed 30 amp power supply cord rated 120 240 volt minimum The cord should be type SRD or SRDT and be at least 4 ft 1 22 m long The wires that connect to the dryer must end in ring terminals or spade terminals with upturned ends A UL lis...

Page 8: ... or bare wire must be connected to green ground connector Connect remaining 2 supply wires to remaining 2 terminals gold Securely tighten all electrical connections Failure to do so can result in death fire or electrical shock WARNING Fire Hazard Use 10 gauge solid copper wire Use a UL listed strain relief Disconnect power before making electrical connections Connect neutral wire white or center w...

Page 9: ...ed 3 wire if 4 wire is not available Electrical Connection Options If local codes do not permit the connection of a cabinet ground conductor to the neutral wire go to Optional 3 wire connection section 4 wire connection Power supply cord IMPORTANT A 4 wire connection is required for mobile homes and where local codes do not permit the use of 3 wire connections A Removable conduit connector B Hole ...

Page 10: ...nal block place the hooked end of the wire under the screw of the terminal block hook facing right squeeze hooked end together and tighten screw as shown 1 Remove center silver colored terminal block screw 2 Remove neutral ground wire from external ground conductor screw Connect neutral ground wire and place the hooked end hook facing right of the neutral wire white or center wire of direct wire c...

Page 11: ...f dryer rear panel Secure cover with hold down screw 6 You have completed your electrical connection Now go to Venting Requirements 3 wire connection Direct wire Use where local codes permit connecting cabinet ground conductor to neutral wire Direct wire cable must have 5 ft 1 52 m of extra length so dryer can be moved if needed Strip 3 8 9 cm of outer covering from end of cable Strip insulation b...

Page 12: ... local codes do not permit connecting cabinet ground conductor to neutral wire 1 Remove center silver colored terminal block screw 2 Remove neutral ground wire from external ground conductor screw Connect neutral ground wire and the neutral wire white or center wire of power supply cord cable under center silver colored terminal block screw Tighten screw 3 Connect the other wires to outer terminal...

Page 13: ...tal vent must be fully extended and supported when the dryer is in its final location Remove excess flexible metal vent to avoid sagging and kinking that may result in reduced airflow and poor performance Do not install flexible metal vent in enclosed walls ceilings or floors Elbows 45 elbows provide better airflow than 90 elbows Clamps Use clamps to seal all joints Exhaust vent must not be connec...

Page 14: ...6037 0 0 cm to 18 45 72 cm mismatch Part Number 4396011 18 45 72 cm to 29 73 66 cm mismatch Part Number 4396014 29 73 66 cm to 50 127 cm mismatch Special provisions for mobile home installations The exhaust vent must be securely fastened to a noncombustible portion of the mobile home structure and must not terminate beneath the mobile home Terminate the exhaust vent outside A Dryer B Elbow C Wall ...

Page 15: ...rge flat piece of cardboard from the dryer carton Place cardboard under the entire back edge of the dryer 2 Firmly grasp the body of the dryer not the console panel Gently lay the dryer on the cardboard See illustration 3 Examine the leveling legs Find the diamond marking 4 Screw the legs into the leg holes by hand Use a wrench to finish turning the legs until the diamond marking is no longer visi...

Page 16: ...not overtighten Damage to the coupling can result 9 Attach angled end of long hose to fill valve at bottom of dryer back panel 10 Using pliers tighten the coupling with an additional two thirds turn NOTE Do not overtighten Damage to the coupling can result 11 Check that the water faucets are on 12 Check for leaks around Y connector faucet and hoses LevelDryer Check the levelness of the dryer Check...

Page 17: ...ck or injury to persons read the IMPORTANT SAFETY INSTRUCTIONS before operating this appliance This manual covers several different models Your dryer may not have all of the cycles and features described The following is a guide to starting your dryer Please refer to specific sections of this manual for more detailed information 1 Clean lint screen before each load See Cleaning the Lint Screen 2 P...

Page 18: ...end dryness level After the first 5 minutes of an automatic cycle the estimated time display will adjust based on the approximate load size cycle dryness level selected and amount of moisture left in the clothes When the clothes have reached approximately 80 of the dryness level selected the estimated time display will adjust again showing the final drying time The AccelerCare feature takes the gu...

Page 19: ...ble If desired add a fabric softener sheet Follow package instructions Remove the load from the dryer as soon as tumbling stops to reduce wrinkling This is especially important for permanent press knits and synthetic fabrics Avoid drying heavy work clothes with lighter fabrics This could cause overdrying of lighter fabrics leading to increased shrinking or wrinkling If you dry sheets in a mixed lo...

Page 20: ... dry items such as lingerie Automatic Preset Cycle Settings Estimated Time with Dryness Level medium setting Time will vary depending on load type and load size Manual Cycles Use Manual Cycles to select a specific amount of drying time and a drying temperature When a Manual Cycle is selected the Estimated Time Remaining display shows the actual time remaining in your cycle You can change the actua...

Page 21: ...the dryer door has been open for 20 minutes the dryer door is closed or DRUM LIGHT is pressed again Press DRUM LIGHT at any time to turn the drum light ON or OFF WRINKLE SHIELD Feature When you are unable to remove a load of clothes from the dryer as soon as it stops wrinkles can form The WRINKLE SHIELD feature periodically tumbles rearranges and fluffs the load to help keep wrinkles from forming ...

Page 22: ...s If all your loads on all Auto Dry cycles are consistently not as dry as you would like you may change the preset Dryness Level settings to increase the dryness This change will affect all of your Auto Dry cycles Your Dryness Level settings can be adjusted to adapt to different installations environmental conditions or personal preference There are 3 drying settings 1 factory preset dryness level...

Page 23: ...overheating and damage to both the dryer and fabrics If lint falls off the screen into the dryer during removal check the exhaust hood and remove the lint See Venting Requirements As needed cleaning Laundry detergent and fabric softener residue can build up on the lint screen This buildup can cause longer drying times for your clothes or cause the dryer to stop before your load is completely dry T...

Page 24: ... unintended flooding due to a water pressure surge while you are away To Winterize Dryer 1 Unplug dryer or disconnect power 2 Shut off water faucet 3 Disconnect water inlet hose from faucet and drain To use dryer again 1 Flush water pipes Reconnect water inlet hose to faucet Turn on water faucet 2 Plug in dryer or reconnect power Moving care For power supply cord connected dryers 1 Unplug the powe...

Page 25: ...led up When balled up the load will bounce causing the dryer to vibrate Separate the load items and restart the dryer Dryer displaying code message PF power failure check the following Was the drying cycle interrupted by a power failure Press and hold START to restart the dryer E Variable E1 E2 E3 service codes Call for service L2 Diagnostic Code The drum will turn but there may be a problem with ...

Page 26: ...automatic cycle ending early The load may not be contacting the sensor strips Level the dryer Change the dryness level setting on Automatic Cycles Increasing or decreasing the dryness level will change the amount of drying time in a cycle Lint on load Is the lint screen clogged Clean lint screen Check for air movement Stains on load or drum Was dryer fabric softener properly used Add dryer fabric ...

Page 27: ...s provide assistance with Features and specifications on our full line of appliances Installation information Use and maintenance procedures Accessory and repair parts sales Specialized customer assistance Spanish speaking hearing impaired limited vision etc Referrals to local dealers repair parts distributors and service companies Whirlpool designated service technicians are trained to fulfill th...

Page 28: ...as purchased DISCLAIMER OF IMPLIED WARRANTIES LIMITATION OF REMEDIES CUSTOMER S SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN IMPLIED WARRANTIES INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW WHIRLPOOL SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMA...

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