MY BOOK HOME EDITION
USER MANUAL
TROUBLESHOOTING – 8
Troubleshooting
If you have problems when installing or using this product, refer to this
troubleshooting section or visit our support Web site at
our knowledge base for more help.
**
This WD drive is preformatted as a single FAT32 partition for compatibility with all Mac and Windows operating systems. The FAT32 file
system has a maximum individual file size of 4 GB and cannot create partitions larger than 32 GB in Windows 2000/XP; however,
Windows 2000/XP users can overcome these file size limitations by reformatting the drive to NTFS using the Disk Management utility.
See answer ID 1287 at support.wdc.com and article IDs 314463 and 184006 at support.microsoft.com for further details.
Frequently Asked Questions — Installation
Q:
Why does the drive not power up?
A:
Be sure the drive is plugged in to a power source.
Q:
Why is the drive not recognized under My Computer or on the computer desktop?
A:
If your system has a USB 2.0 PCI adapter card, be sure that its drivers are installed before connecting your
WD USB 2.0 external storage product. The drive is not recognized correctly unless USB 2.0 root hub and
host controller drivers are installed. Contact the adapter card manufacturer for installation procedures.
Q:
How do I partition and reformat the drive?
A:
For recommended formats for this device, search our knowlege base for answer ID 207 at
Q:
Why is the data transfer rate slow?
A:
Your system may be operating at USB 1.1 speeds due to an incorrect driver installation of the USB 2.0
adapter card or a system that does not support USB 2.0.
If your system includes a PCI slot, you can achieve Hi-Speed USB transfer rates by installing a USB 2.0 PCI
adapter card. Contact the card manufacturer for installation procedures and more information.
Note:
If an additional external drive is connected to the WD product, USB bandwidth is shared and may affect
performance.
How to
Answer ID
install, partition, and format the drive in Windows XP
207
install, partition, and format the drive in Windows 2000
34
format the drive to Mac OS format
287
obtain and reinstall the original software included on My Book
1425
format the drive to the FAT32 file system**
1364
use the drive on a Macintosh and a PC simultaneously
291
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