WD Service and Support
Should you encounter any problem, please give us an opportunity to address it before
returning this product. Most technical support questions can be answered through our
knowledge base or e-mail support service at
. If the answer is not available
or, if you prefer, please contact WD at the best telephone number shown below.
Your product includes 30 days of free telephone support during the warranty period. This
30-day period starts on the date of your first telephone contact with WD technical support.
E-mail support is free for the entire warranty period and our extensive knowledge base is
available 24/7. To help us keep you informed of new features and services, remember to
register your product online at
Accessing Online Support
Visit our product support website at
support.wdc.com
and choose from these topics:
•
Downloads
- Download drivers, software, and updates for your WD product.
•
Registration
- Register your WD product to get the latest updates and special offers.
•
Warranty & RMA Services
- Get Warranty, Product Replacement (RMA), RMA Status,
and Data Recovery Information.
•
Knowledge Base
- Search by keyword, phrase, or answer ID.
•
Installation
- Get online installation help for your WD product or software.
Contacting WD Technical Support
When contacting WD for support, have your WD product serial number, system hardware,
and system software versions available.
North America
Asia Pacific
English
800.ASK.4WDC
Australia
1 800 42 9861
(800.275.4932)
China
800 820 6682/+65 62430496
Spanish
800.832.4778
Hong Kong
+800 6008 6008
India
1 800 11 9393 (MNTL)/1 800 200 5789 (Reliance)
011 26384700 (Pilot Line)
Europe (toll free)*
00800 ASK4 WDEU
Indonesia
+803 852 9439
(00800 27549338)
Japan
00 531 650442
Korea
02 703 6550
Europe
+31 880062100
Malaysia
+800 6008 6008/1 800 88 1908/+65 62430496
Middle East
+31 880062100
Philippines
1 800 1441 0159
Africa
+31 880062100
Singapore
+800 6008 6008/+800 608 6008/+65 62430496
Taiwan
+800 6008 6008/+65 62430496
* Toll free number available in the following countries: Austria, Belgium, Denmark, France, Germany, Ireland, Italy,
Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom.
