17
ASSISTANCE OR SERVICE
To avoid unnecessary service calls, please check the
“Troubleshooting” section. It may save you the cost of a service
call. If you still need help, follow the instructions below.
If you need assistance or service
Call the Customer eXperience Center telephone number. Dial toll-
free 1-800-253-1301 in the U.S.A. Our consultants are available
to assist you.
When calling: Please know the purchase date, and the complete
model and serial number of your appliance.
This information will help us better respond to your request.
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances
■
Installation information
■
Use and maintenance procedures
■
Accessory and repair parts sales
■
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.)
■
Referrals to local dealers, service companies, and repair parts
distributors
Our service technicians are trained to fulfill the product warranty
and provide after-warranty service, anywhere in the United
States.
To locate the authorized service company in your area, you can
also look in your telephone directory Yellow Pages.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use factory-authorized parts. These parts will fit right and
work right, because they are made to the same exacting
specifications used to build every new appliance.
To locate factory-authorized parts in your area, call our Customer
eXperience Center telephone number, your nearest authorized
service center, or Factory Service at 1-800-442-1111 in the
U.S.A.
For further assistance
If you need further assistance, you can write to ask any questions
or tell us about your concerns to:
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Please record your model's information.
Whenever you call to request service on your appliance, you
need to know your complete model number and serial number.
You can find this information on the model and serial number
label. See “Electrical Requirements” for model and serial number
location.
Please record the model and serial number information below.
Also, record the purchase date of your appliance and the store's
name, address, and telephone number.
Model Number__________________________________________________
Serial Number __________________________________________________
Purchase Date __________________________________________________
Store Name ____________________________________________________
Store Address __________________________________________________
Store Phone ____________________________________________________
Keep this book and the sales slip together for future reference.
Accessories
You can order the following accessories for your air conditioner
from your local authorized dealer or by calling 1-800-253-1301
from anywhere in the U.S.A. You will hear a recording. Follow the
instructions to place an order.
Replacement air filters
A good, clean air filter is important for best cooling with least
energy consumption. Your air filter should be cleaned regularly.
See “Cleaning the Air Filter” section for cleaning instructions. We
suggest you replace your air filter once a year.
Heavy-duty cover
If you decide to leave your air conditioner installed during the
winter, a heavy-duty cover will help protect your air conditioner
and reduce drafts. The outdoor cover protects against cold drafts
through the unit's air passages and protects the cabinet from
snow, rain, sleet, rust, and dust.
For a heavy-duty outdoor cover sized to fit your air conditioner,
order Part Number 484069.
For a heavy-duty indoor cover sized to fit your air conditioner,
order Part Number 4392941.
Wide Window Kit
A special Wide Window Kit is available for windows 40"
(101.6 cm) to 54" (137.2 cm) wide. Use Kit Number 1162147.
