15
Troubleshooting
Fault
Cause
Solution
Freezer bowl
not frozen
Temperature in the freezer is
below -15°C
Control freezer temperature
and set to colder setting
Freezer bowl is not chilled
Pre-chill the freezer bowl
There is liquid moving
Pre-chill the freezer bowl
Opening is not upright
Turn the opening upright
Too much time has past
between taking out and using
the freezer bowl
Place into the freezer again
and take out only for
immediate use
Consistency of
the cream is
bad
Ingredients too warm
Only use cold ingredients,
cool the ingredients before
using
Too much milk
Observe quantity
Too much ingredients
Do not use more than 600 ml
for all ingredients
Ice cream not creamy
Possibly stirring time too
short
Ice cream too soft
Add a little bit gelatine (5g)
Room temperature too high
Operate the appliance in a
cool room and do not expose
to direct sunlight
Motor does
not work
Motor unit is switched off
Switch motor unit on
Motor unit blocks (too much
ingredients or frozen ice
cream on the wall of the
freezer bowl
Evenly distribute the ice
cream with the spatula or
remove excess ice cream
Motor unit becomes warm
and automatically switches
off
Switch motor unit off, let it
cool down and switch it on
again
Motor defect
Have it repaired
