11
ASSISTANCE OR SERVICE
Before calling for assistance or service, please check the
“Troubleshooting” section. It may save you the cost of a service
call. If you still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
only use FSP
®
factory specified parts. FSP replacement parts will
fit right and work right, because they are made to the same
exacting specifications used to build every new ESTATE
®
appliance. To locate FSP replacement parts in your area, call our
Customer Interaction Center telephone number or your nearest
designated service center.
For assistance or service
Call the Customer Interaction Center at 1-800-253-1301.
Our consultants provide assistance with:
■
Features and specifications on our full line of appliances
■
Installation information
■
Use and maintenance procedures
■
Accessory and repair parts sales
■
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.)
■
Referrals to local dealers, service companies, and repair parts
distributors
Estate designated service technicians are trained to fulfill the
product warranty and provide after-warranty service, anywhere in
the United States.
To locate the Estate designated service company in your area,
you can also look in your telephone directory Yellow Pages.
For further assistance
If you need further assistance, you can write to Estate with any
questions or concerns at:
Estate Brand Home Appliances
Customer Interaction Center
c/o Correspondence Dept.
MD 8020
553 Benson Road
Benton Harbor, MI 49022-2400
Please include a daytime phone number in your correspondence.
Gearcase assembly covered by your warranty