WH/IV/GB
What to do if...
If a fault occurs, before contacting our After-Sales Service, make the following checks to try and remedy the problem
(* see also the corresponding chapter in the user instructions).
Problem
Cause
Remedy
The appliance is not
working
• No water supply.
• Open the tap.
• The appliance does not load
sufficient water.
• Clean the water supply tap filter.
• Ensure there are no kinks in the water hose.
• There is a power failure.
• Insert the plug into the mains socket.
• Press the Start button.
• Close the door.
• Check the domestic circuit fuse.
• Starting the selected programme.
• The programme can be set to “0” to start.
If crockery is not
perfectly dry
• Insufficient rinse aid.
• Increase dosage *.
• Residual water in cavities.
• Load crockery at an angle.
If crockery is not
perfectly clean
• The water jet does not reach
the crockery.
• Arrange crockery so that items do not touch each
other.
Load crockery upside down.
• Insufficient detergent.
• Follow recommended detergent dosage.
• Unsuitable programme.
• Select a more intense wash cycle.
• Spray arms blocked.
• The spray arms must be able to turn freely.
• Spray arm nozzles clogged.
• Remove any impurities obstructing the water flow *.
• Incorrect detergent/detergent too old. • Use a good quality detergent.
Sandy or grainy residues
• Clogged filters.
• Check filters regularly/if necessary clean *.
• Filters incorrectly assembled.
• Insert the filter correctly *.
Colour of plastic parts
faded
• Tomato/carrot juice,...
• Depending on the material, if necessary use a
detergent with a greater whitening power.
Deposits on crockery
• removable
• Streaks on the crockery/glasses.
• Increase the rinse aid dosage *.
• Streaks on glasses.
• Reduce the rinse aid dosage *.
• Layer of salt on crockery/glasses.
• Close the salt container lid properly *.
• not removable
• Insufficient water softening,
calcium deposits.
• Change water hardness setting, if necessary add
salt *.
Opaque glasses/ glasses
not sparkling
• Cannot be washed in the dishwasher.
• Use suitable glasses.
Rust on cutlery
• Not made of stainless steel.
• Use suitable cutlery.
Identifying appliance
faults
• The START indicator lamp flashes.
• Ensure that the filter assembly is not clogged and
if necessary clean it *.
Start the programme again. Press the Start button for
2 seconds, until the Start indicator lamp switches
off. Select a new programme and press the Start
button again.
• Indicator F... (if provided).
• Call the After-Sales Service.
If after carrying out the above checks the malfunction persists or appears again, turn the appliance off and turn off the
water supply tap, then call our After-Sales Service (see guarantee).
Before contacting our After-Sales Service, take note of the following:
• The nature of the fault.
• The appliance type and model.
• The service code (the number indicated on the adhesive rating
plate) inside the door on the right-hand side.
