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warranty / guarantee
for wheeler modelS
WHEELER bicycles are sold exclusively through our network of authorised dealers, since we trust them with the profes-
sional assembly and maintenance of your bicycle. The intercycle company gives the direct purchaser of a WHEELER
bicycle a warranty for faults in materials or workmanship under the following conditions:
lifetime
- Frame for the lifetime of the direct purchaser (first owner).
5 years
- Rear structure of models with full suspension.
2 years
- Wheeler original parts with regard to faults in materials or workmanship.
- BionX propulsion systems, for faults in materials or workmanship. (For full details please refer to the BionX operat-
ing instructions).
1 year
- Paintwork and stickers
This warranty applies to all models from the model year 2013 onwards and solely covers products of the WHEELER
brand. All other original parts or components, such as suspension forks, rear shocks, gear components, etc., are
covered by the warranty of the relevant manufacturer. All products that are not specifically listed here are excluded
from this warranty.
the warranty of the product as a whole is not extended in the event of a repair being done.
thiS warranty doeS not apply to:
- Normal wear and tear
- Incorrect assembly or installation
- Incorrect maintenance
- The installation of spare parts or add-on parts that had not been intended originally for the bicycle in question or
which are not compatible with it
- Damage or malfunctions as a result of accidents, incorrect operation or negligence
- Labour costs for the replacement or adaptation of parts
This warranty becomes null and void in its entirety if any changes are made to the frame, the fork or components.
This warranty is explicitly restricted to the repair or replacement of defective components and this is the only option for
fulfilling the terms of this warranty. This warranty becomes valid as of the date of purchase, it only applies to the direct
purchaser (first owner), and cannot be transferred. This warranty is only applicable to WHEELER bicycles that had been
purchased from an authorised WHEELER bicycle dealer or sales partner. The intercycle company is not liable in any way
for accidents and consequential damage or for damage caused by incorrect or inappropriate use. Making a claim under
the terms and conditions of this warranty must be done through an authorised WHEELER bicycle dealer or sales part-
ner. It is necessary to provide the original sales receipt. The bicycle must have been registered at intercycle “go ride”
before any claims under warranty can be processed. The product warranty must have been activated to make it valid.
www.zurich.ch/intercycle
no claims can be made under warranty for bicycles and frames that are used for competitions and racing.
Please read the operating instructions for models from 2012 or earlier or else contact us or an authorised dealer with
regard to the applicable warranty.
replacement program
If a carbon fibre component or frame is involved in a crash or a fall or is subject to an impact, it takes an above-average
level of technical knowledge, compared to that for components made of metal, to determine if it is still intact. If your
bicycle was damaged during a fall or an impact and the stress was taken up by the carbon fibre component, we recom-
mend as a matter of urgency that you replace the component, even if no signs of damage are visible. We know how
valuable your WHEELER bicycle is for you and how hard it can be to replace a frame or components at your own cost.
In order to try and help you here, intercycle offers its customers a replacement program. Under this program you are
given a discount on a replacement frame or spare part if it was damaged in a way that is not covered by the warranty.
You can obtain more detailed information on this from your local authorised WHEELER bicycle dealer.
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