Westinghouse WHG638BC, User Manual, Page: 6 / 20

6
TROUBLESHOOTING
TROUBLESHOOTING
FAULT POSSIBLE CAUSES REMEDY
Burner will not light
even though the
sparker is working.
• Knob not held down long enough
in ‘High’ position for flame safeguard
to engage
• Repeat lighting procedure and hold knob down
for 5 seconds in ‘High’ position
(refer page 4)
• Gas supply valve turned off • Turn on gas supply to appliance
• Wrong knob turned • Ensure the knob you are turning corresponds
to the burner you want to light
• Port blockage in ignition area • Ensure that ports in ignition area are clean
and dry
• Ignition spark plugs wet or dirty • Dry or clean ignition spark plugs
No spark is obtained
when control knob
is activated
• Electricity supply is disconnected or
switched off
• Switch on electricity or check fuses
• Ignition spark plugs wet or dirty • Dry or clean ignition spark plugs
Flames uneven or
tending to lift
• Flame ports blocked or wet • Clean or dry flame ports
• Burner incorrectly fitted • Ensure this component is fitted correctly
Flames not staying
on when knob
released
• Knob not held down long enough
in ‘High’ position for flame safeguard
to engage
• Repeat lighting procedure and hold knob down
for 5 seconds in ‘High’ position
(refer page 4)
• Knob not set between ‘High’ and ‘Low’ • Knob MUST be set between these positions
• Dirt or spillage on flame safeguard
sensor
• Clean flame safe guard sensor tip
Low heat, slow
cooking
• Incorrect cooking pot or pan being used • Refer to Figure 3 (page 5)
Benchtop or knobs
overheating
• Incorrect cooking pot or pan used • Check Figure 3 for correct pot or pan to be used
• Pot or pan not located on burner
properly
• Ensure pot or pan is centrally located
on burner
Cooktop stainless
steel discoloured
• Pot or pan being used is too large • Ensure pot sizes used are as per user manual
requirements. Clean with STEEL POWER
(available through spare parts)
Outer ring of wok
burner goes out
when set to low
• This is not a failure. This is a function of
the dual wok burner to give a very low
power flame option
• Burner is functioning as intended
If the above points have been checked and there is still a problem with the cooktop, please call the Service Centre.
If you have a problem with the cooktop, check the table
below. You may be able to solve the problem and this will
save you from paying for a service call. You will have to
pay for a service call even in the warranty period if the
problem is one listed below.