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Whirlpool duet GHW9100L, Service Manual

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Whirlpool duet GHW9100L Service Manual Download Page 58

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WHIRLPOOL GHW9200L

Summary of Contents for duet GHW9100L

Page 1: ...i CONSUMER SERVICES TECHNICAL EDUCATION GROUP PRESENTS L 68 JOB AID Part No 8178076 Front Loading Automatic Washer Model Numbers GHW9100L GHW9200L ...

Page 2: ...supplied with the product when servicing the unit GOAL AND OBJECTIVES The goal of this Job Aid is to provide detailed information that will enable the service technician to prop erly diagnose malfunctions and repair the Whirlpool Front Loading Automatic Washer The objectives of this Job Aid are Understand and follow proper safety precautions Successfully troubleshoot and diagnose malfunctions Succ...

Page 3: ... 3 1 COMPONENT ACCESS 4 1 Component Location 4 1 Component Access 4 2 COMPONENT TESTING 5 1 Central Control Unit 5 1 Component Checks 5 2 Motor Control Unit 5 4 Line Filter 5 5 Dispenser 5 5 Pressure Switch 5 6 Heating Element and Temperature Sensor 5 6 DIAGNOSIS AND TROUBLESHOOTING 6 1 Suds Detection 6 1 Door Locking and Unlocking 6 2 Unbalance Detection Routine 6 3 Error Codes 6 4 Diagnostic Tes...

Page 4: ...iv NOTES ...

Page 5: ...on t follow instructions All safety messages will tell you what the potential hazard is tell you how to reduce the chance of injury and tell you what you can happen if the instructions are not followed WARNING ELECTRICAL SHOCK HAZARD Disconnect power before servicing Replace all panels before operating Failure to do so can result in death or electrical shock WARNING ELECTRICAL SHOCK HAZARD Plug in...

Page 6: ... 50001 Model Serial Number Plate Left side of Door Opening MODEL NUMBER PRODUCT GROUP G Gold Line Laundry PRODUCT IDENTIFICATION H Horizontal Axis Domestic FEATURE CODE W Resource Saving FEATURE CODE 9100 Non Heated 9200 Heated YEAR OF INTRODUCTION L 2002 COLOR CODE W White Grey Q White Blue ENGINEERING CHANGE 0 Basic Release 1 First Revision 2 Second Revision G W 0 H 9100 W L Tech Sheet Right Sid...

Page 7: ...e Blue 1 000W 12A 15A 120V 60 Hz 15 8 Gal 60 L 19 8 lbs 9 kg 3 7 cu ft IEC equivalent 1100 RPM 37 4 950mm 38 2 970mm 27 686mm 30 3 770mm 245 lbs 111kg Pedestal Stackable Rotary 12 Programs Buttons 5 levels Buttons 5 levels Full One Year Warranty on Mechanical parts For one year from the date of purchase when this Pedestal is installed with the listed washer or dryer and operated according to the i...

Page 8: ...irs when the washer is used in other than normal single family house hold use C Pickup and delivery The washer is designed to be repaired in the home D Damage to the washer caused by accident alterations misuse abuse fire flood acts of God or use of products not approved by Whirlpool E Repairs to parts or systems resulting from unauthorized modifications made to the washer F Replacement parts or r...

Page 9: ...id floor to support the washer with a total weight water and load of 400 lbs 180 kg Do not operate your washer in temperatures below 32 F 0 C Some water can remain in the washer and can cause damage in low temperatures INSTALLATION INFORMATION INSTALLATION REQUIREMENTS Tools and Parts Assemble the necessary tools and supplies before be ginning the washer installation The parts supplied are in the ...

Page 10: ...d using the standpipe drain system floor or wall the laundry tub drain system or the floor drain system Select the drain hose installa tion method you need See Alternate Parts You May Need Standpipe drain system wall or floor view 1 2 The standpipe drain requires a minimum diameter standpipe of 2 in 5 cm The minimum carry away capacity can be no less than 17 gal 64 L per minute The top of the stan...

Page 11: ...ong outlet Do not remove ground plug Do not use an adapter Do not use an extension cord Failure to follow these instructions can result in death or electrical shock A 120 volt 60 Hz AC only 15 or 20 ampere fused electrical supply is required Time delay fuse or circuit breaker is recommended It is recom mended that a separate circuit serving only this appliance be provided This washer is equipped w...

Page 12: ...ee Floor Drain under Alternate Parts You May Need Connect the Inlet Hoses Connect the inlet hoses to the water faucets Make sure the washer basket is empty 1 Attach the hose with the red color indicator to the hot water faucet Screw on coupling by hand until it is seated on the washer 2 Attach the hose with the blue color indicator to the cold water faucet Screw on coupling by hand un til it is se...

Page 13: ...ents Be sure that you have the correct electrical supply and the recommended grounding method See Electri cal Requirements 2 Check to be sure all parts are now installed If there is an extra part go back through the steps to see which step was skipped WARNING ELECTRICAL SHOCK HAZARD Plug into a grounded 3 prong outlet Do not remove ground plug Do not use an adapter Do not use an extension cord Fai...

Page 14: ...cold water faucets 2 Briefly start the wash cycle to release any pressure in the fill hoses 3 Unplug the power supply cord 4 Remove the HOT and COLD fill hoses from the back of the washer 5 Disconnect the drain hose from the washer and drain any water in the hose into a bucket 6 Pull the washer away from the wall so it can be tipped on its back 7 Protect the floor with a large piece of cardboard c...

Page 15: ...ove the pedestal against the washer bottom Slide the pedestal s keyhole slots over the lower two 2 partially installed screws Fig 2 5 Fig 2 5 Lift the pedestal toward the front of the washer and install the two 2 remaining hex head sheet metal screws Tighten all four screws completely 6 Tip the washer and pedestal assembly back to an upright position Remove protective cardboard 7 Slide the washer ...

Page 16: ... all four 4 feet locknuts against the pedestal Fig 2 7 The locknuts must be tightened Fig 2 7 11 Pull both drawer slides out and reas semble the drawer to the drawer slides with the two 2 Phillips head screws Fig 2 8 Use of the two 2 dividers is optional Close the drawer Fig 2 8 ...

Page 17: ...y soiled clothing and to provide a sanitizing feature the water tempera ture can be increased through the use of a heating element located in the bottom of the tub GHW9200 model only Cam Follower Cam Dispenser Motor Flowmeter Fig 3 1 Flowmeter Water flow or the quantity of water introduced throughout any cycle is monitored by a flowmeter and Central Control Unit When the flowmeter registers a maxi...

Page 18: ...of the washer Fig 3 4 Refer to Use and Care Guide for the Front Loading Auto matic washer for proper use of laundry products There are two routes for the water to enter the wash tub Most of the water flows through the dispenser assembly A small portion of the water flow around the dispensers and is used to wash the door window 1 Main Inlet Tube Fig 3 5 A 2 Window Washer Inlet Tube Fig 3 5 B Air Ve...

Page 19: ...w which portion of the cycle the washer is operating They also indicate when additional items can be added to the wash cycle and when the controls are locked Wash Cycle Selector Choose a Wash Cycle by turning the knob to the desired cycle Each cycle is designed for different types of fabric and soil levels See Table 3 1 Page 3 5 Display The display provides such information as time remaining for s...

Page 20: ...rature Normal Casual Use this cycle to wash loads of no iron fabrics such as sport shirts blouses casual business clothes permanent press blends cottons and linens and synthetic fabrics This cycle combines medium speed tumbling high speed spin and a load cooling process to reduce wrinkling Quick Wash Use this cycle to wash small loads of lightly soiled garments that are needed in a hurry This cycl...

Page 21: ...r adding fabric softener to a load Drain Spin Use the Drain Spin cycle to drain your washer or to drain and spin your wash load The spin speed is preset to extra high If desired you can reduce the spin speed by selecting the speed you want from the SPIN SPEED modifier NOTE Loads of synthetics delicate fabrics handwashables and woolens should be drained with no spin or low spin speed to avoid fabri...

Page 22: ...3 6 Table 3 2 Option Selection D Default X Available Not Available Table 3 3 MODEL GHW9200L MODEL GHW9100L 900 ...

Page 23: ...dered detergent for the main wash cycle NOTE The Prewash and Auto Soak options can not be selected in the same cycle Auto Soak Use the Auto Soak option for loads of heavily soiled cotton linen polyester or nylon with set in stains During Auto Soak water will be added to the basket and the laundry will be equally distributed by a short tumbling phase Laundry will then be soaked in phases without ba...

Page 24: ...Rinse Temp Select a water temperature based on the type of load you are washing Use the warmest water safe for fabrics Follow garment label instructions Warm rinses leave the loads dryer than cold rinses Warm rinses increase wrinkling In cold climates a warm rinse makes the load more comfortable to handle Cold rinses save energy Auto Temp Control ATC Auto Temp Control electronically senses and mai...

Page 25: ...nd unlocking solenoids and heating element relay The CCU monitors the pressure switch flowme ter temperature sensor and door lock switches The CCU sends the customer selection input to the Motor Control Unit for proper motor operation Motor Control Unit MCU The Motor Control Unit is located is inside a plas tic control box located in the lower front corner of the washer cabinet Fig 3 12 The contro...

Page 26: ...er and detergent mixture is used on the wash load The Eco Valve insures that no water or detergent is wasted Fig 3 16 Shown from Inside Tub Fig 3 14 Drain Pump Fig 3 15 SuspensionSystem The wash tub is held in position with four shock absorbers attached to the bottom four corners of the tub assembly In addition the wash tub is suspended from the top frame of the washer with two springs attached to...

Page 27: ...em perature in the tub Fig 3 18 Temperature Sensor Heating Element Fig 3 18 Heating Element Relay A relay is used to turn the heating element on and off The heating element relay is located in the lower right hand side of the washer cabinet Fig 3 21 The CCU operates a solenoid to close the main relay contacts providing 120 VAC to the heating element Fig 3 21 Heating Element Solenoid Panel Interloc...

Page 28: ...3 12 NOTES ...

Page 29: ...TRAL CONTROL UNIT FLOWMETER PRESSURE SWITCH VENT HOSE TUB ASSEMBLY CONSOLE FILL VALVES WEIGHT SHOCK ABSORBER WEIGHT PULLEY PRESSURE TUBE CONNECTOR SHOCK ABSORBER SHOCK ABSORBER DRIVE MOTOR BASKET WATER INLET MOTOR CONTROL UNIT HEATING ELEMENT RELAY DRAIN PUMP ASSEMBLY SHOCK ABSORBER BOOT WEIGHT VENT ...

Page 30: ...s Removing the Washer Top Three screws secure the washer top at the back of the washer Remove the three screws and lift the top from the washer Fig 4 4 Ribbon Connector Console Cover Touch Pad LED Assembly The Touch Pad LED Assembly is removed as a single unit and contains the Push Buttons LEDs cable etc Fig 4 7A The buttons can be re placed separately as shown in Fig 4 7B Components accessible in...

Page 31: ... of the retainer spring and pull the retainer forward and then off the perimeter of the boot Ease the edge of the boot off of the lip of the washer front near the door switch Fig 4 12 Remove enough of the boot to gain access to the door switch behind the washer front panel Fig 4 11 Boot Pulled Back Fig 4 12 The door switch is secured to the washer front panel with three screws Once these screws ar...

Page 32: ...e window washer tube Separate the plastic gasket ring from the nozzle Insert the nozzle through the hole in the boot and slide the plastic gasket ring down the shaft of the nozzle so that the boot is securely trapped between the gasket ring and the nozzle ridge Insert the nozzle shaft into the window washer inlet tube and insert the end of the water inlet tube into the boot Fit the boot around the...

Page 33: ...reinstalling the water inlet tube wet the water inlet gasket on the detergent dis penser with water only Do not use any other lu bricant Align the locator nib on the water inlet tube with the indentation on the dispenser con nector and slide the tube onto the detergent dis penser assembly Remove the screw securing the front of the de tergent dispenser assembly to the top front frame member Fig 4 1...

Page 34: ...disconnect the wiring harness from the pump motor terminals Remove the screw se curing the pump assembly to the washer frame Fig 4 23 Once the pump is removed the drain hose and tub outlet hose can be removed Fig 4 23 Screw REMOVING THE CENTRAL CONTROL UNIT AND PRESSURE SWITCH The Central Control Unit is a single assembly and does not contain any serviceable parts It can be removed by lifting the ...

Page 35: ...ition by four shock absorb ers two in front Fig 4 25 and two at the back Each shock absorber can be disconnected from the tub by turning the top of the shock mount counter clockwise 90 The shock can be re moved from the washer by turning the bottom shock mount counterclockwise 90 Front Shock Absorbers Fig 4 25 Rear Shock Absorbers Open the door on the control box to access to the test points of th...

Page 36: ... tub by three 13 millimeter bolts Fig 4 32 Remove the three bolts and lift the weight from the tub Bolts Remove the flat nuts from the tub for safekeep ing Fig 4 33 Fig 4 33 Flat Nut REMOVING THE HEATING ELEMENT ANDTEMPERATURESENSOR Disconnect the wiring harness connectors from the heating element terminals and loosen but do not remove the 10 millimeter nut between the heating element terminals Fi...

Page 37: ...ed Fig 4 35 Remove the top end of the suspension springs from the hanger slot in the top cabinet frame To release the spring at the right side of the cabinet it may be necessary to remove the wiring har ness retainer from the cabinet Once the final spring is released the tub is free to be removed from the washer cabinet Fig 4 37 NOTE Take care not to let the tub drop free in side the cabinet This ...

Page 38: ... sure to install all the metal clips all around the tub A hammer may be necessary to do this 2 When reinstalling the heater element be sure it is inserted properly in the retainer inside the tub Fig 4 40 Fig 4 39 3 When reinstalling the tub be sure to hook the springs into the holes to wards the front of the tub as well as the front of the cabinet 4 A small piece of duct tape may be necessary to h...

Page 39: ...ature Sensor 3 Dispenser Switch Motor 4 Inlet Valves 5 Drain Pump 1 2 3 4 5 6 7 8 9 10 6 Door Lock Solenoids 7 Motor Control Unit Power 8 Door Lock Main Switches 9 Heating Element Relay 10 Line Filter 11 12 13 14 11 Serial Comm Link 12 Touchpad LED Ribbon Cable 13 Door Switch 14 Flowmeter ...

Page 40: ...isconnect the pressure switch connector from the control box 6 1 5 4 3 2 Water Level Test Points Reading Empty 4 to 6 0 ohms Suds Detect 1 to 2 0 ohms L1 4 to 5 0 ohms Overflow 3 to 4 0 ohms Temperature Sensor Results 35 9K Ω 9 7K Ω 6 6K Ω 4 6K Ω 3 2K Ω 2 3K Ω 1K Ω Temperature 32 F 0 C 86 F 30 C 104 F 40 C 122 F 50 C 140 F 60 C 158 F 70 C 203 F 95 C Dispenser Switch and Motor 6 3 1 Test Points Rea...

Page 41: ...4 0 ohms Main Switch 2 2 to 1 0 ohms Door Lock Main Switches To check the door lock main switches the door must be locked Begin by selecting a cycle and press START You will hear the door lock solenoid engage Unplug the washer from the wall outlet and check for continuity at the following points 7 5 3 1 Test Points Reading Hot Water Solenoid 7 to 5 800 ohms Cold Water Solenoid 3 to 1 800 ohms Wate...

Page 42: ...5 Motor Windings Tachometer Serial Comm Link Vcc IN OUT GND Connector Location Door Switch Test Points Reading Door Closed 2 to 1 0 ohms Door Open 2 to 1 Infinity Heating Element Relay Solenoid Test Points Reading 2 to 1 15 ohms 1 to 2 6 ohms 1 to 3 6 ohms 2 to 3 6 ohms ...

Page 43: ...5 5 Test Points LINE FILTER A Connector Location DISPENSER Dispenser Switch Dispenser Motor Dispenser Motor Continuity Check 1400 Ω B C D A to B 0 ohms C to D 0 ohms ...

Page 44: ...NT and TEMPERATURE SENSOR Heating Element Terminals Temperature Sensor Terminals Heating Element Test Points Reading Between Terminals 15 ohms Temperature Sensor Results 35 9K Ω 9 7K Ω 6 6K Ω 4 6K Ω 3 2K Ω 2 3K Ω 1K Ω Temperature 32 F 0 C 86 F 30 C 104 F 40 C 122 F 50 C 140 F 60 C 158 F 70 C 203 F 95 C HEATING ELEMENT RELAY SOLENOID A to B 15 ohms 242126 11 14 Blank A B ...

Page 45: ...rive motor and the basket will stop spinning The electronic control will count the number of spin repetitions that are attempted due to foam suds There are a maximum of three 3 attempts for each Spin Extract Routine Kill Foam Routine 1 The Remaining Time counter is stopped 2 The digital display shows Sud 3 The Drain Pump is turned OFF 4 The Central Control Unit will fill the wash tub with 1 gal 4 ...

Page 46: ...s greater than 180 seconds 2 The time since the inlet valve was CLOSED is greater than five 5 seconds 3 If the temperature of the water is greater than 122 F 50 C the water will be drained before unlocking will occur 4 If the water level is higher than the wash level in the Delicate Wool or Handwash cycles the water will be drained before unlocking will occur The Unlocking Routine is 1 The Door Un...

Page 47: ...i tored by the CCU The motor is then ramped up to 400 rpm and shut off The rate of deceleration is monitored again and compared to the first deceleration rate Based on this comparison the CCU can determine whether an unbalanced condition exists or not a If the Motor Control Unit does not sense an unbalanced condition the ramp will continue b If the Motor Control Unit senses an unbalanced condition...

Page 48: ...there is not a siphon problem Verify wire harness connections to Inlet Valves Pressure Switch Drain Pump Flow Meter and Central Control Unit CCU Check all hoses for possible leaks Verify pressure switch operation Verify flow meter operation Verify CCU operation Long Drain If the drain time exceeds 8 minutes the water valves are turned off and F 02 is flashed Press PAUSE CANCEL twice to clear the d...

Page 49: ...pressure switch is Closed for more than 60 seconds an Overflow condition will occur In an Overflow condition the Door will remain locked and the Drain Pump will run constantly even if PAUSE CANCEL is pressed twice and the Display is cleared Unplug the unit to service Potential Causes Check the drain hose and make sure it is not plugged or kinked Check Wire Harness connections to the Drain Pump Pre...

Page 50: ... from an EEPROM onboard the CCU If there is an error reading this data it will cause this error Potential Causes A power glitch may cause this error Try unplugging the Unit for two minutes to see if that fixes the error Check CCU Motor Control Unit MCU Error If the MCU detects multiple resets or errors during a wash cycle it will go into this error mode Potential Causes Check Wire Harness connecti...

Page 51: ...ing the error Potential Causes Door Lock Mechanism broken or removed from the Door Check Door Lock Switch Assembly Check the wire harness connections to the Door Lock Switch Assembly and Central Control Unit CCU Door Lock Switch Assembly Failure Door Unlock Error A Door Unlock Error occurs if the door cannot be unlocked It will try to unlock the door 6 times before displaying the error Potential C...

Page 52: ...ked Door Lock System Flowmeter Cold water inlet valve Dispenser motor Dispenser contact Hot water inlet valve Motor MCU control Heater Temperature Sensor Drain Pump Motor MCU control Motor MCU control DIAGNOSTIC TEST The control must be in the OFF state before pressing the touch pad sequence to start the test Starting the test mode Close the door Press the Control On button Select the DRAIN SPIN c...

Page 53: ...l approximately 6 Ω Abnormal infinity Normal approximately 6 Ω Abnormal infinity Normal approximately 6 Ω Abnormal infinity Water Temperature Sensor Disconnect the wire harness from the water temperature sensor and measure the resistance of the sensor Results 35 9K Ω 9 7K Ω 6 6K Ω 4 6K Ω 3 2K Ω 2 3K Ω 1K Ω Temperature 32 F 0 C 86 F 30 C 104 F 40 C 122 F 50 C 140 F 60 C 158 F 70 C 203 F 95 C ...

Page 54: ... the touch pad LED assembly 1 Check for a Fault Error Code on the display 2 Press PAUSE CANCEL button on the touch pad twice 3 Check the touch pad LED assembly 4 Check that the Drain hose and Drain Pump Filter is clear of foreign objects and not plugged 5 Check Drain Pump 6 Check the CCU 1 Press PAUSE CANCEL button on the touch pad twice 2 Drain the unit then check that the Drain hose and Drain Pu...

Page 55: ...connections 3 Check Drive belt 4 Check Motor Control Unit 1 Check Wire Harness connections 2 Check Drain pump 3 Check Drain pump motor 4 Check that the Drain hose and Drain Pump Filter is clear of foreign objects 5 Check the CCU 1 Remove Shipping system 2 Check installation 3 Check leveling feet 4 Check leveling feet lock nuts 5 Check for weak floor 1 Check that the Inlet Hoses are connected prope...

Page 56: ...witch will fill to the L1 level then the flowmeter will allow an additional 50 for L2 and an additional 150 from L1 to the L3 level Dispenser Box This line describes which portion of the dispenser box will be used during the cycle In this example only the Main Wash mw and Fabric Softener soft are used Other portions of the dispenser box are Prewash pw and Bleach bleach Temp Fill The water temperat...

Page 57: ...nds Options 2nd rinse If this option is selected by the consumer this line indicates when it will occur during the main cycle and it s duration rinse hold If this option is selected by the consumer this line will indicate when it will occur during the main cycle Pressing Rinse Hold again will allow the main cycle to continue ...

Page 58: ...6 14 WHIRLPOOL GHW9200L ...

Page 59: ...6 15 WHIRLPOOL GHW9200L Normal Casual ...

Page 60: ...6 16 WHIRLPOOL GHW9200L Quick Wash ...

Page 61: ...6 17 WHIRLPOOL GHW9200L ...

Page 62: ...6 18 WHIRLPOOL GHW9100L ...

Page 63: ...6 19 WHIRLPOOL GHW9100L Normal Casual ...

Page 64: ...6 20 1168 5 30 15 20 25 20 35 15 240 100 40 400 256 592 960 256 SPIN PROFILES Spin Cycle LS1 WHIRLPOOL GHW9100L ...

Page 65: ...6 21 1168 5 30 15 20 25 20 35 100 120 100 40 400 256 592 960 256 40 30 15 100 592 40 5 5 30 15 100 40 8 768 40 150 190 Spin Cycle LS2 ...

Page 66: ...6 22 5 30 15 20 25 5 20 150 100 40 400 256 592 768 256 40 30 15 100 592 40 5 150 Spin Cycle LS3 Spin Cycle LS4 Spin Cycle ES 1168 5 30 15 20 25 20 35 50 240 100 40 400 256 592 960 256 ...

Page 67: ...7 1 WIRING DIAGRAM ...

Page 68: ...7 2 NOTES ...

Page 69: ...mbly is a tear drop shaped tab 5 Gently pull the tab down about or until a click is heard 6 The door may now be opened DOOR PLUNGER A manual door plunger is available to prevent door closure Child Safety Device When the plunger is in the OUT position Fig 8 1 it prevents the door from latching To activate this feature a coin is inserted in the plunger slot and rotated counterclockwise 90 To reengag...

Page 70: ...8 2 NOTES ...

Page 71: ... HOME CALL THE TECHNICAL ASSISTANCE LINE 1 800 253 2870 HAVE YOUR STORE NUMBER READY TO IDENTIFY YOU AS AN AUTHORIZED SERVICER FOR LITERATURE ORDERS PHONE 1 800 851 4605 _____________________________________________________________________ IN CANADA FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL 1 800 461 5681 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER S HOME CALL THE TECHNICAL ASSIS...

Page 72: ...vi CORPORATION ...

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