Westell RMM-1400/RMC-700 Page 28 Troubleshooting Procedures Download | Manualshive

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07/15/2015

28

RMM/RMC SIM card installation

NOTE: it is highly recommended that this be done on a flat surface if possible. If done on a flat

surface, the top half will not drag against the components of the bottom half. If no flat surface

available, follow directions below.

1.

Remove the RMM from the K-Box

2.

Remove the two (2) screws from both sides of the RMM.

Use hand tools, power tools will cause

the screws to strip.

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Summary of Contents for RMM-1400/RMC-700

Page 1: ...Event View Left click on Search Filter bar Enter either Site number or name partial entry will work in the NE Name box Left click on the Search button Results will appear in the NE List box Left click...

Page 2: ...situations where Optima is unable to communicate with the RMM RMC Optima tries multiple times to connect with the RMM RMC make sure to confirm the duration of the event using the Event View Duration...

Page 3: ...Down events Initial Triage 1 Using the DOS Command Prompt send a constant ping to the RMM RMC for at least 15 minutes use Ctrl C to stop a ping t 10 4X XXX XXX b If the ping response is Request Timed...

Page 4: ...least 5 minutes 3 If connectivity is still not restored have the tech access the device using the Local Access Procedure a Once connected the Tech should enter the show meas table entry modemMonitor s...

Page 5: ...it s booted back up for connectivity to restore to the unit f If still not able to connect to the RMM RMC have the tech open WinSCP see Local Access Procedure for download instructions i When WinSCP...

Page 6: ...if required Modules Application Network Elements NE Site accessible 1 A Module Tower is available for upgrade event will display on Optima if a site s module needs to be upgraded a Right click on the...

Page 7: ...owing results RMM 1400 ID State Resource State Value Mode Interval Description 0 power enable assigned 26 4 V voltage 5 Battery inp 0 powerB disable unassigned 0 0 V voltage 0 b Any other results mean...

Page 8: ...ve the tech check the fuses on the RMM RMC and battery feeds a The fuses are standard 5 AMP mini blade type tan 3 If the fuses are good remove the cover on the lower right side of the enclosure to rev...

Page 9: ...ver to adjust and meter the DC output to verify that it is increasing when the adjustment is made This should be set as high as it goes or stop at 27 VDC 9 If the reading is 12 VDC the jumper next to...

Page 10: ...0 powerB enable assigned 26 2 V voltage 5 Battery inp b Any other results mean the following i no value for 0 power and voltage displayed for 0 powerB indicates that the RMC s power was incorrectly w...

Page 11: ...ctors 9 There is a small potentiometer on the middle front of the power supply board used to adjust the DC voltage output Use a small screwdriver to adjust and meter the DC output to verify that it is...

Page 12: ...nvestigate further 3 If communication is good verify that measurement values are being reported enter the command show meas table entries 4 For details state originator NE Name and values of a specifi...

Page 13: ...sible on the RMC 700 Generac H100 H100 HTS RS232 Modbus RMM 1400 port 2 4 On the RMM 1400 enter the show run command and locate the configuration for the serial port being re homed a Update the parame...

Page 14: ...due to a disconnected or bad cable or a controller or software issue any of which will require a site visit d Enter ctrl c to stop the diagnostic process e If a site visit is required i Create a ticke...

Page 15: ...le is firmly connected at the RMM RMC and at the controller a Have the tech re connect the cable at both ends and verify correct pin outs with cable tester verify all the way through DB 9 adapter if a...

Page 16: ...p information should display as follows 20150226 092855 0500 Send trap to 172 20 6 14 162 administrator v1 Trap OID 1 3 6 1 4 1 539 42 2 0 4 majorAlarmTrap Varbind 1 3 6 1 4 1 539 42 2 2 1 1 aiMediati...

Page 17: ...Create a ticket per the Westell Ticket Process ii Create an ETA ticket to dispatch an ATC FOT to the site to investigate further Tech on site For RMB 1 issues 1 Have the tech verify that the ethernet...

Page 18: ...t have the tech re punch the wires and or re connect the sensor 3 Have the Tech check continuity on the alarm wires from the RMB 1 or RMC input to the sensor to confirm the wire is not broken a If the...

Page 19: ...Guide Remote RMC 700 Version 5 3x Command Reference Guide Remote RMC 700 Version 5 3x Configuration Guide Remote RMM 1400 Installation Guide Remote RMM 1400 Version 5 3x Command Reference Guide Remot...

Page 20: ...3 b RMC700 Connect Ethernet cable from PC to RMC700 Ethernet port 1 c If correctly configured the Remote device will provide the laptop with an IP address C Open a PuTTY ssh session to IP address 192...

Page 21: ...t open use the following steps to set your laptop IP address manually a Click the Windows Start button then click on Control Panel then select Network and Sharing Center b Click on Change Adapter Sett...

Page 22: ...07 15 2015 22 d Click Properties e Double click Internet Protocol Version 4 TCP IP...

Page 23: ...55 255 0 Default Gateway 192 168 1 1 g Click OK to close the above popup windows F Repeat step C a laptop reboot may be required before successfully completing this step G If the connection still does...

Page 24: ...ndow and extended scrolling during troubleshooting To change these settings 1 Open a PuTTY session 2 Left click on Default Settings then Left click the Load button 3 Left click the Open button 4 When...

Page 25: ...Rows 30 c Lines of scrollback 2000 8 Left click the Apply button to save the new settings To activate PuTTY logging launch a PuTTY session to the RMM RMC 1 Log in to the device s CLI 2 Right click on...

Page 26: ...utton 6 Enter a file name for the log file it will be saved to the desktop unless another location is selected using the Browse button 7 Left click on the Apply button 8 Perform troubleshooting tasks...

Page 27: ...15 2015 27 10 Left click on the None button 11 Left click on the Apply button to disable logging The log file can be opened with a text application such as WordPad or Notepad Return to Table of Conten...

Page 28: ...ace if possible If done on a flat surface the top half will not drag against the components of the bottom half If no flat surface available follow directions below 1 Remove the RMM from the K Box 2 Re...

Page 29: ...rator so as not to damage the components inside the RMM If the top half is pulled apart from the bottom without using this tilting technique very good chance of damage to the unit the top half will dr...

Page 30: ...e SIM card on the RMM board 5 Slide the SIM card locking bracket the small metal H shaped piece in the photo toward the back of the RMM up in the photo After sliding the bracket up the SIM card holder...

Page 31: ...ull SIM card entirely out of its holder being careful not to touch any electrical connection locations on the RMM or SIM card Note the orientation of the SIM card 7 Installation into the new RMM is th...

Page 32: ...ch side panel Lift the top cover off the unit 2 The SIM chip slides into a socket that hinges outward to allow installation 3 Install the SIM Chip by sliding it into its socket and snapping the socket...

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