26
27
REMAKE & RETURN POLICIES
LIMITATION OF LIABILITY
Westone disclaims any and all implied warranties, warranties of merchantability, and
fitness for a particular purpose to the maximum extent permissible by law. Westone shall
not be liable for any special, incidental, or consequential damages caused by the use,
misuse, or inability to use this product. If purchased under a government contract, those
contract terms supersede the terms stated herein.
All returned merchandise must be accompanied by a Return Merchandise Authorization (RMA)
number. Please call us at 1-800-525-5071 to request an RMA number. We will need the following
information:
• Purchaser/business name, account number and invoice number
• Product serial number
• Reason for return. If defective, describe specifically what is wrong
• Place the manufacturer’s box into a shipping box
(envelopes and bubble mailers are not sufficient packaging)
• Merchandise should be packaged in such a way as to protect the product and its packaging
• Clearly mark the RMA number on the outside of the shipping box
• Include a copy of the original invoice in the package
• All merchandise must be shipped prepaid and fully insured to:
Westone Laboratories, Inc.
RMA# _______________
2260 Executive Circle
Colorado Springs, CO 80906
Westone will not be responsible for lost or damaged return packages.
For warranty inquiries:
Phone:
719-540-9333
Toll Free:
800-525-5071
Physical address:
2235 Executive Circle
Colorado Springs, CO 80906
REQUESTING A WARRANTY REPAIR
If your product is not functioning properly, first ensure that the sound bore is not blocked by
earwax and that the unit is completely dry. Performing these simple troubleshooting steps
could solve the problem and eliminate the need for a return. If it is necessary to return your
product for warranty service, please return the product to the point of purchase and include
a description of the problem. For out-of-warranty concerns, please contact Westone directly
to discuss your options. Westone is not responsible for shipping costs when returning
defective products to Westone for warranty service; however, Westone will cover shipping
costs when sending warranty-replacement units back to the customer.
Summary of Contents for DefendEar DigitalX Dx1
Page 1: ...USER GUIDE D 1 D 3 D 5...
