Westinghouse Outdoor Power Equipment | 31
TROUBLESHOOTING
WARNING
Before attempting to service or troubleshoot the generator, the owner or service technician must first read the owner’s
manual and understand and follow all safety instructions. Failure to follow all instructions may result in conditions that can
lead to voiding of the EPA certification or product warranty, serious personal injury, property damage or even death.
PROBLEM
POTENTIAL CAUSE
SOLUTION
Engine is running, but no
electrical output
1. Circuit breakers are tripped.
1. Reset the circuit breakers and check for
overload condition.
2. The power cord’s plug connector is not fully
engaged in the generator’s outlet.
2. Verify plug connector is firmly engaged in the
generator’s outlet. If using the 240V outlet, make
sure plug connector is rotated 1/4 turn in the
clockwise direction.
3. Faulty or defective power cord
3. Replace power cord.
4. Faulty or defective electrical appliance
4. Try connecting a known good appliance to
verify the generator is producing electrical power.
5. GFCI outlet is tripped
5. Press the reset button on the GFCI outlet.
6. If trying 1-5 above does not solve the
problem, the cause might be the generator has
a fault.
6. Take the generator to your nearest authorized
service dealer.
Engine will not start or
remain running while
trying to start.
1. Fuel shutoff valve is in the OFF position.
1. Move the fuel shut off valve to the ON position.
2. Generator is out of gasoline.
2. Add gasoline to the generator.
3. Fuel flow is obstructed.
3. Inspect and clean fuel delivery passages.
4. Starting battery may have insufficient charge 4. On electric start models only. Check battery
output and charge battery as necessary.
5. Dirty air filter
5. Check and clean the air filter.
6. Low oil level shut down switch is preventing
the unit from starting.
6. Check oil level and add oil if necessary.
7. Spark plug boot is not fully engaged with
the spark plug tip.
7. Firmly push down on the spark plug boot to
ensure the boot is fully engaged
8. Spark plug is faulty.
8. Remove and check the spark plug. Replace if
faulty.
9. Dirty/plugged spark arrestor
9. Check and clean the spark arrestor.
10. Stale fuel
10. Drain fuel and replace with fresh fuel.
11. If trying 1-10 above does not solve the
problem, the cause might be the generator has
a fault.
11. Take the generator to your nearest authorized
service dealer.
Generator suddenly
stops running.
1. Generator is out of fuel.
1. Check fuel level. Add fuel if necessary.
2. The low oil shut down switch has stopped
the engine.
2. Check oil level and add oil if necessary.
3. Too much load
3. Restart the generator and reduce the load.
4. If trying 1-3 above does not solve the
problem,the cause might be a fault in the
generator.
4. Take the generator to your nearest authorized
service dealer.