16
EN
Troubleshooting
Whenever the appliance fails to work, check for a solution from the following list before calling for Assistance.
Problem:
Possible causes / Solutions:
The dishwasher does not start
or cannot be controlled.
• The water supply tap is not turned on.
• Switch off the appliance by pressing the ON/OFF button, switch it back on after approximately
one minute and reset the wash cycle.
• The appliance has not been plugged in properly or another electricity socket should be used.
• The dishwasher door has not been closed properly.
The door won’t close.
• Make sure that the racks were inserted all the way.
• The lock was released. Strongly push the door until a “clacking” noise is heard.
No water drain out of the
dishwasher.
• The wash cycle has not finished yet.
• The water drain hose is bent
(see Installation).
• The drain duct is clogged up.
• The filter is clogged up with food residues.
• Check the height of the drain hose.
The dishwasher makes
excessive noise.
• The dishes are rattling against each other or against the spray arms. Place the dishes
properly and make sure the spray arms can rotate freely.
• Too much foam: the detergent has not been measured out correctly or it is not suitable for use
in dishwashers.
(See Detergent and dishwasher use.)
Do not prewash the dishes by hand.
The dishes and glasses are
covered in a white film or
limescale deposits.
• No refined salt.
• Water hardness adjustment is not suitable: increase the relevant values.
(See Refined Salt
and Rinse Aid.)
• The salt and rinse-aid dispenser cap has not been closed properly.
• The rinse aid has been used up or the dosage is too low.
The dishes and glasses are
streaked or have a bluish
tinge.
• The rinse aid dosage is too high.
The crockery has not been
dried properly.
• A wash cycle without a drying programme has been selected.
• The rinse aid has been used up.
(See Refined Salt and Rinse Aid.)
• The rinse aid dispenser setting is not suitable.
• The crockery is made from non-stick material or plastic; the presence of water drops is
normal.
The dishes are not clean.
• The crockery has not been arranged properly.
• The spray arms cannot rotate freely, being hindered by the dishes.
• The wash cycle is too gentle
(see Wash Cycles).
• Too much foam: the detergent has not been measured out correctly or it is not suitable for use
in dishwashers.
(See Detergent and dishwasher use.)
• The lid on the rinse aid compartment has not been closed correctly.
• The filter is dirty or clogged up
(see Care and maintenance.)
• The refined salt level is low
(See Refined Salt and Rinse Aid.)
• Make sure that the height of the dishes is compatible with the rack adjustment.
• The holes in the spray arms are clogged up.
(See Care and maintenance.)
The dishwasher won’t load
any water.
It is blocked with flashing lights.
• There is no water in the mains supply or the tap is shut off.
• The water inlet hose is bent
(see Installation).
• The filters are clogged up: they need cleaning.
(See Care and maintenance.)
• The drain duct is clogged up: it needs cleaning.
• After checking and cleaning, switch the dishwasher on and off and start a new wash cycle.
• If the problem persists, turn off the water tap, remove the plug and call the Service Centre.
Whirlpool Europe s.r.l.
- Viale Guido Borghi, 27
- 21025 Comerio (Varese) Italy
www.whirlpool.eu
195132810.01 - NC
03/2015 pb - Xerox Fabriano
