Whirlpool 6660155, User Manual, Page: 20 / 76

20
TROUBLESHOOTING
First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid
a service call, refer to the warranty page in this manual or visit
producthelp.www.whirlpool.com
. In Canada, visit
www.whirlpool.ca
.
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
In Canada:
Whirlpool Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Please include a daytime phone number in your correspondence.
Problem Possible Causes and/or Solutions
Nothing will operate Power supply cord is unplugged: Plug into a grounded outlet.
Household fuse is blown or a circuit breaker is tripped:
Replace the fuse or reset the circuit breaker.
If the problem continues, call an electrician.
The control displays an F9 or F9 E0 error code: The electrical outlet in the home may be miswired.
Contact a qualified electrician to verify the electrical supply.
Cooktop will not
operate
The control knob is not set correctly:
Push in knob before turning to a setting.
On ceramic glass models, the oven control lockout is set: See “Control Lock” in the “Feature Guide”
section.
Excessive heat
around cookware
on cooktop
Cookware is not the proper size: Use cookware about the same size as the surface cooking area, element,
or surface burner. Cookware should not extend more than 1/2" (13 mm) outside the cooking area.
Cooktop cooking
results not
what expected
Control knob set to incorrect heat level:
See the “Cooktop” section.
Range is not level: Level the range. See the Installation Instructions.
Cooktop element
cycles on and off
on High setting
Element cycling due to a temperature limiter: This is normal operation. The element may cycle on and off
to keep the cooktop from overheating.
Oven will not operate Delay Start is set: See the “Cook Time” section.
Control is locked:
See “Control Lock” in the “Tools” section.
The range is in Demo Mode: Demo Mode will deactivate all oven elements. See “Info” in the “Tools”
section.
Electronic oven control set incorrectly: See the “Tools” and “More Modes” sections.
Oven temperature
too high or too low
Oven temperature needs adjustment: See “Temperature Cal bration” in the “More Modes” section.
Oven indicator
lights flash
Power to range is turned on or restored: See the “Tools” and “More Modes” sections. If the indicator
lights keep flashing, call for service.
Display shows
messages
Power failure: On some models, reset the clock, if needed. See “Preferences” in the “Tools” section.
Error code (Display shows letter followed by number.): Depending on your model, press the Cancel
keypad to clear the display. See the “Tools” and “More Modes” sections. If it reappears, call for service.
Range is in Sabbath mode (display shows “Sabbath Mode”):
See the “Sabbath Mode” section to exit
Sabbath mode.
Demo Mode (product is in Demo Mode): See the “Tools” section to exit Demo Mode.
Clean cycle did not
work on all spills
Several cooking cycles between Clean cycles or spills on oven walls and doors: Run additional
Clean cycles. Use the AquaLift
®
Technology Cleaning Kit. See the “Clean Cycle” section for more
information.
Mineral deposits
are left on the oven
bottom after the
Clean cycle
Tap water was used in the Clean cycle: Use distilled or filtered water in the Clean cycle.
To remove deposits, use a cloth soaked with vinegar. Then use a cloth dampened with water to thoroughly
remove any vinegar residue.
Range is not level:
Mineral deposits will collect on dry areas of the oven bottom during the Clean cycle.
Level the range. See the Installation Instructions.
To remove deposits, use a cloth soaked with vinegar. Then use a cloth dampened with water to thoroughly
remove any vinegar residue.