Troubleshooting
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7.0
T
ROUBLESHOOTING
7.1
Ultrastar Memory Drive Fails to Start
Ensure use of supported OS distribution and correctly configured BIOS to boot from
Ultrastar memory drive (see specifications in Chapter 5).
7.1.1
Common Installation Error Codes
During the boot process, the Ultrastar memory drive may issue warnings and errors to
the console, in many cases using error codes.
Table 7-1 (see below) lists the most common error codes, their explanations, and
suggested path to resolution.
Table 7-1. Common Installation Error Codes
Error Code or Symptom
System State / Diagnosis
Proposed Resolution
System does not load
Ultrastar memory software
BIOS is not set to boot form
the Ultrastar memory device.
Configure the BIOS to boot
form Ultrastar memory drive.
Ultrastar memory drive
software erased or mis-
configured.
Follow manual steps to
recover erased Ultrastar
memory drive software (see
User Manual).
Ultrastar memory loads,
but OS fails to boot
OS installation is erroneous.
Make sure a supported
Linux OS is installed
Collect information; report
to L2
Ultrastar memory drive
reports error 279 or 700
The boot device is not
detected.
Collect information; report to
L2.
Ultrastar memory reports
error 70x
Ultrastar memory drive
software installed to other
bootable device.
(e.g. USB drive).
Remove bootable media that
contains Ultrastar memory
software - except for
Ultrastar memory devices.
Ultrastar memory hangs
during boot
Ultrastar memory drive
software error.
Have user take a
screenshot of the error
Collect error code
Report to L2
Ultrastar
memory drive
crashed
A Blue Screen on the console
title Ultrastar memory drive
error with details in white
text.
Have user take a
screenshot of the error
Collect information
including screenshot
Report to L2
Ultrastar memory is
exhibiting low
performance
Workload mis-configured or
unfit for use with Ultrastar
memory drives.
Make sure user followed
performance guidelines
from the manual
Collect information
Collect periodic statistics
while workload is running
Report to L2
