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PROBLEM SOLVING
Faults
If you have a problem with your oven and/or grill, please:
•
Check the points listed below before calling for
service. You may be able to avoid a service call
by fixing the problem yourself - and so continue
cooking.’
NOTE: We may charge you for service even in the
guarantee period if your problem is due to the causes
listed below.
Data Plate
When you need information, service or replacement
parts please:
•
Quote the:1 Model; 2 Model Number & 3 Serial
Number.
You can find these on the data plate which is at the
bottom of the oven front. The data plate is visible when
the door is open.
PROBLEM SOLVING
If you need more information, please contact the
Customer Care Centre
on
1300 363 640
(Australia – Centre is open 8.00am – 5.00pm Monday
to Friday Eastern Standard Time)
or
0800 436 245
(New Zealand – Centre is open
8.00am – 5.00pm Monday to Friday).
If you have a warranty or spare parts enquiry, you should
call the number listed on the back page.
PROBLEM
POSSIBLE CAUSES
Oven or grill not working
Electronic clock has not been set.
Power not turned on.
Controls or clock are incorrectly set.
Household fuse has blown or power supply is off.
NOTE: If the household fuse continues to blow, call the Service Centre.
Oven light not working
Lamp blown or loose in socket.
Household fuse has blown or power supply is off.
Note: If the household fuse continues to blow, call the Service Centre.
Oven not heating enough
Foil or trays on bottom of oven. REMOVE IMMEDIATELY.
Oven not working
Electronic clock has not been set.
Clock is in Auto mode. (Refer to operating instructions).
Household fuse has blown or power supply is off.
Note: If the household fuse continues to blow, call the Service Centre.
Timer flashing on display
Electronic clock has not been set.
Power failure or interruption.
Household fuse has blown or power supply is off.
NOTE: If the household fuse continues to blow, call the Service Centre.
Unit smoking when first used
Protective oils being removed. This is normal conditioning of the oven on first use.
Food cooked during this period is safe to eat.
Condensation building up
Reduce the amount of water used in cooking.
Odours on first use of oven
This is normal conditioning of the oven insulation for the first 30 minutes.
Food cooked during this period is safe to eat.
Power points not working
Fuse at rear has blown.
Loose oven door seals
The oven seal is attached at each corner. It may seem like a loose fit, but when the
oven door closes it will function correctly.
NOTE: Only authorised service centres should carry out servicing. Otherwise warranty may be void.
